Journal ArticleDOI
The impact of emotional labor on employees’ work-life balance perception and commitment: A study in the hospitality industry
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This article conducted a three-phase empirical study in the hotel industry to investigate the influence of emotional labor on employee commitment and the mediating roles of work-life balance perception and job satisfaction.About:
This article is published in International Journal of Hospitality Management.The article was published on 2017-08-01. It has received 96 citations till now. The article focuses on the topics: Affective events theory & Emotional exhaustion.read more
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Hospitality Workers’ COVID-19 Risk Perception and Depression: A Contingent Model Based on Transactional Theory of Stress Model
Jiaqi Yan,Sunghoon Kim,Stephen X. Zhang,Maw-Der Foo,Aldo Alvarez-Risco,Shyla Del-Aguila-Arcentales,Jaime A. Yáñez +6 more
TL;DR: In this paper, the authors examined the effects of perceived COVID-19 risk on the likelihood of experiencing depressive symptoms and found that the relationship is moderated by the workers' environment at work (job satisfaction) and at home (the number of children).
Journal ArticleDOI
Fire hazard in buildings: review, assessment and strategies for improving fire safety
TL;DR: An integrated framework for mitigation of fire hazards is proposed that encompasses both prevention and management of fire hazard, and has social implications as it addresses some of the current challenges relating to fire hazard in buildings and will enhance overall fire safety.
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Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture
TL;DR: In this article, the authors examined the relationship between transformational leadership and service recovery performance and the mediating effect of emotional labor, and found that transforming leadership was positively related to deep acting and negatively related to surface acting emotional labor strategies.
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A systematic literature review of emotional labor research from the hospitality and tourism literature
Lindsey Lee,Juan M. Madera +1 more
TL;DR: This article provided an exhaustive review of emotional labor research from the hospitality and tourism literature by outlining the theories, the antecedents and the outcomes of emotional labour, as well as the underlying mechanisms (i.e. mediators and moderators) of emotion labor, providing insights into the trends and gaps in the literature.
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Career adaptability and employee turnover intentions: The role of perceived career opportunities and orientation to happiness in the hospitality industry
TL;DR: Wang et al. as discussed by the authors demonstrated how career adaptability is related to hospitality employee turnover intentions suggesting orientation to happiness (OTH) as an underlying reason, and found career adaptation was negatively related to employee turnover intention via OTH.
References
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
Book
Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach
TL;DR: In this paper, the authors present a discussion of whether, if, how, and when a moderate mediator can be used to moderate another variable's effect in a conditional process analysis.
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The measurement and antecedents of affective, continuance and normative commitment to the organization
Natalie J. Allen,John P. Meyer +1 more
TL;DR: In this article, the authors proposed a three-component model of organizational commitment, which integrates emotional attachment, identification with, and involvement in the organization, and the normative component refers to employees' feelings of obligation to remain with the organization.
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Beyond Baron and Kenny: Statistical Mediation Analysis in the New Millennium
TL;DR: In this paper, the authors focus on communication processes and understand how messages have an effect on some outcome of focus in a focus-based focus-oriented focus-set problem, which is the goal of most communication researchers.
Journal ArticleDOI
Perceived organizational support.
TL;DR: In this paper, the coherence des croyances des employes dans l'implication de l'organisation a son egard et le role d'un tel soutien organisationnel ainsi que l'ideologie d'echange sur l'absenteisme is discussed.