Journal ArticleDOI
Trust online
TLDR
The nature of trust and how and where it flourishes online is explored, a conceptual framework for understanding trust is provided, and 10 characteristics of online interaction that can help engineer trust online are offered.Abstract:
trust Online T rust matters. It allows us to reveal vulnerable parts of ourselves to others and to know others intimately in return. A climate of trust eases cooperation among people and fosters reciprocal caretaking. The resources—physical, emotional, economic—that would otherwise be consumed guarding against harm can be directed toward more constructive ends. Here, we explore the nature of trust and how and where it flourishes online. We also seek to make sense of seemingly disparate perceptions. For example, some say the public is too trusting online; without thinking, people routinely download software likely to destroy important information or blithely engage in e-auctions or chat rooms with strangers. Others say the public does not trust enough, that people refrain, for example, from e-commerce under the mistaken belief that their financial transactions are not secure. How can we know if the trust we choose to give or withhold is warranted? Can we trust machines or other technological systems? How can those of us who create and maintain the technological infrastructure help establish a climate of trust? Addressing such questions, we provide a conceptual framework for understanding trust, then offer 10 characteristics of online interaction that can help engineer trust online and distinguish between trust in e-commerce activities and trust in online interpersonal interactions.read more
Citations
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Journal ArticleDOI
The development of initial trust in an online company by new customers
TL;DR: A model to explain how new customers of a web-based company develop initial trust in the company after their first visit indicates that perceived company reputation and willingness to customize products and services can significantly affect initial trust.
Journal ArticleDOI
An overview of online trust: Concepts, elements, and implications
Ye Diana Wang,Henry H. Emurian +1 more
TL;DR: An overview of the nature and concepts of trust from multi-disciplinary perspectives is provided, and a framework of trust-inducing interface design features articulated from the existing literature is presented.
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Personalization versus Privacy: An Empirical Examination of the Online Consumer's Dilemma
TL;DR: In this paper, the authors developed a parsimonious model to predict consumers' usage of online personalization as a result of the tradeoff between their value for personalization and concern for privacy.
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A survey of trust in computer science and the Semantic Web
Donovan Artz,Yolanda Gil +1 more
TL;DR: This paper gives an overview of existing trust research in computer science and the Semantic Web.
Journal ArticleDOI
Factors affecting engineers' acceptance of asynchronous e-learning systems in high-tech companies
TL;DR: Based on a sample of 140 engineers taken from six international companies, the results strongly support the extended TAM in predicting engineers' intention to use e-learning and address a pragmatic technology management issue.
References
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Journal ArticleDOI
Trust and Antitrust
TL;DR: Bok's claim that not all the things that thrive when there is trust between people, and which matter, are things that should be encouraged to thrive as mentioned in this paper is also true.
Book
Human values and the design of computer technology
TL;DR: This chapter discusses human agency and responsible computing, which has implications for computer system design in the United States and discusses value-Sensitive design.
Journal ArticleDOI
Accountability in a computerized society
TL;DR: It is argued that assumptions about computing and features of situations in which computers are produced create barriers to accountability, and ideas on how to reverse this trend are concluded.
Journal ArticleDOI
The Meaning of Anonymity in an Information Age
TL;DR: C'est ce that se propose d'approfondir, sous forme of reflexion personnelle, l'auteur de cet article.
Journal Article
Children's conceptions of trust in the context of social expectations.
Peter H. Kahn,Elliot Turiel +1 more
TL;DR: In this paper, children's conceptions of trust were examined within the context of social ex pectations, including deception, emotional support, and conventional dress, and the effects of the violations on friendships were also made.