Journal ArticleDOI
Emotional labor's impact in a retail environment
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In this article, the authors examined the impact of emotional labor and emotional exhaustion in relation to job satisfaction and organizational commitment and found that emotional labor predicts both job satisfaction, while emotional exhaustion only predicts job satisfaction.About:
This article is published in Journal of Business Research.The article was published on 2013-11-01. It has received 33 citations till now. The article focuses on the topics: Emotional exhaustion & Affective events theory.read more
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Organizational Commitment, Job Satisfaction and Turnover Among Psychiatric Technicians. Technical Report No. 16.
Abstract: Abstract : A study is reported of the variations in organizational commitment and job satisfaction, as related to subsequent turnover in a sample of recently-employed psychiatric technician trainees. A longitudinal study was made across a 10 1/2 month period, with attitude measures collected at four points in time. For this sample, job satisfaction measures appeared better able to differentiate future stayers from leavers in the earliest phase of the study. With the passage of time, organizational commitment measures proved to be a better predictor of turnover, and job satisfaction failed to predict turnover. The findings are discussed in the light of other related studies, and possible explanations are examined. (Modified author abstract)
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Employees’ Perceptions of Corporate Social Responsibility and Job Performance: A Sequential Mediation Model
TL;DR: In this article, the authors examined the relationship between perceived corporate social responsibility, organizational identification, job satisfaction, and job performance, and developed a sequential mediation model by fully integrating these links and found that perceived CSR was indirectly and positively associated with job performance.
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The moderating role of perceived organizational support on the relationship between emotional labor and job-related outcomes
TL;DR: In this article, structural equation modeling analysis was used to investigate how emotional labor strategies (i.e. surface acting and deep acting) affect job performance through job satisfaction, and whether perceived organizational support (POS) moderates the relationship between emotional labour strategies and job-related outcomes.
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YouTube beauty gurus and the emotional labour of tribal entrepreneurship
TL;DR: In this paper, a net-nographic study of YouTube Beauty Gurus as tribal entrepreneurs, and uniting the concept of emotional labour with theories of moral emotions, demonstrate the importance of emotional labor to tribal entrepreneurship's success.
Journal Article
Organizational Commitment, Job Satisfaction and Job Performance as a mediator between Role Stressors and Turnover Intentions A Study from an Egyptian cultural perspective
TL;DR: In this article, the authors explored the effect of role stress on job performance, job satisfaction, organizational commitment, and turnover intentions through a case analysis on college of management and technology (CMT) one of the Arab academy for science and technology and maritime transport.
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Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart:
Sharon C. Bolton,Carol Boyd +1 more
TL;DR: In this article, airline cabin crews are depicted as skilled emotion managers who are able to juggle and synthesize different types of emotion work dependent on situational demands and the capacity for cabin crews to resist and modify the demands of management and customers acts to further contradict Hochschild's claim regarding the ''transmutation' of feelings.
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Workplace emotions: the role of supervision and leadership.
TL;DR: The results suggest that the effects of emotional regulation on stress are long lasting (up to 2 hr) and not easily reduced by leadership behaviors.
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Do Organizational Practices Matter in Role Stress Processes? A Study of Direct and Moderating Effects for Marketing-Oriented Boundary Spanners:
TL;DR: In this paper, the influence of organizational variables on boundary role stress processes is investigated and it is shown that the influence is weak and marginal and that organizational variables have little influence on boundary stress processes.
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Emotional labor: A conceptualization and scale development
Theresa M. Glomb,Michael J. Tews +1 more
TL;DR: The Discrete Emotions Emotional Labor Scale (DEELS) as mentioned in this paper is a psychometrically sound instrument to measure emotional labor with an emphasis on the experience of discrete emotions.
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On the positive and negative effects of emotion work in organizations.
Dieter Zapf,Melanie Holz +1 more
TL;DR: In this paper, the authors defined emotion work as "emotional regulation required to display organizationally desired emotions by the employees" and found equivocal effects on psychological well-being.