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Journal ArticleDOI

Trust online

TLDR
The nature of trust and how and where it flourishes online is explored, a conceptual framework for understanding trust is provided, and 10 characteristics of online interaction that can help engineer trust online are offered.
Abstract
trust Online T rust matters. It allows us to reveal vulnerable parts of ourselves to others and to know others intimately in return. A climate of trust eases cooperation among people and fosters reciprocal caretaking. The resources—physical, emotional, economic—that would otherwise be consumed guarding against harm can be directed toward more constructive ends. Here, we explore the nature of trust and how and where it flourishes online. We also seek to make sense of seemingly disparate perceptions. For example, some say the public is too trusting online; without thinking, people routinely download software likely to destroy important information or blithely engage in e-auctions or chat rooms with strangers. Others say the public does not trust enough, that people refrain, for example, from e-commerce under the mistaken belief that their financial transactions are not secure. How can we know if the trust we choose to give or withhold is warranted? Can we trust machines or other technological systems? How can those of us who create and maintain the technological infrastructure help establish a climate of trust? Addressing such questions, we provide a conceptual framework for understanding trust, then offer 10 characteristics of online interaction that can help engineer trust online and distinguish between trust in e-commerce activities and trust in online interpersonal interactions.

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Citations
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Journal ArticleDOI

A Proposed Electronic Consumer Protection Model for Enhancing E-commerce Services in Egypt

TL;DR: In this article, the Researcher represent new method is the best and recommended online payment method for e-commerce, which has a reputation for security, protecting the interests of both merchants and customers and is also a convenient option for patrons and merchants.
Book ChapterDOI

To Trust or Not to Trust

TL;DR: This paper conducted two consecutive studies to answer the questions of how and when security feedback in dynamic web service environments should be provided and how it influences the user's trust in the system.

An empirical investigation of e-trust in e-business for instructors and undergraduate students

TL;DR: In this paper, the authors used a quantitative approach to survey on 30 instructors and 278 students in 4 universities in Thailand to find out three main problems: 1) Personal characteristics influencing to e-trust 2) The impact of each dimension in trust formation model on e-Trust 3) The attitude in two sample groups such as students and instructors on trust.
Proceedings ArticleDOI

Utilizing structural analysis of Web of trust for evaluating the effect of deceptive data

TL;DR: This model illustrates how the structural analysis of Web can help evaluate the deleterious result of the deceptive data.

Customer adoption of multi channel usage: an empirical investigation of the banking industry

Vimi Jham
TL;DR: In this article, an exploratory study of the Indian customers in six banks is conducted to identify the factors which lead to adoption of multi-channel banking services with the help of data reduction technique called Factor Analysis.
References
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Journal ArticleDOI

Trust and Antitrust

Annette C. Baier
- 01 Jan 1986 - 
TL;DR: Bok's claim that not all the things that thrive when there is trust between people, and which matter, are things that should be encouraged to thrive as mentioned in this paper is also true.
Book

Human values and the design of computer technology

TL;DR: This chapter discusses human agency and responsible computing, which has implications for computer system design in the United States and discusses value-Sensitive design.
Journal ArticleDOI

Accountability in a computerized society

TL;DR: It is argued that assumptions about computing and features of situations in which computers are produced create barriers to accountability, and ideas on how to reverse this trend are concluded.
Journal ArticleDOI

The Meaning of Anonymity in an Information Age

TL;DR: C'est ce that se propose d'approfondir, sous forme of reflexion personnelle, l'auteur de cet article.
Journal Article

Children's conceptions of trust in the context of social expectations.

TL;DR: In this paper, children's conceptions of trust were examined within the context of social ex pectations, including deception, emotional support, and conventional dress, and the effects of the violations on friendships were also made.
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