Showing papers on "Organizational culture published in 2004"

Innovation, organizational capabilities, and the born-global firm

Abstract: We investigate born-global firms as early adopters of internationalization – that is, companies that expand into foreign markets and exhibit international business prowess and superior performance, from or near their founding. Our explication highlights the critical role of innovative culture, as well as knowledge and capabilities, in this unique breed of international, entrepreneurial firm. Case studies are analyzed to better understand the early internationalization phenomenon and reveal key orientations and strategies that engender international success among these innovative firms. Case findings are then validated in a survey-based study. Despite the scarce resources typical of young firms, our findings reveal that born-global firms leverage a distinctive mix of orientations and strategies that allow them to succeed in diverse international markets. Findings have important implications for the internationalization of contemporary firms.

Organisational culture and leadership

Abstract: The article presents a review of the book “Organizational Culture and Leadership,” by Edgar H. Schein.

Entrepreneurship in Family vs. Non‐Family Firms: A Resource‐Based Analysis of the Effect of Organizational Culture

Abstract: Organizational culture is an important strategic resource that family firms can use to gain a competitive advantage. Drawing upon the resource-based view (RBV) of the firm, this study examines the association between four dimensions of organizational culture in family vs. non-family businesses and entrepreneurship. Using data from 536 U.S. manufacturing companies, the results show a nonlinear association between the cultural dimension of individualism and entrepreneurship. Further, there are positive linear relationships between entrepreneurship and an external orientation, an organizational cultural orientation toward decentralization, and a long- versus short-term orientation. With the exception of an external orientation, each of these dimensions is significantly more influential upon entrepreneurship in family firms when compared with non-family firms.

Measuring the Strategic Readiness of Intangible Assets

Abstract: Measuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting. Executives know that these intangibles, being hard to imitate, are powerful sources of sustainable competitive advantage. If managers could measure them, they could manage the company's competitive position more easily and accurately. In one sense, the challenge is impossible. Intangible assets are unlike financial and physical resources in that their value depends on how well they serve the organizations that own them. But while this prevents an independent valuation of intangible assets, it also points to an altogether different approach for assessing their worth. In this article, the creators of the Balanced Scorecard draw on its tools and framework--in particular, a tool called the strategy map--to present a step-by-step way to determine "strategic readiness," which refers to the alignment of an organization's human, information, and organization capital with its strategy. In the method the authors describe, the firm identifies the processes most critical to creating and delivering its value proposition and determines the human, information, and organization capital the processes require. Some managers shy away from measuring intangible assets because they seem so subjective. But by using the systematic approaches set out in this article, companies can now measure what they want, rather than wanting only what they can currently measure.

The effect of organisational culture and leadership style on job satisfaction and organisational commitment: A cross‐national comparison

Abstract: This study examined the effects of organisational culture and leadership styles on job satisfaction and organisational commitment in samples of Hong Kong and Australian managers. Statistically significant differences between the two samples were found for measures of innovative and supportive organizational cultures, job satisfaction and organizational commitment, with the Australian sample having higher mean scores on all these variables. However, differences between the two samples for job satisfaction and commitment were removed after statistically controlling for organizational culture, leadership and respondents' demographic characteristics. For the combined samples, innovative and supportive cultures, and a consideration leadership style, had positive effects on both job satisfaction and commitment, with the effects of an innovative culture on satisfaction and commitment, and the effect of a consideration leadership style on commitment, being stronger in the Australian sample. Also, an “initiating Structure” leadership style had a negative effect on job satisfaction for the combined sample. Participants' level of education was found to have a slight negative effect on satisfaction, and a slight positive effect on commitment. National culture was found to moderate the effect of respondents' age on satisfaction, with the effect being more positive amongst Hong Kong managers.

The importance of nongovernmental organizations (NGOs) in global governance and value creation: an international business research agenda

Abstract: The emergence of organized civil society and of nongovernmental organizations (NGOs) as organizational manifestations of broader social movements has dramatically altered the global political–economic landscape. The increasing global reach of NGOs challenges established international business (IB) research, and highlights opportunities for broadening and adapting extant paradigms in the field. In this article, we introduce the concept of NGOs and contrast them with their private-sector (firm) and public-sector (government) counterparts within the context of IB. We discuss factors giving rise to NGOs as important organizational entities that participate in global value creation and governance, and identify limits to their efficacy and viability. We identify important questions raised by incorporating NGOs into our conceptualization of global context, and we challenge three basic tenets of IB theory: the definition and dynamics of an institutional field, the relevance/centrality of a firm–government (i.e., two-sector) bargaining model, and the pre-eminence of the firm as the global organization of interest within the field. We conclude by offering suggested research directions that should serve as catalysts for this new and potentially rich area of future IB research.

An empirical investigation of the process of knowledge transfer in international strategic alliances

Abstract: This research proposes and tests a basic model of organizational learning that captures the process of knowledge transfer in international strategic alliances. Based on a cross-sectional sample of 147 multinationals and a structural equation methodology, this study empirically investigates the simultaneous effects of learning intent, learning capacity (LC), knowledge ambiguity, and its two key antecedents – tacitness and partner protectiveness – on technological knowledge transfer. In the interest of expanding our understanding of the organizational mechanisms that both hinder and facilitate learning, the concept of LC is refined into three distinct components: resource-, incentive-, and cognitive-based LC. Further, the strength of the relationships between these theoretical constructs and knowledge transfer is examined in light of the possible moderating effects of organizational culture, firm size, and the form and competitive regime of the alliance. Consistently, learning intent (as a driver) and knowledge ambiguity (as an impediment) emerge as the most significant determinants of knowledge transfer. Moreover, the effects of partner protectiveness and LC on the learning outcome are moderated by the firm's own culture towards learning, the size of the firm, the structural form of the alliance, and the fact that partners may or may not be competitors.

A Dynamic, Multi‐Level Model of Culture: From the Micro Level of the Individual to the Macro Level of a Global Culture

Abstract: This paper proposes a multi-level model of culture, consisting of structural and dynamic characteristics that explain the interplay between various levels of culture. The paper begins with a summary of existing models of culture and continues with the proposed multi-level model of culture. The structural dimension represents the nested structure of culture from the most macro level of a global culture, through national, organisational and team cultures, and down to the representation of culture at the individual level. The dynamic nature of culture conveys the top-down–bottom-up processes where one cultural level affects changes in other levels of culture. Specifically, the model proposes that globalisation, as the macro level of culture, affects, through top-down processes, behavioral changes of members in various cultures.

Transformational and Servant Leadership: Content and Contextual Comparisons:

Abstract: The purpose of the study is to examine conceptual similarities of transformational and servant leadership theories and analyze the contribution both theories make to the understanding of leadership...

The impact of organizational culture and person‐organization fit on organizational commitment and job satisfaction in Taiwan

Abstract: The related concepts of organizational culture and person‐organization (P‐O) fit or congruence between the person and organization are important to organizational success. The psychological contract, which is both perceptual and individual, forms the basis of the P‐O fit. However, there has been little attention paid to the interaction of fit and organizational culture with such concepts as job satisfaction and organizational commitment and the application of this concept in non‐western cultures. The results of this study, conducted in Taiwan, indicate that P‐O fit is a key element in both the level of job satisfaction that employees experience and also in their level of organizational commitment whether measured by an instrument or turnover rates. An organization is not a passive or stable institution and it evolves and grows within an organizational culture. While P‐O fit may be linked to organizational culture, the impact of specific types of organizational culture was also assessed. Involvement in an organization that had a bureaucratic organizational culture resulted in the lowest levels of job satisfaction and organizational commitment. An innovative culture was next highest and a supportive culture had the highest level of employee job satisfaction and organizational commitment. These findings indicate that organizational culture plays an important role in the level of job satisfaction and commitment in an organization. In terms of the impact of the P‐O fit on job satisfaction and organizational commitment in Taiwan, the results indicate that the degree of fit plays an important role in all of the types of organizational culture studied. The better the fit the higher the levels of these two variables. The results indicate that the P‐O fit is an important variable within the organizations in non‐western cultures.

Managing knowledge: the link between culture and organizational learning

Abstract: Aims to analyze how the organizational culture impacts knowledge management, organizational learning and ultimately the performance of the firm. The degree to which collaborative culture influences organizational learning and performance is investigated for 195 Spanish firms. The technique used was structural equation modeling (SEM). The results show, first of all, that collaborative culture encourages the development of organizational learning, which at the same time, has a significant effect on business performance. And, second, it is highlighted that collaborative culture does not constitute in itself a source of competitive advantages. Collaborative culture must modify, through learning, the organization’s guidelines and attitudes in order to improve competitive performance. Perhaps the most significant limitation of the study is associated with the use of cross‐sectional data. While we presented and tested models in which we assumed a causal flow from collaborative culture to organizational learning to organizational performance, there is the possibility that these relationships may occur in reverse order. In future researches it would be interesting to analyze the influence that other variables, such organizational structure, leadership and corporate strategy have on learning. The establishment of a knowledge strategy can be determined by a global approach, which affects all fields in organization. For knowledge management initiatives to be truly effective must take into account the social contexts in which learning take place. Culture need to be re‐examined in light of its role in managing the overall organizational learning infrastructure. This study provides empirical evidence for the hypothesis that collaborative culture influences organizational learning which in turn influences business performance. The current study provides some understanding of the manner in which collaborative culture influence organizational outcomes.

Building an Inclusive Diversity Culture: Principles, Processes and Practice

Abstract: In management theory and business practice, the dealing with diversity, especially a diverse workforce, has played a prominent role in recent years. In a globalizing economy companies recognized potential benefits of a multicultural workforce and tried to create more inclusive work environments. However, “many organizations have been disappointed with the results they have achieved in their efforts to meet the diversity challenge” [Cox: 2001, Creating the Multicultural Organization (Jossey-Bass, San Francisco)]. We see the reason for this in the fact that while much attention has been paid to the strategic dimension of diversity policies, systems, and processes, much less thought has been given to the normative dimension, the norms and values involved. Given the fact that diversity is essentially about cultural norms and values, appropriate reflection work becomes a fundamental task to create a truly inclusive work environment where people from diverse backgrounds feel respected and recognized. Therefore, we focus in this article on the challenge of building an inclusive diversity culture showing that such a “culture of inclusion” has to be built on solid moral grounds. We present a conceptual framework of inclusion based on a moral theory of recognition and introduce the founding principles of reciprocal understanding, standpoint plurality and mutual enabling, trust and integrity. After revealing barriers that hinder a culture of inclusion from emerging we shed light on the process of developing such a culture which involves four essential transformational stages: The first phase focuses on raising awareness, building understanding and encouraging reflection. The second phase deals with the development of a vision of inclusion as an important step to define the change direction. In a third phase key management concepts and principles should be re-thought. This leads to the fourth, action-oriented phase, that focuses on an integrated Human Relations Management (HRM)1 system that helps implement change by doing both, translating the founding principles via competencies into observable and measurable behavior and fostering the development, reinforcement and recognition of inclusive behavior.

Cages in tandem: Management control, social identity, and identification in a knowledge-intensive firm

Abstract: Developments in organization studies downplay the role of bureaucracy in favour of more flexible arrangements and forms of organizational control, including socio-ideological control. Corporate culture and regulated social identities are assumed to provide means for the integration and orchestration of work. Knowledge-intensive firms, which typically draw heavily upon socio-ideological modes of control, are often singled out as organizational forms that use social identity and the corporatization of the self as a mode for managerial control. In this article we explore and discuss social identity and identification in a large IT/management consultancy firm with a strong presence of socio-ideological or normative control, but also with strong bureaucratic features. Structural forms of control-formal HRM procedures and performance pressures are considered in relation to socio-ideological control. We identify organizational and individual consequences of identification in a context of social, structural, and cultural 'closures' and contradictions, including the tendency to create an 'iron cage of subjectivity'. (Less)

Teachers' Expectations and Sense of Responsibility for Student Learning: The Importance of Race, Class, and Organizational Habitus

Abstract: This article examines how the concentration of low-income African American students in urban elementary schools is deeply coupled with a leveling of teachers' expectations of students and a reduction in their sense of responsibility for student learning. We argue that this process is rooted in school-based organizational habitus through which expectations of students become embedded in schools. We show that this process can be mediated if school leaders engage in practices designed to increase teachers' sense of responsibility for student learning. [organizational habitus, race, class, teacher expectations]

In search of sustained competitive advantage: the impact of organizational culture, competitive strategy and human resource management practices on firm performance

Abstract: We develop and test a dynamic model of co-specialized resources for competitive advantage. Using matched data from senior executives and human resource managers, we test the direct and interactive effects of high-performance human resource (HPHR) practices and organizational culture on firm performance. Although the HPHR practices were not an important influence on performance, our findings indicate that organizational culture can be a valuable resource for companies.

Influence of participation in strategic change: resistance, organizational commitment and change goal achievement

Abstract: Participation in strategic change processes is frequently assumed to have a number of positive consequences for decision quality, affective responses to change and success of strategic change implementation. To date little research has successfully established the validity of these claims. The fact that results from research into the effects of participation in other contexts are inconclusive is adding to the ambiguity concerning participation's efficacy in a strategic change context. This article uses data from a major strategic reorientation of a national telecommunications firm in order to assess the outcomes of participation in strategic change. Findings indicate a strong positive relationship between participation and goal achievement and organizational commitment, and a strong negative relationship with resistance. The results also suggest that the effects of participation are moderated by the changes' compatibility with organizational culture and the personal goals of change recipients.

Corporate culture and organizational performance

Abstract: While many culture researchers have devoted numerous articles to the nature and definitions of culture, relatively fewer articles have contributed towards culture and performance research. The purpose of this study is to investigate the possible relationships between corporate culture and organizational performance among Singaporean companies. The objectives of this study are twofold: first, it aims to investigate the validity of the culture construct. Can culture construct be operationalized along distinct, repeatable dimensions? Second, it attempts to assess how culture affects organizational performance. The organizational culture profile was used as the primary research instrument. Culture was found to impact a variety of organizational processes and performance. While more research remains to be done in this area, this study has demonstrated the power of culture in influencing organizational performance.

High performance work systems, organisational culture and firm effectiveness

Abstract: The HRM literature emphasises the importance of people in enhancing firm performance or even creating competitive advantage. This study provides further evidence on the link between so-called high performance work systems and firm performance and relates these to organisational culture. In total 175 organisations from different sectors in the Netherlands participated. Senior HR managers were questioned on HRM practices and chief executives on organisational culture. Three different groups of personnel are distinguished in the measures: core employees, managers and specialist professional staff. One high performance work system could be distinguished, consisting of a combination of practices with an emphasis on employee development, strict selection and providing an overarching goal or direction. Results of regression analyses controlling for sector, firm size and age show a significant impact of this system on several performance outcomes (perceived economic outcomes, beyond contract and absenteeism), as well as positive relationships with three organisational culture orientations. Practices that are not part of this combination also show some positive (but limited) links with culture and outcomes.

Testing How Management Matters in an Era of Government by Performance Management

Abstract: Public administration finds itself in an era of government by performance management, which is reflected in the widespread assumption that management is a key determinant of performance, and that it is reasonable to expect managers to measurably improve organizational effectiveness. This article joins a growing literature in seeking to conceptualize and empirically test how external environmental influences and internal management factors combine to create performance, relying on data from the 2002–2003 National Administrative Studies Project (NASP-II) survey of state government health and human services officials. We categorize managerial efforts to facilitate organizational performance as determined either through their interactions with the organizational environment, or through employing workable levers to change internal organizational culture, structure, and technology. Among the external environmental variables we find that the support of elected officials and the influence of the public and media have a positive impact on effectiveness. Among internal management choices, the ability to create a developmental organizational culture, establish a focus on results through goal clarity, and decentralize decision-making authority are all positively associated with organizational effectiveness. AN ERA OF GOVERNMENT BY PERFORMANCE MANAGEMENT Frederick Mosher’s Democracy and the Public Service (1982) characterizes the history of public administration in the United States as falling into different eras. He portrays the twentieth century as dominated by two phases: government by the efficient (1906–1937), This is a revised version of a paper originally presented at the National Public Management Research Conference, October 9–11, 2003, at Georgetown University. The authors would like to thank Pamela Herd, Patrick Wolf, and three anonymous reviewers for insightful suggestions on revising the article. Data analyzed in this article were collected under the auspices of the National Administrative Studies Project (NASP-II), a project supported in part by the Forum for Policy Research and Public Service at Rutgers University and under a grant from the Robert Wood Johnson Foundation to the Center for State Health Policy, also at Rutgers University. Naturally, this support does not necessarily imply an endorsement of analyses and opinions in the article. Address correspondence to Donald P. Moynihan at dmoynihan@bushschool.tamu.edu. doi:10.1093/jopart/mui016 Advance Access publication on December 16, 2004 Journal of Public Administration Research and Theory, Vol. 15, no. 3 a 2005 Journal of Public Administration Research and Theory, Inc.; all rights reserved. JPART 15:421–439

Transformational Leadership, Organizational Culture, and Innovativeness in Nonprofit Organizations

Abstract: This is an exploratory study of leadership, organizational culture, and organizational innovativeness in a sample of nonprofit human service organizations: Associations of Retarded Citizens. Although leadership has been held out as one of the most important predictors of innovation, this study found it was not correlated with organizational innovativeness. Examination of the relationships between leadership and cultural variables provided some alternative explanations for this finding. Positive relationships among transformational leadership, organizational values, and cultural consensus (degree of agreement among employees on those values) indicate that leadership practices employed in this sample created strong cultural consensus around values that may inhibit innovation. These findings suggest that examining the link between leadership and organizational culture is important for understanding how leadership and innovation are related. This article sets out practical implications, based on the results of the study, that may help nonprofit managers create workplaces supportive of innovation.

Spiritual Capital: Wealth We Can Live By

Abstract: 1. The Monster That Consumes Itself 2. Spiritual Capital 3. The Motivations That Drive Us 4. The Individual Motivations 5. SQ: Spiritual Intelligence 6. The Twelve Principles of Transformation 7. Individual SQ processes 8. How Shift Happens 9. Shifting Corporate Culture 10. A New Knights Templar? 11. Is It Still Capitalism?

A model of cultural differences and international alliance performance

Abstract: We propose a model of cultural differences and international alliance performance to explain the ambiguous findings regarding the influence of national culture differences on alliance performance. Building on research on national, organizational, and professional cultures, we argue that the closer the domain of a social group is to the value-creating activities of an alliance, the more disruptive cultural differences between the partners’ members of that social group will be. Organizational culture differences will tend to be more disruptive than national culture differences, and differences in the professional culture most relevant to alliance value creation typically will be the most disruptive. Implications for research and managerial practice are discussed, and the model's relevance for international R&D alliances is highlighted.

Organizing knowledge processes in the multinational corporation: an introduction

Abstract: This Introduction discusses the contrast between, on the one hand, the current popularity of addressing MNC organization in knowledge terms and, on the other, the lack of adequate understanding of many of the causal mechanisms and contextual factors in relations between knowledge processes and organizational factors. A number of the relevant research challenges are identified, and it is clarified how the five articles in this Focused Issue addresses some of these.

Culture in Family-Owned Enterprises: Recognizing and Leveraging Unique Strengths

Abstract: Through years of consulting experience and culture research, a fuller picture of family firms began to emerge. It became increasingly clear that family business sustainability and accomplishment were rooted in something deeper, something beyond superficial explanation. Belief in the innate value and uniqueness of family business culture drove collaboration on this project between the disciplines of family business and organizational behavior. The goal was to critically examine family business culture and performance relative to nonfamily firms. The Denison Organizational Culture Survey, a cultural assessment tool that has linked corporate culture to financial performance, was administered to a sample of 20 family businesses and 389 nonfamily businesses, allowing us to compare their cultures. The results showed that the corporate cultures of family enterprises were more positive than the culture of firms without a family affiliation. Family enterprises scored higher on all 12 dimensions of the assessment tool. Despite the small sample, several of these differences were statistically significant. This suggests that family firms perform better because of who they are. In addition, recent research that shows they also perform better because of what they do strategically. Their histories and shared identities provide a connectedness to time-tested core values and standards of behavior that lead to bottom-line success.

Organizational Learning The ‘Third Way’

Abstract: This paper develops a ‘third way’ of organizational learning (OL) encompassing two metaphors for learning: acquisition and participation. These two metaphors can be found in the learning theories o...

The influence of organizational culture on attitudes toward organizational change

Abstract: This study investigates the influence of organizational culture on attitudes toward organizational change in Malaysia. Based on the work of Goffee and Jones and Dunham et al., a structured questionnaire was developed and self‐administered to 258 companies listed in the Federation of Malaysian Manufacturing directory. The results showed that there is an association between organizational culture and the affective, cognitive, and behavioral tendency of attitudes toward organizational change. The findings also showed that different types of organizational culture have different levels of acceptance of attitudes toward organizational change. This means that certain type of organizational culture could facilitate the acceptability of change, while other types of culture could not accept it. The implications of this research are also discussed.