Journal ArticleDOI
Trust online
TLDR
The nature of trust and how and where it flourishes online is explored, a conceptual framework for understanding trust is provided, and 10 characteristics of online interaction that can help engineer trust online are offered.Abstract:
trust Online T rust matters. It allows us to reveal vulnerable parts of ourselves to others and to know others intimately in return. A climate of trust eases cooperation among people and fosters reciprocal caretaking. The resources—physical, emotional, economic—that would otherwise be consumed guarding against harm can be directed toward more constructive ends. Here, we explore the nature of trust and how and where it flourishes online. We also seek to make sense of seemingly disparate perceptions. For example, some say the public is too trusting online; without thinking, people routinely download software likely to destroy important information or blithely engage in e-auctions or chat rooms with strangers. Others say the public does not trust enough, that people refrain, for example, from e-commerce under the mistaken belief that their financial transactions are not secure. How can we know if the trust we choose to give or withhold is warranted? Can we trust machines or other technological systems? How can those of us who create and maintain the technological infrastructure help establish a climate of trust? Addressing such questions, we provide a conceptual framework for understanding trust, then offer 10 characteristics of online interaction that can help engineer trust online and distinguish between trust in e-commerce activities and trust in online interpersonal interactions.read more
Citations
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Journal ArticleDOI
Pengaruh Perceived Website Quality terhadap Repurchase Intention Dengan E-Trust sebagai Variabel Intervening pada Sociolla (Studi pada Pengguna Sociolla Mahasiswa FISIP Universitas Diponegoro)
TL;DR: In this article , the effect of perceived website quality on repurchase intention with e-trust as an intervening variable on Sociolla was investigated. And the results showed that perceived site quality variable had a positive and significant effect on the purchase intention.
DissertationDOI
Portability of online reputation: Business and technical perspectives
TL;DR: The concepts of trust, online trust and reputation, a model for reputation system which supports the feature of portability are proposed, and a study on portability of online reputation are conducted.
Proceedings ArticleDOI
Equilibrium stableness of capability screening in collaborative information seeking under fuzzy condition
Yu Haidong,Liu Fang,Wang Houmin +2 more
TL;DR: The paper studied the service provider's investment decision in CIS project and investigated how did enterprise induce the service providers' behaviors by tuning its own intelligence quality standard in contract, which on the separate equilibrium path.
Journal ArticleDOI
The Influence of Alternative Banking Channels’ functionality on customer satisfaction in Tanzanian commercial Banks
TL;DR: In this article , the authors examine on how functionality of alternative banking channels influence the level of customer satisfaction in Tanzanian commercial banks sector, by using a descriptive survey design, which revealed that there is a significant positive relationship between functionality of ABCs attributes and the overall customer satisfaction.
Journal ArticleDOI
A Development of Trusted Mobile Smart Message Wallet Service Broker (TmSMWSB) Architecture
Kyu Beum Lee,Jong Ok Lee +1 more
TL;DR: This paper proposes a reliable broker service process providing a communication channel between companies and customers based on the Mobile Wallet (app) on smartphones, prescreening out fraudulent information and providing customers Smart Wallet-based safe information and services.
References
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Journal ArticleDOI
Trust and Antitrust
TL;DR: Bok's claim that not all the things that thrive when there is trust between people, and which matter, are things that should be encouraged to thrive as mentioned in this paper is also true.
Book
Human values and the design of computer technology
TL;DR: This chapter discusses human agency and responsible computing, which has implications for computer system design in the United States and discusses value-Sensitive design.
Journal ArticleDOI
Accountability in a computerized society
TL;DR: It is argued that assumptions about computing and features of situations in which computers are produced create barriers to accountability, and ideas on how to reverse this trend are concluded.
Journal ArticleDOI
The Meaning of Anonymity in an Information Age
TL;DR: C'est ce that se propose d'approfondir, sous forme of reflexion personnelle, l'auteur de cet article.
Journal Article
Children's conceptions of trust in the context of social expectations.
Peter H. Kahn,Elliot Turiel +1 more
TL;DR: In this paper, children's conceptions of trust were examined within the context of social ex pectations, including deception, emotional support, and conventional dress, and the effects of the violations on friendships were also made.