Journal ArticleDOI
Scrooge Posing as Mother Teresa: How Hypocritical Social Responsibility Strategies Hurt Employees and Firms
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TLDR
In this article, the effects of inconsistent external-internal CSR strategies on employee attitudes, intentions, and behaviors are examined. And the authors take a social and moral identification theory view and demonstrate the importance of taking into account the interests of both external and internal stakeholders of the firm when researching and managing CSR.Abstract:
Extant research provides compelling conceptual and empirical arguments that company-external (e.g., philanthropic) as well as company-internal (i.e., employee-directed) CSR efforts positively affect employees, but does so largely in studies assessing effects from the two CSR types independently of each other. In contrast, this paper investigates external–internal CSR jointly, examining the effects of (in)consistent external–internal CSR strategies on employee attitudes, intentions, and behaviors. The research takes a social and moral identification theory view and advances the core hypothesis that inconsistent CSR strategies, defined as favoring external over internal stakeholders, trigger employees’ perceptions of corporate hypocrisy which, in turn, lead to emotional exhaustion and turnover. In Study 1, a cross-industry employee survey (n = 3410) indicates that inconsistent CSR strategies with larger external than internal efforts increase employees’ turnover intentions via perceived corporate hypocrisy and emotional exhaustion. In Study 2, a multi-source secondary dataset (n = 1902) demonstrates that inconsistent CSR strategies increase firms’ actual employee turnover. Combined, the two studies demonstrate the importance of taking into account the interests of both external and internal stakeholders of the firm when researching and managing CSR.read more
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Journal ArticleDOI
Research on Corporate Social Responsibility: Insights and Future Directions
TL;DR: In this paper , the authors discuss the various issues pertaining to the future research avenues of CSR, and possible expansions that this scholarly field could have considering the growing interests from numerous academic disciplines and practitioners across the globe.
Journal ArticleDOI
Underpinnings of social contributions: conceptualizing behavioral patterns among socially contributive leaders in India
TL;DR: In this article, the authors identify behavioral patterns that characterize organizational leaders who had a strong commitment to make social contributions to society and identify exemplary behavioral patterns of organizational leaders that were instrumental in actualizing social contributions in the Indian society.
Journal ArticleDOI
Community construals of CSR for happiness: a mixed-method study using natural language
TL;DR: This article explored community construals of happiness and evaluated conceptual boundaries of corporate social responsibility for happiness and found that lay construal of happiness were primarily defined in terms of socioeconomic conditions and psychoemotional experiences.
Journal ArticleDOI
An investigation into the antecedents of frontline service employee guardianship behaviours
TL;DR: In this paper, the authors provide empirically generated insights into the drivers of guardianship behavior among frontline service employees (FLEs) within retail settings, and suggest service employee perceptions of internal Corporate Social Responsibility (CSR) activities, their level of psychological ownership towards the supermarket, and personal moral beliefs, shape their guardianship behaviours, and consequentially the prevention of instore deviant behaviours by customers such as shoplifting.
Journal ArticleDOI
CSR is not a panacea: The influence of CSR on disgust and turnover intention
Zhenyu Zhang,Yating Hu,Juan Wang +2 more
TL;DR: In this article , the authors developed a conditional indirect effects model and proposed that employee Machiavellianism and supervisor bottom-line mentality weaken the negative impact of corporate social responsibility on turnover intention through disgust due to appraisals of violation to moral values.
References
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