Journal ArticleDOI
Trust online
TLDR
The nature of trust and how and where it flourishes online is explored, a conceptual framework for understanding trust is provided, and 10 characteristics of online interaction that can help engineer trust online are offered.Abstract:
trust Online T rust matters. It allows us to reveal vulnerable parts of ourselves to others and to know others intimately in return. A climate of trust eases cooperation among people and fosters reciprocal caretaking. The resources—physical, emotional, economic—that would otherwise be consumed guarding against harm can be directed toward more constructive ends. Here, we explore the nature of trust and how and where it flourishes online. We also seek to make sense of seemingly disparate perceptions. For example, some say the public is too trusting online; without thinking, people routinely download software likely to destroy important information or blithely engage in e-auctions or chat rooms with strangers. Others say the public does not trust enough, that people refrain, for example, from e-commerce under the mistaken belief that their financial transactions are not secure. How can we know if the trust we choose to give or withhold is warranted? Can we trust machines or other technological systems? How can those of us who create and maintain the technological infrastructure help establish a climate of trust? Addressing such questions, we provide a conceptual framework for understanding trust, then offer 10 characteristics of online interaction that can help engineer trust online and distinguish between trust in e-commerce activities and trust in online interpersonal interactions.read more
Citations
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Applying e-s-qual scale to assess the effects of e-service quality on e-loyalty with e-satisfaction and perceived value as mediators
Chia-Shing Chen,Hao-Erl Yang +1 more
TL;DR: Wang et al. as discussed by the authors used confirmatory factor analysis (CFA) to analyze a structural equation model of e-service quality, and estimated the effects of all predictors on e-loyalty in the model.
Journal ArticleDOI
تاثير التسويق التابع على ولاء العميل
TL;DR: For example, booking.com as mentioned in this paper provides a booking service that allows users to book online bookings based on their experience with the bookings.com service and the booker's experience.
Journal ArticleDOI
Online security in e-government as an antecedent of cost-effectiveness and quality in business operations
TL;DR: In this article , the authors evaluate whether the level of online security affects usage and impacts the cost-effectiveness and quality of the operations and consequently, the operational effectiveness of organizations using e-government systems.
Journal ArticleDOI
Attitude And Intention On Oline Shop: Trust And Risk Perception Relationship
Budi Utami,Puji Handayati +1 more
TL;DR: In this article , the effect of trust on perceived risk, attitudes towards online shopping, and online shopping intentions on MS Glow products in Mojokerto was determined. And the results showed that the online shopping intention variable is strongly influenced by consumer trust.
References
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Journal ArticleDOI
Trust and Antitrust
TL;DR: Bok's claim that not all the things that thrive when there is trust between people, and which matter, are things that should be encouraged to thrive as mentioned in this paper is also true.
Book
Human values and the design of computer technology
TL;DR: This chapter discusses human agency and responsible computing, which has implications for computer system design in the United States and discusses value-Sensitive design.
Journal ArticleDOI
Accountability in a computerized society
TL;DR: It is argued that assumptions about computing and features of situations in which computers are produced create barriers to accountability, and ideas on how to reverse this trend are concluded.
Journal ArticleDOI
The Meaning of Anonymity in an Information Age
TL;DR: C'est ce that se propose d'approfondir, sous forme of reflexion personnelle, l'auteur de cet article.
Journal Article
Children's conceptions of trust in the context of social expectations.
Peter H. Kahn,Elliot Turiel +1 more
TL;DR: In this paper, children's conceptions of trust were examined within the context of social ex pectations, including deception, emotional support, and conventional dress, and the effects of the violations on friendships were also made.