Journal ArticleDOI
Evolution of Electronic Word of Mouth: A Systematic Literature Review Using Bibliometric Analysis of 20 Years (2000–2020):
Rishikesh Bhaiswar,N. Meenakshi,Deepak Chawla +2 more
- Vol. 10, Iss: 3, pp 215-231
TLDR
The internet has transformed the consumer approach to evaluate products and services as discussed by the authors, and consumers follow various internet-based platforms (e.g., e-word of mouth) to evaluate product and services.Abstract:
The internet has transformed the consumer approach to evaluate products and services. Consumers follow various internet-based platforms to evaluate products and services. Electronic word of mouth (...read more
Citations
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Journal ArticleDOI
Let us talk about something: The evolution of e-WOM from the past to the future
TL;DR: In this paper , a different approach to reviewing by combining two bibliometric methods, multidimensional scaling analysis (MDS) and hierarchical cluster analysis (HCA), via Bibexcel software to have a deeper investigation of the process.
Journal ArticleDOI
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications
TL;DR: In this paper , an integrative framework that integrates a holistic, novel view and understanding of the dynamic relationship between customer experience and macro-environmental factors while accounting for different contingency factors of lower environmental factors (meso and micro) is presented.
Journal ArticleDOI
A Bibliometric Review of Publication Trends in the Application of Landscape Metrics in Urban and Regional Planning
Susan Cyriac,M. Firoz C. +1 more
TL;DR: In this article , a review of landscape metrics and its application in urban and regional planning is presented, which identifies the most prominent authors, papers, journals, keywords, and countries conducting studies in the subject domain.
Journal ArticleDOI
Mapping the Field of Social Media Engagement: A Literature Review Using Bibliometric Analysis
TL;DR: In this paper , the authors analyse the existing literature on social media engagement using bibliometric techniques to examine its evolution since its introduction in the business, management and accounting domains, including citation analysis, co-citation analysis, and co-occurrence of author keywords.
Journal ArticleDOI
Systematic review of eWOM literature in emerging economy using ACI framework
TL;DR: In this article , the authors conducted a systematic study of important research trends and published electronic word of mouth studies over the past 20 years in the emerging economy and identified the key areas of eWOM based on the Antecedents-Consequence-Intervention (ACI) framework.
References
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Journal ArticleDOI
Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?
TL;DR: In this article, a typology for motives of consumer online articulation is proposed, drawing on findings from research on virtual communities and traditional word-of-mouth literature, which is based on the same authors' work.
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The Effect of Word of Mouth on Sales: Online Book Reviews
Judith A. Chevalier,Dina Mayzlin +1 more
TL;DR: The authors examine the effect of consumer reviews on relative sales of books at Amazon.com and Barnesandnoble.com, and find that reviews are overwhelmingly positive at both sites, but there are more reviews and longer reviews at Amazon and that an improvement in a book's reviews leads to an increase in relative sales.
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Co-citation in the scientific literature: A new measure of the relationship between two documents
TL;DR: A new form of document coupling called co-citation is defined as the frequency with which two documents are cited together, and clusters of co- cited papers provide a new way to study the specialty structure of science.
Journal ArticleDOI
The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms
TL;DR: Online feedback mechanisms harness the bidirectional communication capabilities of the Internet to engineer large-scale, word-of-mouth networks as discussed by the authors, which has potentially important implications for a wide range of management activities such as brand building, customer acquisition and retention, product development and quality assurance.
Journal ArticleDOI
Electronic word-of-mouth in hospitality and tourism management
TL;DR: The authors describes online interpersonal influence as a potentially cost-effective means for marketing hospitality and tourism, and discusses some of the nascent technological and ethical issues facing marketers as they seek to harness emerging eWOM technologies.