Journal ArticleDOI
Minimizing the cost of emotional dissonance at work: a multi-sample analysis
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TLDR
In this article, the authors examined the mediation of emotional exhaustion on the emotional dissonance-turnover intention relationship and found support for the moderation effect of perceived organizational support on emotional dysphance-emotional exhaustion.Abstract:
Purpose – The present study is based on two samples from two occupational groups (one among medical representatives in pharmaceutical industry and other among frontline employees in hospitality industry). The study found support for the moderation effect of perceived organizational support (POS) on the emotional dissonance-emotional exhaustion as well as the emotional exhaustion-turnover intention relationships. In addition, the purpose of this paper is to examine the mediation of emotional exhaustion on the emotional dissonance-turnover intention relationship. The study concludes with the contributions to the literature and to the practice. Design/methodology/approach – Following the survey research method the study collected the data from two occupational groups. Findings – The study found support for the moderation effect of POS on the emotional dissonance-emotional exhaustion as well as the emotional exhaustion-turnover intention relationships. Originality/value – The study argued the negative effects...read more
Citations
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Journal ArticleDOI
Fire hazard in buildings: review, assessment and strategies for improving fire safety
TL;DR: An integrated framework for mitigation of fire hazards is proposed that encompasses both prevention and management of fire hazard, and has social implications as it addresses some of the current challenges relating to fire hazard in buildings and will enhance overall fire safety.
Journal ArticleDOI
Workaholism profiles: Associations with determinants, correlates, and outcomes
TL;DR: In this paper, the authors examined how the two dimensions of workaholism (working excessively and compulsively) combine within different profiles of workers, and found that emotional dissonance and employees' perceptions of their workplaces' psychosocial safety climate (Study 1, n = 465), as well as job demands, resources, and perfectionism (Study 2, n= 780) in the prediction of profile membership.
Dissertation
Les exigences du travail et le bien-être dans la profession infirmière : le rôle des ressources émotionnelles
TL;DR: Pohl et al. as mentioned in this paper investigated the effect of emotions on the perception of the soutien emotionnel au travail on the performance of infirmiers in hospitals.
DissertationDOI
Understanding Ambivalence as an emotional response to organisational change under New Public Management: A study of English housing associations
TL;DR: In this paper, the authors use the concept of emotional ambivalence, understood as a dynamic emotional response to change that unfolds over time, to explore the complex emotions experienced by employees and managers under New Public Management (NPM).
Journal ArticleDOI
Impact of surface acting and deep acting techniques on teachers’ organizational commitment
TL;DR: In this paper, the authors examined the relationship between surface acting (SA), deep acting (DA), and organizational commitment (OC) and found that both SA and DA have a significant negative relationship with OC.
References
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Journal ArticleDOI
Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers
Kerry Lewig,Maureen F. Dollard +1 more
TL;DR: The authors examined the emotional demands (emotional labour) of call centre work and their relationship to the job satisfaction and emotional exhaustion in a sample of South Australian call centre workers (N = 98) within the theoretical frameworks of the job demand, control model, effort and reward imbalance model, and the job demands, resources model.
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The Impact of Perceived Organizational Support on the Relationship Between Boundary Spanner Role Stress and Work Outcomes
Journal ArticleDOI
On the positive and negative effects of emotion work in organizations.
Dieter Zapf,Melanie Holz +1 more
TL;DR: In this paper, the authors defined emotion work as "emotional regulation required to display organizationally desired emotions by the employees" and found equivocal effects on psychological well-being.
Journal ArticleDOI
Coping with abusive supervision: The neutralizing effects of ingratiation and positive affect on negative employee outcomes
TL;DR: In this article, the interactive effects of abusive supervision, ingratiation, and positive affect (PA) on strain and turnover intentions were investigated. But, they did not consider the effect of passive supervision.
Journal ArticleDOI
Inauthenticity and depression : Assessing the consequences of interactive service work
TL;DR: In this paper, the authors show that despite over a decade of rising employment within this segment of the economy, researchers are only beg for more research on interactive service jobs, despite their increasing importance.