Journal ArticleDOI
Developing and validating a service robot integration willingness scale
Lu Lu,Ruiying Cai,Dogan Gursoy +2 more
TLDR
A multi-dimensional Service Robot Integration Willingness (SRIW) Scale is conceptualize and test that uncovers the key dimensions characterizing consumers’ long-term willingness to integrate artificial intelligence and service robots into regular service transactions.About:
This article is published in International Journal of Hospitality Management.The article was published on 2019-07-01. It has received 328 citations till now. The article focuses on the topics: Service (business) & Service robot.read more
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Effects of COVID-19 on hotel marketing and management: a perspective article
Yangyang Jiang,Jun Wen +1 more
TL;DR: In this article, the authors discuss the effects of the COVID-19 pandemic on hotel marketing and management practices and outline a three-pronged research agenda to stimulate knowledge development in the hotel sector.
Journal ArticleDOI
Consumers acceptance of artificially intelligent (AI) device use in service delivery
TL;DR: This study develops and empirically tests a theoretical model of artificially intelligent device use acceptance (AIDUA) that aims to explain customers’ willingness to accept AI device use in service encounters, and provides a conceptual AI device acceptance framework that can be used by other researchers to better investigate AI related topics in the service context.
Journal ArticleDOI
A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism
TL;DR: The need to shape an automated future of tourism as a social phenomenon and an economic activity, hence contributes to theory and practice by providing directions for future research in this area is discussed in this paper.
Journal ArticleDOI
Service robot implementation: a theoretical framework and research agenda
TL;DR: A three-part framework, comprised of robot design, customer features, and service encounter characteristics, specifies key factors within each category that need to be analyzed together to determine their optimal adaptation to different service components.
Journal ArticleDOI
Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic
TL;DR: In this paper, a series of experimental studies were implemented to investigate consumers' preference for robot-staffed hotels during the COVID-19 pandemic and found that consumers had a more positive attitude toward robotstaffed (vs. humanstaffed) hotels when the global health crisis was salient.
References
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Common method biases in behavioral research: a critical review of the literature and recommended remedies.
TL;DR: The extent to which method biases influence behavioral research results is examined, potential sources of method biases are identified, the cognitive processes through which method bias influence responses to measures are discussed, the many different procedural and statistical techniques that can be used to control method biases is evaluated, and recommendations for how to select appropriate procedural and Statistical remedies are provided.
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Principles and Practice of Structural Equation Modeling
TL;DR: The book aims to provide the skills necessary to begin to use SEM in research and to interpret and critique the use of method by others.
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Multivariate Data Analysis
TL;DR: In this paper, a six-step framework for organizing and discussing multivariate data analysis techniques with flowcharts for each is presented, focusing on the use of each technique, rather than its mathematical derivation.
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Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Journal ArticleDOI
User acceptance of information technology: toward a unified view
TL;DR: The Unified Theory of Acceptance and Use of Technology (UTAUT) as mentioned in this paper is a unified model that integrates elements across the eight models, and empirically validate the unified model.