Showing papers in "European Journal of Information Systems in 2021"
TL;DR: An epidemic-induced telework adjustment model derived from the theory of Work Adjustment and the Interactional Model of Individual Adjustment is developed and tested on a sample of 1574 teleworkers in France, demonstrating the superiority of the influence of crisis-specific variables that are professional isolation, telework environment, work increase and stress.
Abstract: The covid-19 pandemic crisis presents unprecedented challenges and has profound implications for the way people live and work. Information and communication technologies have been playing a crucial...
158 citations
TL;DR: In this article, a lack of research on how the unintended data-centric revolution generally celebrates the proliferation of business analytics and AI in exploiting firm's potential and success is discussed.
Abstract: The data-centric revolution generally celebrates the proliferation of business analytics and AI in exploiting firm’s potential and success. However, there is a lack of research on how the unintende...
82 citations
TL;DR: It is proposed that the digital transformation of Mittelstand firms is a process consisting of three stages, namely, process digitalisation, product and servicedigitalisation, and business model digitalisation; and three combinations of enablers and barriers that support or hinder the development of dynamic capabilities and thus accelerate or impede the advancement of thedigital transformation process are identified.
Abstract: Digital technologies are increasingly affecting industries worldwide in many ways. Although the adoption of digital technologies by firms has been studied extensively from a technical point of view...
74 citations
TL;DR: It is argued that IT-enabled dynamic capabilities are a core antecedent for competitive performance gains, particularly under uncertain external environmental conditions, and that IT governance decentralisation strengthens this relationship.
Abstract: A question of central importance for researchers and practitioners is how information technology (IT) can help firms survive and thrive in turbulent and constantly changing business environments. T...
69 citations
TL;DR: In this paper, the authors pointed out that algorithmic systems can yield sociallybiased outcomes, thereby yielding socially-biased outcomes and the problem of algorithmic bias in data-driven decision making.
Abstract: As firms are moving towards data-driven decision making, they are facing an emerging problem, namely, algorithmic bias. Accordingly, algorithmic systems can yield socially-biased outcomes, thereby ...
61 citations
TL;DR: It is suggested that executing digital M&A contributes to building the digital knowledge base of industrial-age firms, which in turn enables them to drive digital innovation and improve firm performance.
Abstract: Aiming to support digital innovation endeavours, industrial-age companies increasingly acquire firms that heavily build upon digital technologies. Related research has raised serious concerns regar...
59 citations
TL;DR: In this paper, a case survey approach, including heterogeneous qualitative evidence of 266 actions of 171 analysed mobility platforms, was used to investigate the socio-technical characteristics of digital platforms.
Abstract: COVID-19 has created many constraint-related challenges for humans in general and organisations in particular Specifically, businesses that require physical contact, such as mobility providers, have been severely impacted by the crisis This paper reveals how mobility platforms and their ecosystem of actors have adapted faster than their non-platform competitors to become resilient Whereas current research on resilience explicitly deals with the concept of organisational resilience, community resilience, or IT resilience, socio-technical characteristics of digital platforms have not been investigated We build on a case survey approach, including heterogeneous qualitative evidence of 266 actions of 171 analysed mobility platforms The results show five archetypes of how mobility platforms leverage their platform-based nature and the ecosystem to build resilience Based on this, we develop the concept of platform ecosystem resilience as leveraging socio-technical factors of digital platforms and ecosystems frugally to design, deploy and use situation-specific responses to prepare for, endure and adapt by capturing new opportunities and engaging in transformative activities to cope with exogenous shocks and become resilient for future disruptions Our results emphasise the importance of platform ecosystems for practitioners and policy planners to develop the "new normal" rather than resuming existing practices
46 citations
TL;DR: It is found that the usage of BDA and AI on ridesharing platforms have a bright side but also a dark side (uncertainty and invasion of privacy, “the bad and the ugly”) that generates perceived benefits, and the dark side shape perceived risks in users, which discount the risks from the benefits of using the ridesh sharing platform.
Abstract: Big data analytics (BDA) and artificial intelligence (AI) may provide both bright and dark sides that may affect user participation in ridesharing. We do not know whether the juxtaposed sides of th...
45 citations
TL;DR: In this paper, the authors identify six perils that can emerge from the use of people analytics, and illustrate how these perils may aggravate with increasing analytical power of human-algorithmic management.
Abstract: Technological advances in the field of artificial intelligence (AI) are heralding a new era of analytics and data-driven decision-making. Organisations increasingly rely on or use people analytics to optimise human resource management practices in areas such as recruitment,
onboarding, performance evaluation, personnel development, health and retention management. Recent progress in the field of AI and ever-increasing volumes of digital data have raised expectations and contributed to a very positive image of people analytics. However, transferring and applying the efficiency-driven logic of analytics to manage humans carries numerous risks, challenges, and ethical implications. Based on a theorising review our paper analyses
perils that can emerge from the use of people analytics. By disclosing the underlying assumptions of people analytics and offering a perspective on current and future technological advancements, we identify six perils and discuss their implications for organisations and employees. Then, we illustrate how these perils may aggravate with increasing analytical power of people analytics, and we suggest directions for future research. Our theorising review contributes to information system research at the intersection of analytics, artificial intelligence, and human-algorithmic management.
45 citations
TL;DR: The findings reveal, among others, that some individuals invest in bitcoin because they support the bitcoin ideology, and that profit expectancy is not a necessary condition to the extent that there is one empirical configuration of motivations that explains that individuals also invest inBitcoin even if they do not expect profits.
Abstract: Bitcoin is a well-established blockchain-based cryptocurrency that has attracted a great deal of attention from media and regulators alike. While millions of individuals invest in bitcoin, their mo...
43 citations
TL;DR: A research model is proposed to explore the impact of individual privacy concerns, trust, and risk perceptions on citizen’s willingness to download a federal contact tracing app and indicates that relative advantage, compatibility and trusting beliefs increase adoption intentions.
Abstract: Contact tracing is a key public health intervention during the coronavirus pandemic. While government contact tracing apps (e.g., COVIDSafe) may enforce personal information protection, privacy concerns remain among citizens. To date, few studies have investigated the adoption of contact tracing technology and corresponding citizen information privacy concerns. To address this gap, we propose a research model to explore the impact of individual privacy concerns, trust, and risk perceptions on citizen’s willingness to download a federal contact tracing app. To test the model, we administer a survey to Australian citizens to assess their perceptions of the government’s “COVIDSafe” app. The results of this study indicate that relative advantage, compatibility and trusting beliefs increase adoption intentions. The study provides recommendations for governments tackling COVID-19 and guidance for contact tracing strategies in preparation for future pandemics. © Operational Research Society 2021.
TL;DR: It is proposed that mixed-reality applications like ZWIFT allow people to conduct virtually mediated sports competitions, which resemble traditional sport realistically and could serve as a remedy for this contradiction.
Abstract: Due to the high risk of COVID-19 transmission, many sport events, including organised cycling competitions, have been cancelled. Nevertheless, staying active is important for individual well-being ...
TL;DR: The onset of the COVID-19 pandemic was accompanied with a pandemic of fake news spreading over social media (SM), and Fact Checking might help combat fake news and a plethora of fact-checking platforms as mentioned in this paper.
Abstract: The onset of the COVID-19 pandemic was accompanied with a pandemic of fake news spreading over social media (SM). Fact checking might help combat fake news and a plethora of fact-checking platforms...
TL;DR: This paper outlines a rapidly conceived and implemented research project to digitalise small business and demonstrates how IS can have an immediate impact on the livelihoods of the businesses in the authors' community during the pandemic.
Abstract: The pandemic is a major crisis for small businesses. Digital transformation (DT) offers a lifeline for some small businesses. In this paper, we outline a rapidly conceived and implemented research ...
TL;DR: The adjusted SEIR model reflects the effectiveness of information disseminated through social media by accounting for dimensions of social/informational motivation based on social learning/use and gratification theories, and uses Monte Carlo methodology and computational algorithms to predict effects of social media on the spread of COVID-19.
Abstract: During the COVID-19 pandemic, social media platforms such as Twitter, Facebook, etc. have played an important role in conveying information, both accurate and inaccurate, thereby creating mass conf...
TL;DR: In order to maintain the practical relevance of DSR, papers with DPs as their key outcomes should contain a reusability evaluation of the proposed principles, and a framework of minimum reusable evaluation of DPs by members of the target community of practitioners is proposed.
Abstract: Many Design Science Research (DSR) papers in Information Systems (IS) suggest sets of design principles (DPs) that provide knowledge for creating instances, in different contexts, of IT artefacts t...
TL;DR: In this paper, the authors consider the ambivalent role of ubiquitous computing during the COVID pandemic and point to the risk that some negative, IT-related practices associated with the pandemic are associated with ubiquitous computing.
Abstract: In this commentary, we consider the ambivalent role of ubiquitous computing during the COVID pandemic and we point to the risk that some negative, IT-related practices associated with the pandemic ...
TL;DR: It is argued that “belonging” relates to both wellbeing and productivity, because belonging to one’s team (wellbeing) and belonging to the work role (productivity) are inherently connected in the performance of client-facing work.
Abstract: Client-facing work is challenging at the best of times, but the sudden shift to remote work during the COVID-19 pandemic has created additional difficulties. Concerns about how employee productivit...
TL;DR: In this paper, the authors theorise how new entrants and incumbents work together in FinTech ecos, which is widely recognized as important in addressing financial inclusion, but limited research theories theorises how new entries and incumbent providers work together.
Abstract: Financial technology (FinTech) is widely recognised as important in addressing financial inclusion. However, limited research theorises how new entrants and incumbents work together in FinTech ecos...
TL;DR: It is found that “mobile connectivity” and “political freedom” in a nation contribute to COVID-19 related fake news propensity, whereas “economic’ and ‘media freedom’ inhibit it.
Abstract: COVID-19 pandemic has triggered a surge in the amount of fake news circulating on the Internet. However, despite the global bearing of the coronavirus pandemic, there is a significant variance in the propensity of COVID-19 related fake news instances across nations. To better understand the national-level factors contributing to the spread of fake news during the current pandemic, we theorise and examine the relationships of “mobile connectivity” and “freedom” (economic, political, and media) in a nation, with fake news propensity. We test the proposed model through a unique dataset comprising 72 countries generated by combining 6 independent cross-country data sources. We find that “mobile connectivity” and “political freedom” in a nation contribute to COVID-19 related fake news propensity, whereas “economic” and “media freedom” inhibit it. Our study provides preliminary insights into the mechanisms through which national-level systemic resources can be leveraged for battling the spread of fake news during the COVID-19 pandemic and beyond. In addition, our study offers several important implications for governments and policymakers that we believe will be instrumental in stimulating future research on the subject.
TL;DR: The findings show that complementors become more dedicated to a platform owner, the more adequate they perceive the rules to be, and suggest two sensible strategies to actualise the potential of adequate rules.
Abstract: Dedicated complementors are devoted, faithful, and willing to invest in their partnership with a platform owner. Since such complementors promise continuous value co-creation, complementor dedicati...
TL;DR: This paper reports a design science research study that develops, demonstrates and evaluates a set of design principles for information systems that utilise learning analytics to support IS design decisions.
Abstract: This paper reports a design science research (DSR) study that develops, demonstrates and evaluates a set of design principles for information systems (IS) that utilise learning analytics to support...
TL;DR: The findings suggest revisiting the idiosyncratic view of human embodiment, which often overlooks somatic orientations and modes of engagement, and contributes a theoretical framework relevant for inquiry into the structure of somatic practices in information systems.
Abstract: The intention of this article is to open up a dialogue on the importance of giving explicit attention to the human body when studying information systems phenomena. The human body influences the wa...
TL;DR: The blockchain is a data store designed to defend against attacks and protect customer data as mentioned in this paper, and it can be used to protect data breaches and cyber-incidents in the future.
Abstract: Data breaches and cyber incidents are on the rise, and companies continually research new technologies to defend against attacks and protect customer data. The blockchain is a data store designed t...
TL;DR: A strong relationship between seniors’ mental and physical capabilities and their willingness to use and benefit from wearable devices is suggested and is joined in their call for a contextual study on consumer technology use.
Abstract: Healthcare is an area that has benefitted from the developments in wearable device technology. Seniors, who usually suffer from multiple comorbidities, are among the target users of these devices, ...
TL;DR: The recent pandemic has painfully reminded us the need for IS design to be informed by possible futures and conscious of undesirable futures as mentioned in this paper, and many of the nice-to-have IS functionali...
Abstract: The recent pandemic has painfully reminded us the need for IS design to be informed by possible futures and conscious of undesirable futures – Within months, many of the nice-to-have IS functionali...
TL;DR: It is shown that reminder about the possibility of punishment brought no statistically significant effect, likely due to the earlier experience of punishment avoidance, and Punishing the violators of organisational policy affected both punished and unpunished employees.
Abstract: Although the General Deterrence Theory has frequently been employed to study the prevention of misconduct associated with computer use, the common reliance on survey data makes it difficult to meas...
TL;DR: In this paper, the authors report on a case study of the Australian government's "Robodebt" program that was designed to automatically calculate and collect welfare overpayment debts from citizens but ended up causing severe distress to citizens and welfare agency staff.
Abstract: Governments are increasingly relying on algorithmic decision-making (ADM) to deliver public services. Recent information systems literature has raised concerns regarding ADM’s negative unintended consequences, such as widespread discrimination, which in extreme cases can be destructive to society. The extant empirical literature, however, has not sufficiently examined the destructive effects of governmental ADM. In this paper, we report on a case study of the Australian government’s “Robodebt” programme that was designed to automatically calculate and collect welfare overpayment debts from citizens but ended up causing severe distress to citizens and welfare agency staff. Employing perspectives from systems thinking and organisational limits, we develop a research model that explains how a socially destructive government ADM programme was initiated, sustained, and delegitimized. The model offers a set of generalisable mechanisms that can benefit investigations of ADM’s consequences. Our findings contribute to the literature of unintended consequences of ADM and demonstrate to practitioners the importance of setting up robust governance infrastructures for ADM programmes.
TL;DR: This work uses a variety of techniques to analyse a literature corpus comprising 356 NLP research articles published in IS journals between 2004 and 2018 and indicates the need to move from semantics to pragmatics.
Abstract: Natural Language Processing (NLP) is now widely integrated into web and mobile applications, enabling natural interactions between humans and computers. Although there is a large body of NLP studie...