Showing papers in "International Journal of Physical Distribution & Logistics Management in 2015"

Research on the phenomenon of supply chain resilience

Abstract: Purpose – This paper provides a robust and structured literature review on supply chain resilience (SCRES), the supply chain’s ability to be prepared for unexpected risk events, responding and recovering quickly to potential disruptions to return to its original situation or grow by moving to a new, more desirable state. The purpose of this paper is to analyze the extant research through focussed questions and provide an insightful framework with propositions to guide further publications and identify future research needs. Design/methodology/approach – The findings underlie a systematic literature review methodology requiring a robust method of literature analysis. The sand cone model is adopted to develop a comprehensive SCRES framework. Findings – The literature review reveals a strong need for an overarching SCRES definition and a clear terminology for its building elements. It indicates that most research has been qualitative and lacks in assessing and measuring SCRES performance. Originality/value –...

Theories in sustainable supply chain management: a structured literature review

Abstract: Purpose – The purpose of this paper is to investigate theoretical perspectives in sustainable supply chain management (SSCM) and contributes to understanding the current state of research in the field and its future development. Design/methodology/approach – This paper conducts a structured literature review and aims at mapping the use of theories in the field. The authors assess the current state of research, looking in more details at popular theories, and propose possible future avenues for the field to develop. Findings – Theory-building efforts in SSCM remain scarce, with the predominance of a few popular imported macro theories (resource-based view (RBV), stakeholder theory and institutional theory) having implications on the conceptualisation of SSCM and the topics researched to date. More theoretical contributions can potentially emerge from the adoption of original methodologies, the investigation of under-explored aspects of SSCM and the testing of recently developed frameworks. Research limitations/implications – Drawing on the analysis the authors propose an overarching map of popular theories in SSCM and define potential avenues towards the maturation of the discipline. A number of propositions are offered to guide future research. This study constitutes a first step towards understanding how theories in SSCM are developing and how SSCM has been conceptualised. Originality/value – The originality of this paper lies in its analytical focus on theories in SSCM, which have not been mapped to date.

Stakeholder pressure in sustainable supply chain management

Abstract: – The purpose of this paper is to summarize and analyze what is known regarding the ways in which stakeholder pressure may influence supply chain sustainability. The authors extend this understanding to develop a number of research questions and propositions for future investigation on this topic. , – The authors used a systematic review process to study the empirical evidence pertaining to how a stakeholder perspective helps to understand sustainability in the supply chain management domain. , – The review has three main findings: stakeholder pressure on sustainability in supply chain management may result in sustainability awareness, adoption of sustainability goals, and/or implementation of sustainability practices; different types of stakeholders have dissimilar influence in the sustainable supply chain decision areas; different stakeholders appears to be more or less influential depending on whether the sustainability issue is environmental or social. , – This synthesis contributes to the literature by developing insight into the processes by which stakeholder pressure influences SSCM decisions.

Antecedents and Dimensions of Supply Chain Robustness: A Systematic Literature Review

Abstract: Purpose – The purpose of this paper is to provide groundwork for an emerging theory of supply chain robustness – which has been conceptualized as a dimension of supply chain resilience – through reviewing and synthesizing related yet disconnected studies. The paper develops a formal definition of supply chain robustness to build a framework that captures the dimensions, antecedents and moderators of the construct as discussed in the literature. Design/methodology/approach – The authors apply a systematic literature review approach. In order to reduce researcher bias, they involve a team of academics, librarians and managers. Findings – The paper first, provides a formal definition of supply chain robustness; second, builds a theoretical framework of supply chain robustness that augments both causal and descriptive knowledge; third,shows how findings in this review support practice; and fourth,reveals methodological insights on the use of journal rankings in reviews. Research limitations/implications – At ...

A review of the environmental implications of B2C e-commerce: a logistics perspective

Abstract: Purpose – Given the importance of logistics operations in business-to-consumer (B2C) e-commerce and growing interest in the related environmental effects, the purpose of this paper is to offer an up-to-date literature review on the topic of B2C e-commerce environmental sustainability, specifically from a logistics perspective. Design/methodology/approach – The analysis focussed on a set of 56 papers published from 2001 to 2014 in 38 peer-reviewed international journals. The papers were analyzed and categorized according to the main features of the paper, the research method(s) adopted and the themes tackled. Findings – There is a growing interest in sustainability issues. In the last 14 years, the focus has progressively shifted from the mere identification of the wide-ranging environmental effects of e-commerce to the need for a quantitative evaluation of their impact, although much remains to be done in this regard. Some industries, such as books and grocery, have largely been addressed, however, promising sectors in the e-commerce field, such as clothing and consumer electronics, have only been considered to a certain degree. Moreover, despite the emerging role of multichannel strategies, the environmental implications of the related logistics activities have not yet been studied in detail. Originality/value – B2C e-commerce has grown in popularity, and its environmental implications are currently of key interest. This paper contributes to the understanding of the existing body of knowledge on this topic, presenting an up-to-date classification of articles and highlighting themes for further research activities. From a managerial perspective, this paper helps supply chain managers develop a clear understanding of both the logistics areas with the most impact on environmental sustainability and the KPIs used to quantify the environmental implications of e-commerce logistics operations comprehensively and effectively.

Integrating environmental management into supply chains: A systematic literature review and theoretical framework

Abstract: Purpose – The need to integrate environmental management into supply chains has been recognized recently. Yet, there is a lack of theoretical ground and conceptual framework guiding such efforts to leverage resources and capabilities across supply chain partners. Grounded on stakeholder and resource orchestration theories, the purpose of this paper is to map the emerging practices, develops a theoretical framework, and proposes future research for understanding an emerging best-practice called “green supply chain integration” (GSCI). Design/methodology/approach – A systematic literature review of 142 academic articles is conducted to ensure the process of framework development is auditable and repeatable. The article selection criteria are aligned with the review question ensuring that related theories and practices are identified and evaluated. Findings – The paper illustrates how stakeholder and resource orchestration theories can be used to explain an integrative approach of environmental management in supply chains. The paper identifies four GSCI practices – internal, supplier, customer, and stakeholder GSCI. A theoretical framework and proposition also provide for new directions of research. Research limitations/implications – The results of this paper are drawn from an extensive review of the existing literature and novel practices that have not been revealed and could have been missed. The emerging practices and theoretical framework can be used for further empirical investigation. Originality/value – This paper integrates theoretical concepts and empirical findings from the disparate literature and identifies four emerging practices of environmental management by developing a theoretical framework and proposition for future research.

Logistics service providers and corporate social responsibility: sustainability reporting in the logistics industry

Abstract: Purpose – The purpose of this paper is to present a content analysis of corporate social responsibility (CSR) reports published by logistics service providers (LSPs), and to analyse factors influencing the level and scope of reporting. In order to address this objective, the authors show to what extent various social and environmental categories are covered in the CSR reports. The authors also investigate whether any differences in the use of CSR indicators can be found with regard to the use of a formal reporting framework, the size of a company, location of its headquarter, and ownership structure. Design/methodology/approach – The study begins with a comprehensive literature review on the CSR policies and practices in relation to the field of logistics. A database of 350 international LSPs is compiled based on independent rankings of top logistics companies. Applying a content analysis approach, corporate web sites and CSR reports are examined in order to investigate how sustainability is reported and ...

The effect of high-involvement human resource management practices on supply chain integration

Abstract: Purpose – Taking an interdisciplinary approach, the purpose of this paper is to combine concepts from human resource management (HRM) and supply chain management (SCM) fields and explore the effects of high-involvement HRM practices on supply chain integration (SCI). Design/methodology/approach – Using empirical survey data collected from ten countries, the authors examine the specific effects of three dimensions of high-involvement HRM practices – employee skills, incentives and participation – on three types of SCI – internal integration, supplier and customer integration. The authors use structural equation modeling and the maximum-likelihood estimation method to test the proposed relationships. Findings – The results confirm the overall relevancy of HRM to SCI. However, several proposed links are not supported by the data collected. Originality/value – This study makes both theoretical and managerial contributions by empirically examining the interface between HRM and SCI. More specifically, it examin...

Humanitarian logistics: the role of logistics service providers

Abstract: Purpose – In recent years, logistics service providers (LSPs) have become important players in the humanitarian field, providing support for NGOs and governments when they respond to major disasters. However, the academic literature on humanitarian logistics has not really explored the roles that LSPs play in relief supply chains. The purpose of this paper is to investigate the role of LSPs in humanitarian relief. Design/methodology/approach – The research uses a two-stage exploratory approach: first, it systematically reviews the humanitarian logistics literature to see the extent to which LSPs are taken into account. Then it analyses the web sites of leading LSPs to examine how they communicate about their role in humanitarian relief. Findings – This research produces some surprising findings. While the academic literature seems to neglect the roles of LSPs in humanitarian logistics, some major third-party firms highlight their roles in relief networks. A number of research propositions are presented de...

Toward sustainable supply chain orientation (SSCO): mapping managerial perspectives

Abstract: Purpose – The purpose this paper is to profile individual-level perspectives on sustainability and supply chain partnering, introduces the concept of sustainable supply chain orientation (SSCO), and suggests pathways between executive profiles toward SSCO. Design/methodology/approach – The research relies on inductive, theory-building grounded theory and phenomenological data collection and interpretations in the wine industry. In-depth interviews were conducted over five years with 112 senior managers from 88 organizations in the global wine industry representing nine wine regions in four countries. Findings – Ten profiles were developed depicting executives’ perspectives on embracing sustainability, the extent to which motivations for various forms of sustainability and partnering compete, and being self-or supply chain partner focussed. A SSCO depicts a leader who embraces sustainability, sees alignment in motivations and is supply chain partner focussed. Research limitations/implications – The paper c...

Performance-Based Contracting for Advanced Logistics Services: Challenges in its Adoption, Design and Management

Abstract: Purpose – The purpose of this paper is to explore key challenges of adopting, designing and managing performance-based contracts (PBC) for advanced logistics services, as seen by providers. The shift toward performance-based solutions has proved challenging since providers often struggle to link performance to their payment. Despite such managerial challenges, empirical research in this area has been limited. Design/methodology/approach – A multi-case design was adopted. Three cases of logistics service providers were selected based on purposive sampling. Data were collected through 38 semi-structured interviews and review of 43 documents such as contracts and customer target letters. Findings – Key PBC adoption challenges include customer and provider intention to align their goals and incentives as well as their views on risk and reward sharing. Contract design challenges center around performance metric definition and weighting, designing performance monitoring systems that consider service co-producti...

Moderating effect of environmental supply chain collaboration: Evidence from Taiwan

Abstract: Purpose – The purpose of this paper is to explore how corporate environmental strategies, namely, environmental management strategy (EMS) and green product strategy (GPS), affect the competitiveness of a firm. In addition, this study investigates whether the environmental collaboration in supply chains (ECSC), namely, environmental collaboration with suppliers (ECS), and environmental collaboration with customers (ECC) moderate the environment-performance relationship. Design/methodology/approach – Survey methodology and regression modeling are adopted to assess the relationship between corporate environmental strategy and competitive performance of a company, including the moderating effects of ECSC. Findings – Competitiveness is positively affected by EMS and GPS. ECSC moderately affects the links among EMS, GPS, and competitiveness. Regarding the differences between the impacts of ECS and ECC on performance, only ECS acts as a moderator in the enhancement of EMS and GPS. Thus, ECS positively contribute...

Distribution network design: a literature review and a research agenda

Abstract: Purpose – The purpose of this paper is threefold First, it classifies research on distribution network design (DND) according to the methodologies adopted and themes tackled Second, it discusses the main implications for practitioners Finally, it proposes a few promising directions for future research Design/methodology/approach – The review is based on 126 papers published from 1972 to 2013 in international peer-reviewed journals in the Business, Management and Economics field The academic papers have been analyzed and classified based on the main research methods used and the themes tackled Findings – It was found that most of the earlier research adopted quantitative models to deal with different decisions on DND, whereas the number of conceptual papers, proposing frameworks and classifications, is still limited In all, 42 factors that affect DND have been identified and classified into five groups, and the relationships between factor groups and strategic decisions have been investigated This study revealed that some important areas have not received much attention in the literature and, therefore, three potential directions for further research have been identified Research limitations/implications – Due to the extremely large number of papers on DND, it is possible that a few papers may have inadvertently been missed Despite the possibility of not being all-inclusive, the authors firmly believe that the general picture presented in this paper is precise and trustworthy Originality/value – This review offers valuable insights for practitioners: a clear understanding of the main decisions related to DND; a comprehensive analysis of the main factors that affect the distribution network structure; a clear understanding of the relationships between factor groups and key decisions; and a guide to the models that can be used to support the different phases of DND

Design of global production and distribution networks: A literature review and research agenda

Abstract: Purpose – The purpose of this paper is to systematically and critically review the extant literature on the design of global production and distribution networks to identify gaps in the literature and identify future research opportunities. The design aspects deal with strategic and structural decisions such as: opening or closing of manufacturing plants or distribution centres, selection of locations for manufacturing or warehousing, and making substantial capacity changes in manufacturing or distribution. Design/methodology/approach – The authors examine the peer-reviewed literature on global production and distribution networks written in English. The search strategy is based on selected keywords and databases. The authors identify 109 articles from 1974 to 2012. Findings – The authors categorize the literature according to research methodology: case studies, conceptual modelling, surveys, and mathematical modelling. The amount of literature up to 2,000 is rather sparse, while there is a positive trend...

Market adoption of reverse factoring

Abstract: Purpose – The purpose of this paper is to show that market dynamics can significantly influence the lifecycle and value of a supply chain finance (SCF) arrangement. Design/methodology/approach – Based on a review of scientific and trade literature, the authors construct a model of market dynamics for reverse factoring, a specific type of SCF arrangement. The authors assume that firms’ participation in a reverse factoring arrangement is determined by the direct benefits they can derive from it. The authors analyse the model by means of simulation in system dynamics. Findings – The authors identify the following market factors as key for direct benefits: competition, interest rates, receivables volumes, and firms’ working capital goals. The authors find that reverse factoring can yield direct benefits for all supply chain participants, but that these benefits are highly sensitive to market conditions. Research limitations/implications – The model is stylized, but this study shows the need for further resear...

Supply chain management as the key to a firm’s strategy in the global marketplace: Trends and research agenda

Abstract: Purpose – The purpose of this paper is to analyze the intersection of two literature streams: that of strategy and supply chain management (SCM). This review should create a better understanding of “strategic SCM” by focussing on relevant theories in the strategic management field and their intersection with SCM to develop a joint research agenda. Design/methodology/approach – The authors conducted a correspondence analysis on the content of 3,402 articles from the top SCM journals. This analysis provides a map of the intellectual structure of content in this field to date. The key trends and changes were identified in strategic SCM research from 1990-2014 as well as the intersection with the key schools of strategic management. Findings – The results suggest that SCM is key to a successful deployment of strategy for competing in the global marketplace. The main theoretical foundations for research in this field were identified and discussed. Gaps were detected and combinations of theoretical foundations ...

Centralised grocery supply chain planning: improved exception management

Abstract: Purpose – The purpose of this paper is to present an operations model for retail replenishment collaboration and identifies its expected benefits and limitations for the members of a grocery supply chain. Design/methodology/approach – A case study is conducted on a development project between a grocery wholesaler and two grocery product suppliers. Data are collected through semi-structured interviews with key respondents from four different companies. Findings – Despite advances in collaborative practices in grocery supply chains, retail store replenishment management faces challenges. In particular, demand exceptions management is a challenge in the grocery industry. A replenishment model called Collaborative Buyer-Managed Forecasting (CBMF) creates a proactive planning approach and a platform for close collaboration in the supply chain. The centralised forecasting transforms retailer sales data into a plan which serves the whole supply chain by creating one-order forecast. The CBMF model facilitates eff...

The impact of dependence and relationship commitment on logistics outsourcing

Abstract: Purpose – The purpose of this paper is to develop a theoretical framework involving dependence, relationship commitment, logistics outsourcing and service quality to exhibit the roles of the relational factors involved in logistics outsourcing and their outcomes. Design/methodology/approach – Based on data collected from 361 companies in Greater China, the authors use the structural equation model approach to examine the hypothesized relationships. Findings – Both normative and instrumental relationship commitment are necessary for third party logistics (3PL) users to cope with their goal dependence on 3PL providers. However, only normative relationship commitment is necessary when users perceive switch dependence. Normative relationship commitment also plays a more important role than instrumental relationship commitment in facilitating the adoption of 3PL logistic outsourcing. In addition, both basic and advanced outsourcing practices have a positive effect on service quality. Originality/value – This s...

Strategic responses to power dominance in buyer-supplier relationships

Abstract: Purpose – The purpose of this paper is to identify the strategic options available to a weaker actor to counteract the dominance of a stronger actor in a buyer-supplier relationship, and identifies those factors that influence the choice of individual options. Design/methodology/approach – Following a systematic literature review methodology, a five-phase approach of planning, searching, screening, extraction and synthesis was rigorously employed. In total, 48 studies were used to draw conclusions about the phenomena of interest. Findings – Captured in an integrated conceptual framework, this study identified five strategic options available to the weaker actor in order to counteract a power dominance of a stronger player, which were underpinned by seven influencing factors. Research limitations/implications – The proposed conceptual framework requires first qualitative empirical validation using an abductive multi-case strategy, followed by a theory testing phase, employing a configurational approach. Pr...

Contingency between S & OP design and planning environment

Abstract: Purpose – The purpose of this paper is to understand how companies design sales and operations planning (SO further studies need to explore the effect of the alignment of S&OP and the PE on the planning performance. Originality/value – In the literature, S&OP is presented as a generic process with a strict formal design that is equal for all companies. The study provides insights into how companies adjust S&OP according to the PE.

New product introduction and supplier integration in sales and operations planning:evidence from the Asia Pacific region

Abstract: Purpose – The purpose of this paper is to investigate the implementation and performance benefits of sales and operations planning (S & OP) within organizations in Asia Pacific. Design/methodology/approach – A case study method was used, with two companies selected. The first company had recently commenced S & OP and applied it to facilitate new product introduction, while the second had integrated its supplier into an existing S & OP program. Supply chain performance data were collected and analyzed in the context of an S & OP maturity framework. Findings – Both cases show significant improvements in supply chain performance. In one case, the implementation of a common form of S & OP resulted in a 67 percent reduction in order lead time for newly introduced products. The second case demonstrated a 30 percent reduction in inventory levels and a 52 percent improvement in forecast accuracy through more advanced S & OP processes. Research limitations/implications – This paper studies just two companies and is not intended to be representative of outcomes at all companies implementing S & OP. Further studies are required for a more generalized picture of S & OP implementations in the Asia Pacific region to emerge. Practical implications – The findings illustrate the potential quantitative benefits of adopting S & OP and the circumstances under which these benefits may be achieved. The results are also supportive of the notion of a maturity model for S & OP implementations. Originality/value – This paper strengthens the link between practitioner and academic literature by providing empirical evidence of the benefits of S & OP. Furthermore, the findings are derived from the Asia Pacific region for which there have been few academic studies on S & OP to date.

The impact of supply chain security practices on security operational performance among logistics service providers in an emerging economy: Security culture as moderator

Abstract: Purpose – The security issue in supply chains is among the most pressing concerns that firms are currently facing. As a preliminary attempt to address this lack of empirical research, the primary purpose of this paper is to explore the relationship between security practices and the security operational performance with respect to security culture as a moderator. Design/methodology/approach – With the resource-based view of the firm as the theoretical underpinning, the study utilizes survey data to test the propositions derived from the security literature and partial least squares for the analysis. Findings – The research reveals four crucial practices of supply chain security that collectively affect a firm’s security operational performance among Malaysian service providers. It is also interesting to observe that security culture positively moderates the relationship between facility management and the security operational performance of the firm. Research limitations/implications – Firms in emerging c...

Logistics innovation development: a micro-level perspective

Abstract: Purpose – The purpose of this paper is to investigate the microfoundations of customer knowledge acquisition during logistics innovation development. Specifically, the authors explore the activities and behaviors of employees with customer contact (i.e. boundary-spanning employees (BSEs)) to deepen and broaden their knowledge about customers for the development of innovations. Design/methodology/approach – Qualitative research based on multiple semi-structured interviews with BSEs of six logistics service providers was conducted to explore the deepening and broadening of customer knowledge during innovation development. Data were analyzed for similarities and differences in BSEs’ knowledge acquisition and their interactions with customers across six innovations. Findings – Results show that BSEs engage sequentially in deepening and broadening customer knowledge throughout the logistics innovation development process. Yet, the specific sequence depends on the type of innovation developed (customized vs sta...

Developing supply chain security design of logistics service providers: An analytical network process-quality function deployment approach

Abstract: Purpose – Supply chain security has been recognized as an important part of managing business risks The purpose of this paper is to propose a methodology with systematic metrics for logistics service providers (LSPs) to develop their security design to meet customer demands Design/methodology/approach – The study is based on a three-stage process of desk research, content validation test, and in-depth case study The study demonstrates an integrated analytical approach which combines analytical network process (ANP) with quality function deployment (QFD), and then applies the approach to an international LSP Findings – A case study of an international LSP shows how the ANP-QFD approach can be deployed to understand customers’ expectation for security and develop tactics and measures with the aim to achieve the desirable outcome for LSPs’ security design Originality/value – The paper contributes to supply chain security literature and practice This study is among the research taking the first step to

The impact of supply chain disruptions on stockholder wealth in India

Abstract: Purpose – Supply chain structure, characteristics, and applicable policies differ between developing and developed countries. While most supply chain management research is directed toward supply chains in developed countries, the authors wish to explore the financial impact of disruptions on supply chains in a developing country. The purpose of this paper is to highlight the importance of effective supply chain management practices that could help avoid or mitigate disruptions in Indian companies. The authors study the stock market impact of supply chain disruptions in Indian companies. The authors also aim to understand the difference in financial implications from disruptions between companies in India and the USA. Design/methodology/approach – Event study methodology is applied on supply chain disruptions data from Indian companies. The data are compiled from public news release in Indian press. A data set of 301 disruptions for a ten-year period from 2003-2012 is analyzed. Stock valuation of a compan...

The emergence of city logistics: the case of Copenhagen’s Citylogistik-kbh

Abstract: Purpose – Many city logistics projects in Europe have failed. A better understanding of the complex organizational change processes in city logistics projects with many stakeholders may expand city logistics capabilities and thereby help prevent future failures. The purpose of this paper is therefore to increase understanding of how city logistics emerge, and secondarily, to investigate whether such processes can be managed at all. Design/methodology/approach – A paradigm shift in urban planning creates new ways of involving stakeholders in new sustainability measures such as city logistics. Organizational change theory is applied to capture the social processes leading to emergence of city logistics. The methodology is a qualitative processual analysis of a single longitudinal case. Findings – The change process took different forms over time. At the time of concluding the analysis, positive dialectic forces were at play. City logistics schemes are still in an innovation phase. The biggest challenge in m...

Driving forces of road freight CO2 in 2030

Abstract: Purpose – Road freight carbon dioxide (CO2) emissions are determined by a complex interaction between shippers and hauliers within the boundaries set by regulations and economic factors. It is necessary to gain understanding about the various driving forces and trends affecting these to promote low carbon future. The purpose of this paper is to find out what factors affect the long-term future development of road freight CO2 emissions and whether the long-term emission targets will be achieved. Design/methodology/approach – An international comparison of similar Delphi surveys is carried out in Finland, Norway, and Sweden. Findings – The Delphi surveys indicate that the structural change of the economy, changes of consumer habits, concerns of energy and environment and changes in logistics practices and technology are the overarching trends shaping the future of the energy efficiency and CO2 emissions of road freight transport. The expert forecasts for Finland and Sweden highlight that reaching the carbon...

Salient task environment, reverse logistics and performance

Abstract: Purpose – The purpose of this paper is to investigate the impact of the salient task environment on reverse logistics (RL) practices and organizational performance in the context of Taiwanese computer, communication, and consumer (3C) electronics retail industry. Design/methodology/approach – A hierarchical regression analysis was employed to test relationships between four constituents of the task environment and RL, as well as relationships between RL and environmental/economic performance. In addition, a regression analysis was used to examine the mediating effect of RL on relationships between the constituents of the task environment and environmental/economic performance. Data and information collected from a sample of 284 companies from the Taiwanese 3C retail industry were used for analysis. Findings – Results suggest that three out of four constituents of task environment including government agencies, suppliers, and customers are associated positively with RL activities. In other words, as the sa...

Applying a Kansei engineering-based logistics service design approach to developing international express services

Abstract: Purpose – To obtain a competitive advantage in the logistics market, international express companies should design services to stimulate customers’ usage intention by understanding customers’ affective perceptions (or in Japanese, Kansei) of the service offerings. Thus, the purpose of this paper is to analyze the relationships among the service elements of international express, customer Kansei perceptions, and intentions to use the service, to provide new ideas for the design of international express services (IESs). Design/methodology/approach – By using Kansei engineering approach, customers’ Kansei perceptions related to elements of IES are first determined, and the logistic regression technique is then used to analyze three constructed models based on the relationships among the service elements of international express, customers’ Kansei perceptions, and usage intention. Findings – Accordingly, five critical service elements that correspond to four vital Kansei words related to usage intention were ...