Journal ArticleDOI
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
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In this paper, the authors report an empirical assessment of a model of service encounters that simultaneously considers the direct effects of quality, satisfaction, and value on consumers' behavioral intentions, and further suggest that indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.About:
This article is published in Journal of Retailing.The article was published on 2000-06-01. It has received 6176 citations till now. The article focuses on the topics: Service quality & Customer satisfaction.read more
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Competitive Actions and Dynamics in the Digital Age: An Empirical Investigation of Social Networking Firms
TL;DR: Results show that firms that emphasize value cocreation actions through the engagement of codevelopers in their technology platform and formation of strategic alliances enhance their performance, and firms that undertake complex action repertoires achieve better performance.
Journal ArticleDOI
The effects of emotions on football spectators' satisfaction and behavioural intentions
TL;DR: In this paper, the authors examine the relationship between spectators' emotions, satisfaction, and behavioural intentions at football games and find evidence that only the emotion of joy has a positive direct effect on satisfaction, as well as an indirect effect on behavioural intentions via satisfaction.
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Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude: A gender-difference approach
TL;DR: In this article, a conceptual framework incorporating interrelationships among campus foodservice attributes, perceived value, satisfaction, and effects of these on consumer attitude is explored, and the attitude-formation process and mediating roles of perceived value and satisfaction differ notably between male and female consumers.
Journal ArticleDOI
Factors Influencing Visitors’ Revisit Behavioral Intentions: A Case Study of Sabah, Malaysia
TL;DR: In this paper, the authors identified the most important destination attributes and travel motives for repeat visitors to Sabah, Malaysia, and found that tourists were loyal to the state, intent to visit, and recommended Sabah as a holiday destination.
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French versus American Consumers’ Attachment of Value to a Product in a Common Consumption Context: A Cross-National Comparison
TL;DR: In this paper, the influence of French and American national culture on consumer perceptions of productrelated value was investigated by employing means-end theory, and hypotheses were developed to predict how French versus American national cultures influenced the content and structure of consumer value hierachies.
References
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Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives
Li-tze Hu,Peter M. Bentler +1 more
TL;DR: In this article, the adequacy of the conventional cutoff criteria and several new alternatives for various fit indexes used to evaluate model fit in practice were examined, and the results suggest that, for the ML method, a cutoff value close to.95 for TLI, BL89, CFI, RNI, and G...
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
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Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Journal Article
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
Journal ArticleDOI
On the evaluation of structural equation models
Richard P. Bagozzi,Youjae Yi +1 more
TL;DR: In this article, structural equation models with latent variables are defined, critiqued, and illustrated, and an overall program for model evaluation is proposed based upon an interpretation of converging and diverging evidence.