Showing papers in "International Journal of Hospitality Management in 2016"

TL;DR: In this paper, the authors provide an objective, systematic and holistic review of the sharing economy (SE) academic literature to uncover the theoretical foundations and key themes underlying the field by using co-citation analysis and content analysis.

TL;DR: In this paper, the authors examined factors that influence guest satisfaction with a peer-to-peer (P2P) accommodation and their intention to use it again for future trips based on an online survey of 644 travelers living in the United States.

TL;DR: In this paper, the authors revisited the Unified Theory of Acceptance and Use of Technology (UTAUT2) to build a comprehensive model that explains intentions to use NFC-MP in hotels.

TL;DR: The authors analyzed online customer reviews of hotels and found that the determinants that create either customer satisfaction or dissatisfaction toward hotels are different and are specific to particular types of hotels, including full service hotels, limited-service hotels, suite hotels with food and beverage, and suite hotels without food and beverages.

TL;DR: In this article, the authors investigated the relationship between customer incivility and turnover intention through job burnout and found that the moderating roles that organizational support and supervisory support play upon the relationships between customer inferview and burnout were also investigated.

TL;DR: Wang et al. as mentioned in this paper found that workplace ostracism was positively related to hospitality employees' evasive hiding and playing dumb, but not related to rationalized hiding, while negative reciprocity beliefs and moral disengagement were high.

TL;DR: In this paper, a theory-based model that empirically investigates the antecedents of consumers' continued usage behavior intentions toward mobile hotel booking (MHB) technology is proposed.

TL;DR: In this article, a comprehensive model of consumers' behavioral decisions for or against staying at green hotels by employing environmental values in combination with interdependence theory and the commitment model was developed.

TL;DR: In this article, the authors explored the dimensionality of customer experience with budget hotels and further examined the influencing factors for customer satisfaction, namely, tangible and sensorial experience, staff aspect, aesthetic perception, and location.

TL;DR: In this article, the authors propose and test whether CSR awareness, measured by CSR media coverage, moderates the relationship between the social and financial performance of the restaurant industry and support the notion that stakeholders' awareness affects the manner in which CSR initiatives can result in financial gain.

TL;DR: In this paper, the authors examine the influence of social media reviews and operating efficiency metrics on restaurant financial performance and explore the moderating role of an excellence certificate, finding that the number of online reviews customers make has a significant positive impact on restaurant performance.

TL;DR: In this paper, a quantitative meta-analysis of 26 articles published in hospitality journals was conducted in order to determine the effect sizes of the relationship between consumers' perceptions and their green behaviors.

TL;DR: In this paper, the effects of four aspects of corporate social responsibility (CSR) and five aspects of internal marketing (IM) on employees' organizational commitment (OC) and turnover intentions (TI) in the casino industry were examined using confirmatory factor analysis, second-order factor analysis and structural equation modeling.

TL;DR: In this paper, the authors investigated the current status of controlling for common method variance in hospitality research and assisted researchers in taking appropriate actions by conducting a critical review of literature published in four leading hospitality journals from 2006 to 2015.

TL;DR: In this article, a comprehensive framework was developed and empirically tested to examine which factors influence consumer intentions to book hotel online, based on commitment, trust, attitude, and antecedents.

TL;DR: Chefs may be satisfied with creativity in their job but considerable occupational stress may press them to consider leaving their jobs as discussed by the authors, and a study was conducted to examine the relationships among creativity, job satisfaction, job stress and turnover intention among chefs.

TL;DR: This study is the first to provide a conceptual framework merging the MGB and NAM in the domain of pro-environmental behavior and a salient role of personal norm in determining intention was identified; this personal norm and desire were significant mediators.

TL;DR: In this article, the authors examined the relationship between abusive supervision and hospitality employees' customer-oriented organizational citizenship behavior (OCB), and employed the conservation of resources theory to explain the mediating role of work engagement.

TL;DR: In this paper, a study aimed at considering the meaning of work held by hospitality employees and its multiple dimensions in order to determine which dimension employees feel makes their work's meaning and encourages them to be engaged in their jobs and to commit to the organization.

TL;DR: In this article, the authors explored the relationship between brand-oriented leadership and brand commitment and found that the importance of top management's leadership in internal branding and its role in achieving employees' emotional attachment to the brand.

TL;DR: In this paper, the authors used the service marketing triangle model to empirically examine service climate and employee engagement as firm-level moderators of the individual-level stimulus (servicescape) -organism (customer emotions) response (behavioral intentions) relationship.

TL;DR: In this article, the authors developed and validated empirically a conceptual model that recognizes the central role of consumers' degree of value co-creation in creating valuable service experiences using mobile devices in hotels.

TL;DR: In this article, the authors explored linkages between employees' autonomous and external motivations to perform PEBs, environmental concerns, self-efficacy, and employees' reported PEBs.

TL;DR: In this article, the authors explored the effect of proactive personality on creativity and intrinsic motivation enhancement within the tourism and hospitality industry using a questionnaire survey and found that proactive personality fosters a positive moderating effect of creativitysupporting physical work environments on intrinsic motivation.

TL;DR: The authors analyzes the impact of hotel price sequences on consumers' reference prices through a lab and a field experiment, showing that consumers decrease their reference price when competing hotels adjust their prices simultaneously.

TL;DR: This paper found that emotional labor mediates the positive relationship between customer orientation and job satisfaction, and did not find a moderating effect of job position on the direct relationships among customer orientation, emotional labor, and overall job satisfaction.

TL;DR: This article explored the relationship between green practices and consumer behavior in the hospitality industry and found that messages congruent with the consumer's perception of sustainability result in a more positive attitude toward the company.

TL;DR: In this article, an extended Theory of Reasoned Action (TRA) model was developed to provide a clear understanding of individuals' intention to conserve water in a lodging context, and the results showed that environmental concern has a positive influence on individuals' attitudes and water conservation activities in everyday life but a non-significant influence on their subjective norms.

TL;DR: In this paper, the authors apply bibliometric methods to identify the main research lines within this scientific field; in other words, its "intellectual structure" and use social network analysis (SNA) to perform a visualization of this structure.