Journal ArticleDOI
Minimizing the cost of emotional dissonance at work: a multi-sample analysis
TLDR
In this article, the authors examined the mediation of emotional exhaustion on the emotional dissonance-turnover intention relationship and found support for the moderation effect of perceived organizational support on emotional dysphance-emotional exhaustion.Abstract:
Purpose – The present study is based on two samples from two occupational groups (one among medical representatives in pharmaceutical industry and other among frontline employees in hospitality industry). The study found support for the moderation effect of perceived organizational support (POS) on the emotional dissonance-emotional exhaustion as well as the emotional exhaustion-turnover intention relationships. In addition, the purpose of this paper is to examine the mediation of emotional exhaustion on the emotional dissonance-turnover intention relationship. The study concludes with the contributions to the literature and to the practice. Design/methodology/approach – Following the survey research method the study collected the data from two occupational groups. Findings – The study found support for the moderation effect of POS on the emotional dissonance-emotional exhaustion as well as the emotional exhaustion-turnover intention relationships. Originality/value – The study argued the negative effects...read more
Citations
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Journal ArticleDOI
Fire hazard in buildings: review, assessment and strategies for improving fire safety
TL;DR: An integrated framework for mitigation of fire hazards is proposed that encompasses both prevention and management of fire hazard, and has social implications as it addresses some of the current challenges relating to fire hazard in buildings and will enhance overall fire safety.
Journal ArticleDOI
Workaholism profiles: Associations with determinants, correlates, and outcomes
TL;DR: In this paper, the authors examined how the two dimensions of workaholism (working excessively and compulsively) combine within different profiles of workers, and found that emotional dissonance and employees' perceptions of their workplaces' psychosocial safety climate (Study 1, n = 465), as well as job demands, resources, and perfectionism (Study 2, n= 780) in the prediction of profile membership.
Dissertation
Les exigences du travail et le bien-être dans la profession infirmière : le rôle des ressources émotionnelles
TL;DR: Pohl et al. as mentioned in this paper investigated the effect of emotions on the perception of the soutien emotionnel au travail on the performance of infirmiers in hospitals.
DissertationDOI
Understanding Ambivalence as an emotional response to organisational change under New Public Management: A study of English housing associations
TL;DR: In this paper, the authors use the concept of emotional ambivalence, understood as a dynamic emotional response to change that unfolds over time, to explore the complex emotions experienced by employees and managers under New Public Management (NPM).
Journal ArticleDOI
Impact of surface acting and deep acting techniques on teachers’ organizational commitment
TL;DR: In this paper, the authors examined the relationship between surface acting (SA), deep acting (DA), and organizational commitment (OC) and found that both SA and DA have a significant negative relationship with OC.
References
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Journal ArticleDOI
Perceived fairness of employee drug testing as a predictor of employee attitudes and job performance.
TL;DR: In this paper, an organizational justice framework was used to explain and predict the relationships among two types of justice (procedural justice and outcome fairness) employee attitudes (job satisfaction, commitment, and management trust), and behavior (turnover intentions and performance).
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Effect size and power in assessing moderating effects of categorical variables using multiple regression: a 30-year review.
TL;DR: Results suggest the need to minimize the influence of artifacts that produce a downward bias in the observed effect size and put into question the use of conventional definitions of moderating effect sizes.
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Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships:
TL;DR: In this paper, the authors investigate the influence of the extent of service employees' display of positive emotions and the authenticity of their emotional labor display on customers' emotional states and subsequently, customers' assessments of the service interaction and their relationship with the service provider.
Journal ArticleDOI
Exchange Relationships: Examining Psychological Contracts and Perceived Organizational Support.
TL;DR: The results suggest that POS and the components of psychological contract fulfillment are more important in predicting organizational citizenship behavior than Psychological contract fulfillment.
Journal ArticleDOI
The probability function of the product of two normally distributed variables.
TL;DR: In this paper, it was shown that the probability function of a normal bivariate probability function can be approximated as the difference of two integrals in an infinite series of Bessel functions of a certain type.