Journal ArticleDOI
Trust online
TLDR
The nature of trust and how and where it flourishes online is explored, a conceptual framework for understanding trust is provided, and 10 characteristics of online interaction that can help engineer trust online are offered.Abstract:
trust Online T rust matters. It allows us to reveal vulnerable parts of ourselves to others and to know others intimately in return. A climate of trust eases cooperation among people and fosters reciprocal caretaking. The resources—physical, emotional, economic—that would otherwise be consumed guarding against harm can be directed toward more constructive ends. Here, we explore the nature of trust and how and where it flourishes online. We also seek to make sense of seemingly disparate perceptions. For example, some say the public is too trusting online; without thinking, people routinely download software likely to destroy important information or blithely engage in e-auctions or chat rooms with strangers. Others say the public does not trust enough, that people refrain, for example, from e-commerce under the mistaken belief that their financial transactions are not secure. How can we know if the trust we choose to give or withhold is warranted? Can we trust machines or other technological systems? How can those of us who create and maintain the technological infrastructure help establish a climate of trust? Addressing such questions, we provide a conceptual framework for understanding trust, then offer 10 characteristics of online interaction that can help engineer trust online and distinguish between trust in e-commerce activities and trust in online interpersonal interactions.read more
Citations
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Book ChapterDOI
Building Decision Support Systems for Acceptance
TL;DR: In the field of manufacturing planning and control Decision Support Systems (DSS) are used as mentioned in this paper, those are also known as Advanced Planning Systems (APS) and they take place within the enterprise and across the entire supply chain to achieve high quality products at lower cost, lower inventory and higher levels of customer service.
Journal ArticleDOI
Behavioural Intention to the Use of Mobile Banking in Kerala: An Application of Extended Classical Technology Acceptance Model:
T. G. Saji,Deepa Paul +1 more
TL;DR: It is suggested that accurate and consistent identification of customers’ propensity to adopt technology banking provides strategic map to banks from emerging markets to grow in underserved markets, achieve omni-channel presence, and disrupt value chain components.
Journal Article
Customer satisfaction with internet banking : exploring the mediating role of trust
TL;DR: In this article, the use of internet banking and satisfaction by existing banks customers through an investigation of the factors that influence customer's acceptance of Internet banking services is investigated. But, the mediating role of trust in affecting customer satisfaction with internet banking is explored through regression analysis.
Journal ArticleDOI
Online advertising by the comparison challenge approach
Jae Wong Lee,Jae Kyu Lee +1 more
TL;DR: A mathematical programming model is formulated that maximizes the total value of comparison under the constraints of comparison opportunity and budgetary limitation and shows a substantially higher effect.
Proceedings ArticleDOI
Effects of Smiling and Gender on Trust Toward a Recommendation Agent
Siu Man Lui,Wendy Hui +1 more
TL;DR: There is a significant interaction effect between an agent's smile and gender on trust in benevolence and the results suggest that the gender and facial expressions of a recommendation agent should be considered when designing a virtual salesperson for online stores.
References
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Journal ArticleDOI
Trust and Antitrust
TL;DR: Bok's claim that not all the things that thrive when there is trust between people, and which matter, are things that should be encouraged to thrive as mentioned in this paper is also true.
Book
Human values and the design of computer technology
TL;DR: This chapter discusses human agency and responsible computing, which has implications for computer system design in the United States and discusses value-Sensitive design.
Journal ArticleDOI
Accountability in a computerized society
TL;DR: It is argued that assumptions about computing and features of situations in which computers are produced create barriers to accountability, and ideas on how to reverse this trend are concluded.
Journal ArticleDOI
The Meaning of Anonymity in an Information Age
TL;DR: C'est ce that se propose d'approfondir, sous forme of reflexion personnelle, l'auteur de cet article.
Journal Article
Children's conceptions of trust in the context of social expectations.
Peter H. Kahn,Elliot Turiel +1 more
TL;DR: In this paper, children's conceptions of trust were examined within the context of social ex pectations, including deception, emotional support, and conventional dress, and the effects of the violations on friendships were also made.