Journal ArticleDOI
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
TLDR
In this paper, the authors report an empirical assessment of a model of service encounters that simultaneously considers the direct effects of quality, satisfaction, and value on consumers' behavioral intentions, and further suggest that indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.About:
This article is published in Journal of Retailing.The article was published on 2000-06-01. It has received 6176 citations till now. The article focuses on the topics: Service quality & Customer satisfaction.read more
Citations
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Authenticity: Do tourist perceptions of winery experiences affect behavioral intentions?
Hyojin Kim,Mark A. Bonn +1 more
TL;DR: In this article, a self-administered questionnaire was created to address authenticity issues within the context of the on-site winery experience and how they ultimately affected behavioral intentions according to selected demographic characteristics.
Journal ArticleDOI
Tourist Loyalty to Tour Operator: Effects of Price Promotions and Tourist Effort
Sara Campo,María Jesús Yagüe +1 more
TL;DR: In this paper, the authors analyzed the tourist loyalty to tour operator and the effects of price promotions and the consumer's search for price promotions in the scheme of perceived price perceived quality satisfaction loyalty.
Journal ArticleDOI
The influence of customer loyalty on small island economies: an empirical and exploratory study
TL;DR: In this article, the antecedents of loyalty in business to business (B2Bs) using Guernsey's telecommunication industry as a case study are explored and factors that help service providers improve loyalty rates.
Journal ArticleDOI
Re-conceptualizing customer-based destination brand equity
TL;DR: In this paper, the authors developed a more comprehensive customer-based destination brand equity model, compared to those examined in previous studies, to understand the relationships among the factors affecting tourists' general perceptions of a destination.
Journal ArticleDOI
Cruise brand experience: functional and wellness value creation in tourism business
Jiseon Ahn,Ki-Joon Back +1 more
TL;DR: In this paper, the role of different types of experiences in formulating customers' perceived value was investigated, and the positive impact of perceived value on customer satisfaction and behavioral intention and moderating role of service expertise in the relationship between cruise experience and perceived value were examined.
References
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Journal ArticleDOI
Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives
Li-tze Hu,Peter M. Bentler +1 more
TL;DR: In this article, the adequacy of the conventional cutoff criteria and several new alternatives for various fit indexes used to evaluate model fit in practice were examined, and the results suggest that, for the ML method, a cutoff value close to.95 for TLI, BL89, CFI, RNI, and G...
Journal ArticleDOI
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
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Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Journal Article
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
Journal ArticleDOI
On the evaluation of structural equation models
Richard P. Bagozzi,Youjae Yi +1 more
TL;DR: In this article, structural equation models with latent variables are defined, critiqued, and illustrated, and an overall program for model evaluation is proposed based upon an interpretation of converging and diverging evidence.