Showing papers on "Organizational commitment published in 2004"

Review: information technology and organizational performance: an integrative model of it business value

Abstract: Despite the importance to researchers, managers, and policy makers of how information technology (IT) contributes to organizational performance, there is uncertainty and debate about what we know and don't know. A review of the literature reveals that studies examining the association between information technology and organizational performance are divergent in how they conceptualize key constructs and their interrelationships. We develop a model of IT business value based on the resource-based view of the firm that integrates the various strands of research into a single framework. We apply the integrative model to synthesize what is known about IT business value and guide future research by developing propositions and suggesting a research agenda. A principal finding is that IT is valuable, but the extent and dimensions are dependent upon internal and external factors, including complementary organizational resources of the firm and its trading partners, as well as the competitive and macro environment. Our analysis provides a blueprint to guide future research and facilitate knowledge accumulation and creation concerning the organizational performance impacts of information technology.

The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work

Abstract: Building on Kahn’ s (1990) ethnographic work, a e eld study in a U.S. Midwestern insurance company explored the determinants and mediating effects of three psychological conditions ‐ meaningfulness, safety and availability ‐ on employees’ engagement in their work. Results from the revised theoretical framework revealed that all three psychological conditions exhibited signie cant positive relations with engagement. Meaningfulness displayed the strongest relation. Job enrichment and work role e t were positively linked to psychological meaningfulness. Rewarding co-worker and supportive supervisor relations were positively associated with psychological safety, whereas adherence to co-worker norms and self-consciousness were negatively associated. Psychological availability was positively related to resources available and negatively related to participation in outside activities. Finally, the relations of job enrichment and work role e t with engagement were both fully mediated by the psychological condition of meaningfulness. The association between adherence to co-worker norms and engagement was partially mediated by psychological safety. Theoretical and practical implications related to psychological engagement at work are discussed. To explore the challenge to the human soul in organizations is to build a bridge between the world of the personal, subjective, and even unconscious elements of individual experience and the world of organizations that demand rationality, efficiency, and personal sacrifice . . . we must be willing to shift our viewpoint back and forth between what organizations want of people and what constitutes human complexity: the contradictory nature of human needs, desires, and experience. (Briskin, 1998, p. xii.) This quote from Briskin (1998), an organizational consultant, reflects the challenges that managers and researchers of organizations face as they seek to understand and

Identity ambiguity and change in the wake of a corporate spin-off

Abstract: We report on the findings of an inductive, interpretive case study of organizational identity change in the spin-off of a Fortune 100 company's top-performing organizational unit into an independen...

Organizational citizenship behavior: its nature and antecedents

Abstract: Theory and research on Organizational Citizenship Behaviors (OCB) has presumed OCB as a set of desirable behaviors that contributes to the organizational effectiveness. So far OCB has been connoted as one of the antecedents of organizational performance. However, the antecedents of OCB are not thoroughly investigated. This study explores various existing definitions of OCB and then examines the dimensions of OCB. Based on the discussion on the dimensions of OCB, a number of antecedents were identified. When the antecedents are known, managers would be able to promote OCB among their employees for better performance.

Transformational leadership and organizational commitment: mediating role of psychological empowerment and moderating role of structural distance

Abstract: Summary Using a sample of 520 staff nurses employed by a large public hospital in Singapore, we examined whether psychological empowerment mediated the effects of transformational leadership on followers’ organizational commitment. We also examined how structural distance (direct and indirect leadership) between leaders and followers moderated the relationship between transformational leadership and organizational commitment. Results from HLM analyses showed that psychological empowerment mediated the relationship between transformational leadership and organizational commitment. Similarly, structural distance between the leader and follower moderated the relationship between transformational leadership and organizational commitment. Implications for research and practice of our findings are discussed. Copyright # 2004 John Wiley & Sons, Ltd.

Employee commitment and motivation: a conceptual analysis and integrative model.

Abstract: Theorists and researchers interested in employee commitment and motivation have not made optimal use of each other's work. Commitment researchers seldom address the motivational processes through which commitment affects behavior, and motivation researchers have not recognized important distinctions in the forms, foci, and bases of commitment. To encourage greater cross-fertilization, the authors present an integrative framework in which commitment is presented as one of several energizing forces for motivated behavior. E. A. Locke's (1997) model of the work motivation process and J. P. Meyer and L. Herscovitch's (2001) model of workplace commitments serve as the foundation for the development of this new framework. To facilitate the merger, a new concept, goal regulation, is derived from self-determination theory (E. L. Deci & R. M. Ryan, 1985) and regulatory focus theory (E. I. Higgins, 1997). By including goal regulation, it is acknowledged that motivated behavior can be accompanied by different mindsets that have particularly important implications for the explanation and prediction of discretionary work behavior.

Knowledge sharing in context: The influence of organizational commitment, communication climate and CMC use on knowledge sharing

Abstract: Determining which factors promote or impede the sharing of knowledge within groups and organizations constitutes an important area of research. This paper focuses on three such influences: “organizational commitment,” “organizational communication,” and the use of a specific instrument of communication – computer‐mediated communication (CMC). Two processes of knowledge sharing are distinguished: donating and collecting. A number of hypotheses are presented concerning the influence of commitment, climate and CMC on these processes. These hypotheses were tested in six case studies. The results suggest that commitment to the organization positively influences knowledge donating, and is in turn positively influenced by CMC use. Communication climate is found to be a key variable: a constructive communication climate was found to positively influence knowledge donating, knowledge collecting and affective commitment. Finally, a relationship was found that was not hypothesized: knowledge collecting influences knowledge donating in a positive sense – the more knowledge a person collects, the more he or she is willing to also donate knowledge to others. Based on these results, a number of theoretical and practical implications are discussed, and suggestions for further research are presented.

Psychological ownership and feelings of possession: three field studies predicting employee attitudes and organizational citizenship behavior

Abstract: Summary An increasing number of scholars and practitioners have emphasized the importance of ‘feelings of ownership’ for the organization (even when employees are not legal owners). In this exploratory study, we examine the relationships of psychological ownership with work attitudes and work behaviors. We start by developing hypotheses based on the psychology of possession and psychological ownership literatures. We then test these hypotheses with data from three field samples, using responses from over 800 employees, as well as manager and peer observations of employee behavior. Results demonstrate positive links between psychological ownership for the organization and employee attitudes (organizational commitment, job satisfaction, organization-based self-esteem), and work behavior (performance and organizational citizenship). More important, psychological ownership increased explained variance in organization-based self-esteem and organizational citizenship behavior (both peer and supervisor observations of citizenship), over and above the effects of job satisfaction and organizational commitment. Contrary to prior theoretical work on psychological ownership, results, however, fail to show an incremental value of psychological ownership in predicting employee performance. Copyright # 2004 John Wiley & Sons, Ltd.

The effect of organisational culture and leadership style on job satisfaction and organisational commitment: A cross‐national comparison

Abstract: This study examined the effects of organisational culture and leadership styles on job satisfaction and organisational commitment in samples of Hong Kong and Australian managers. Statistically significant differences between the two samples were found for measures of innovative and supportive organizational cultures, job satisfaction and organizational commitment, with the Australian sample having higher mean scores on all these variables. However, differences between the two samples for job satisfaction and commitment were removed after statistically controlling for organizational culture, leadership and respondents' demographic characteristics. For the combined samples, innovative and supportive cultures, and a consideration leadership style, had positive effects on both job satisfaction and commitment, with the effects of an innovative culture on satisfaction and commitment, and the effect of a consideration leadership style on commitment, being stronger in the Australian sample. Also, an “initiating Structure” leadership style had a negative effect on job satisfaction for the combined sample. Participants' level of education was found to have a slight negative effect on satisfaction, and a slight positive effect on commitment. National culture was found to moderate the effect of respondents' age on satisfaction, with the effect being more positive amongst Hong Kong managers.

The effects of organizational learning culture and job satisfaction on motivation to transfer learning and turnover intention

Abstract: Although organizational learning theory and practice have been clarified by practitioners and scholars over the past several years, there is much to be explored regarding interactions between organizational learning culture and employee learning and performance outcomes. This study examined the relationship of organizational learning culture, job satisfaction, and organizational outcome variables with a sample of information technology (IT) employees in the United States. It found that learning organizational culture is associated with IT employee job satisfaction and motivation to transfer learning. Turnover intention was found to be negatively influenced by organizational learning culture and job satisfaction. Suggestions for future study of learning organizational culture in association with job satisfaction and performance-related outcomes are discussed. With the current expansion of the global economy and the fast-changing evolution of technology and innovation, organizations are facing an ongoing need for employee learning and development. As knowledge increasingly becomes a key factor for productivity, it has also become a currency for competitive success. Understanding factors that contribute to organizational learning and the transfer of knowledge to the workplace environment are essential to

The Effects of Job Embeddedness on Organizational Citizenship, Job Performance, Volitional Absences, and Voluntary Turnover

Abstract: This study extends theory and research on job embeddedness, which was disaggregated into its two major subdimensions, on-the-job and off-the-job embeddedness. As hypothesized, regression analyses r...

Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors

Abstract: Implementation of the marketing concept in service firms is accomplished through individual service employees and their interactions with customers. Although prior research has established a link between service-worker customer orientation and performance outcomes, little research has addressed other potentially important outcomes of customer orientation. Drawing from the literature on person‐situation interaction and fit theory, the authors develop and test a model that explains how service-worker customer orientation affects several important job responses, including perceived job fit, job satisfaction, commitment to the firm, and organizational citizenship behaviors. Across three field studies in two distinct services industries, the results indicate that the positive influence of customer orientation on certain job responses is stronger for service workers who spend more time in direct contact with customers than for workers who spend less time with customers. The authors discuss the implications of the results for services marketing managers and researchers.

The Relationship between Perceptions of Corporate Citizenship and Organizational Commitment

Abstract: The results of a survey of business professionals verified a relationship between perceptions of corporate citizenship and organizational commitment. More important, the results demonstrated that the relationship between corporate citizenship and organizational commitment was stronger among employees who believe highly in the importance of the social responsibility of businesses. The results also indicated that the ethical measure of corporate citizenship was a stronger predictor of organization commitment than the economic, legal, and discretionary measures. Last, the results revealed that the discretionary measure was more strongly associated with organizational commitment among female employees.

Innovating mindfully with information technology

Abstract: Although organizational innovation with information technology is often carefully considered, bandwagon phenomena indicate that much innovative behavior may nevertheless be of the "me too" variety. In this essay, we explore such differences in innovative behavior. Adopting a perspective that is both institutional and cognitive, we introduce the notion of mindful innovation with IT. A mindful firm attends to an IT innovation with reasoning grounded in its own organizational facts and specifics. We contrast this with mindless innovation, where a firm's actions betray an absence of such attention and grounding. We develop these concepts by drawing on the recent appearance of the idea of mindfulness in the organizational literature, and adapting it for application to IT innovation. We then bring mindfulness and mindlessness together in a larger theoretical synthesis in which these apparent opposites are seen to interact in ways that help to shape the overall landscape of opportunity for organizational innovation with IT. We conclude by suggesting several promising new research directions.

The relationships between intangible organizational elements and organizational performance

Abstract: Despite the growing awareness of the importance of researching core strategic resources and activities, the work that has been done to date has largely taken the form of anecdotal reports and case study analysis. We have yet to see large-sample studies demonstrating how organizational elements, independently, complementarily and interactively, may or may not enhance the organization's performance. Moreover, little attention has been given to researching this topic in public sector organizations. The present study aims to bridge this gap by examining the impact of a set of independent intangible organizational elements and the interactions among them on a set of objective organizational performance measures in a sample of local government authorities in Israel. The results of a multivariate analysis indicate that organizational performance (measured by self-income ratio, collecting efficiency ratio, employment rate, and municipal development) can be well explained by six intangible organizational elements (managerial capabilities, human capital, internal auditing, labor relations, organizational culture, and perceived organizational reputation) and the interactions among them, which need to be taken into account in any cost effective development. Copyright © 2004 John Wiley & Sons, Ltd.

Exploring the Relationships between Organizational Virtuousness and Performance

Abstract: The importance of virtuousness in organizations has recently been acknowledged in the organizational sciences, but research remains scarce. This article defines virtuousness and connects it to scholarly literature in organizational science. An empirical study is described in which the relationships between virtuousness and performance in 18 organizations are empirically examined. Significant relationships between virtuousness and both perceived and objective measures of organizational performance were found. The findings are explained in terms of the two major functions played by virtuousness in organizations: an amplifying function that creates self-reinforcing positive spirals, and a buffering function that strengthens and protects organizations from traumas such as downsizing.

Technochange management: using IT to drive organizational change

Abstract: Using IT in ways that can trigger major organizational changes creates high-risk, potentially high-re ward, situations that I call technochange (for technology-driven organizational change). Technochange differs from typical IT projects and from typical organizational change programs and therefore requires a different approach. One major risk in technochange—that people will not use information technology and related work practices—is not thoroughly addressed by the discipline of IT project management, which focuses on project cost, project schedule, and solution functionality. Organizational change management approaches are also generally not effective on their own, because they take as a given the IT “solutions” developed by a technical team. Consequently, the potential for the IT “solution” to be misaligned with important organizational characteristics, such as culture or incentives, is great. Merely combining IT project management and organizational change management approaches does not produce the best results, for two reasons. First, the additive approach does not effectively address the many failure-threatening problems that can arise over the lengthy sequential process of the typical technochange lifecycle. Second, the additive approach is not structured to produce the characteristics of a good technochange solution: a complete intervention consisting of IT and complementary organizational changes, an implementable solution with minimal misfits with the existing organization, and an organization primed to appropriate the potential benefits of the technochange solution. With hard work and care, the combined IT project management plus organizational change approach can be made to work. However, an iterative, incremental approach to implementing technochange can be a better strategy in many situations. The essential characteristic of the technochange prototyping approach is that each phase involves both new IT functionality and related organizational changes, such as redesigned business processes, new performance metrics, and training.

Organizational citizenship behaviours in relation to job status, job insecurity, organizational commitment and identification, job satisfaction and work values

Abstract: This study investigated organizational citizenship behaviours (OCBs) in a sample of 154 school teachers from Victoria, Australia, of whom 101 were in permanent employment and 53 on fixed-term contracts. Participants completed measures of OCBs, job insecurity, organizational commitment, organizational identification, job satisfaction and work values relating to influence, variety and skill utilization. Results showed that the contract teachers reported more job insecurity and more OCBs compared to the permanent teachers. OCBs were positively related to perceived job insecurity and negatively related to opportunities to satisfy influence and skillutilization work values for the contract teachers, and positively related to organizational commitment, organizational identification and to opportunities to satisfy variety and skill-utilization work values for the permanent teachers. Results were discussed in relation to the different functions that OCBs were assumed to serve for both groups of teachers and the possibility of conceptualizing OCBs using a motivational analysis that takes account of expectations and goal structures.

Individual-Level Factors and Organizational Performance in Government Organizations

Abstract: In this journal, Rainey and Steinbauer proposed a theory of effective government organizations, and Brewer and Selden conducted an empirical study with data from the 1996 Merit Principles Survey that confirmed most hypothesized relationships in the theoretical model of organizational performance. Following these studies, this study focuses only on the individual-level factors, such as job satisfaction, affective commitment, public service motivation, and organizational citizenship behavior. It empirically tests the effects of these variables on organizational performance in the public sector of Korea. When the survey data of 1,739 public employees in government agencies were analyzed, the hypothesized relationships in the proposed model were confirmed. I discuss the survey results in light of previous studies, especially those of Brewer and Selden. In this journal, Rainey and Steinbauer (1999) proposed a theory of effective government organizations, urging that this theory be tested empirically; Brewer and Selden (2000) conducted an empirical study with data from the 1996 Merit Principles Survey and confirmed most hypothesized relationships in the theoretical model of organizational performance. In those studies, both individual-level and organization-level factors are involved in the theoretical models; thus each level was not fully examined, and some important factors remain to be considered. Brewer and Selden (2000) inspire me to pursue further evidence about whether the individual attitudes and behaviors of public employees may affect government performance. Popovich defined high-performance organizations as "groups of employees who produce desired goods or services at higher quality with the same or fewer resources" (1998, 11). Good public employees may be imagined to have such characteristics as high satisfaction with their jobs, high commitment to the organization, high motivation to serve the public, and strong intentions to work for the organization willingly and devotedly. I assume that public employees with these characteristics will contribute to organizational performance and thus that individual-level factors will positively affect organizational performance. I will discuss the individual-level factors and develop the model that relates I would like to thank the anonymous reviewers for the useful suggestions and comments provided through the review process. Address correspondence to the author at smook@snut.ac.kr. doi:l 0.1 093/jopart/mui013 Advance Access publication on December 16, 2004 Journal of Public Administration Research and Theory, Vol. 15, no. 2 ? 2005 Journal of Public Administration Research and Theory, Inc.; all rights reserved. This content downloaded from 157.55.39.186 on Sun, 09 Oct 2016 04:20:00 UTC All use subject to http://about.jstor.org/terms 246 Journal of Public Administration Research and Theory Figure 1 Theoretical Model of Individual-Level Factors and Organizational Performance

Should I Stay or Should I Go? Explaining Turnover Intentions with Organizational Identification and Job Satisfaction

Abstract: The social identity approach is a powerful theoretical framework for the understanding of individuals' behaviour. The main argument is that individuals think and act on behalf of the group they belong to because this group membership adds to their social identity, which partly determines one's self-esteem. In the organizational world, social identity and self-categorization theories state that a strong organizational identification is associated with low turnover intentions. Because identification is the more general perception of shared fate between employee and organization, we propose that the relationship between identification and turnover will be mediated by job satisfaction as the more specific evaluation of one's task and working conditions. In four samples we found organizational identification feeding into job satisfaction, which in turn predicts turnover intentions.

Should I stay or should I go? Explaining turnover intentions with organizational identification and job satisfaction

Abstract: The social identity approach is a powerful theoretical framework for the understanding of individuals behaviour The main argument is that individuals think and act on behalf of the group they belong to because this group membership adds to their social identity, which partly determines ones self-esteem In the organizational world, social identity and self-categorization theories state that a strong organizational identification is associated with low turnover intentions Because identification is the more general perception of shared fate between employee and organization, we propose that the relationship between identification and turnover will be mediated by job satisfaction as the more specific evaluation of ones task and working conditions In four samples we found organizational identification feeding into job satisfaction, which in turn predicts turnover intentions

Balancing and Rebalancing in the Creation and Evolution of Organizational Control

Abstract: This research examines data collected as part of a 10-year case study of the creation and evolution of organizational control during organizational founding. Past research has taken a cross-sectional approach to examining control use in mature, stable organizations. In contrast, this study examines organizational controls during the founding period and takes a longitudinal perspective on organizational control. By examining how organizational controls are created and evolve through specific phases of the founding period, the research also provides new data and insights about what drives shifts in the use of various types of control. Specifically, this research sheds light on the role of imbalance among formal and informal controls as the key driver of shifts in control configurations, and provides a step toward making organizational control theory more dynamic.

Leveraging diversity to improve business performance: Research findings and recommendations for organizations

Abstract: Research findings from industrial and organizational psychology and other disciplines cast doubt on the simple assertion that a diverse workforce inevitably improves business performance. Instead, research and theory suggest several conditions necessary to manage diversity initiatives successfully and reap organizational benefits. This article reviews empirical research and theory on the relationship between workforce diversity and organizational performance and outlines practical steps HR practitioners can take to manage diversity initiatives successfully and enhance the positive outcomes. © 2004 Wiley Periodicals, Inc.

The impact of organizational culture and person‐organization fit on organizational commitment and job satisfaction in Taiwan

Abstract: The related concepts of organizational culture and person‐organization (P‐O) fit or congruence between the person and organization are important to organizational success. The psychological contract, which is both perceptual and individual, forms the basis of the P‐O fit. However, there has been little attention paid to the interaction of fit and organizational culture with such concepts as job satisfaction and organizational commitment and the application of this concept in non‐western cultures. The results of this study, conducted in Taiwan, indicate that P‐O fit is a key element in both the level of job satisfaction that employees experience and also in their level of organizational commitment whether measured by an instrument or turnover rates. An organization is not a passive or stable institution and it evolves and grows within an organizational culture. While P‐O fit may be linked to organizational culture, the impact of specific types of organizational culture was also assessed. Involvement in an organization that had a bureaucratic organizational culture resulted in the lowest levels of job satisfaction and organizational commitment. An innovative culture was next highest and a supportive culture had the highest level of employee job satisfaction and organizational commitment. These findings indicate that organizational culture plays an important role in the level of job satisfaction and commitment in an organization. In terms of the impact of the P‐O fit on job satisfaction and organizational commitment in Taiwan, the results indicate that the degree of fit plays an important role in all of the types of organizational culture studied. The better the fit the higher the levels of these two variables. The results indicate that the P‐O fit is an important variable within the organizations in non‐western cultures.

Work characteristics and employee health and well-being: Test of a model of healthy work organization.

Abstract: This paper presents an initial test and validation of a model of healthy work organization. A questionnaire based on the proposed model was completed by 1,130 employees of a national retailer. The instrument measured 29 first-order constructs underlying the six higher-order domains of the model. The overall model fit and relationships among the second-order factors were examined using AMOS structural equation-modelling procedures. The structural analyses presented here support the proposed model. An acceptable overall fit was demonstrated, and all second-order, and second- to first-order, relationships were significant. Employees' perceptions of their organization affect their perception of the climate, which impacts the way people relate to their job and see their future in the organization, ultimately impacting their work adjustment, health and well-being. This model has implications for both research and practice.

Remembrance of Things Past? The Dynamics of Organizational Forgetting

Abstract: How organizations create, transfer, and retain knowledge has been the focus of intensive investigation by management researchers. However, one aspect of the dynamics of knowledge--organizational forgetting--has received comparatively little attention. In this paper, we draw on an exploratory, multiple-case study of learning in international strategic alliances to explore how and why organizations forget. Based on our case study, we develop a theory of organizational forgetting, discuss the role of forgetting in the dynamics of organizational knowledge, and present a typology of types of organizational forgetting.

Committed to Share: Commitment and CMC Use as Antecedents of Knowledge Sharing

Abstract: Knowledge sharing is an important process in modern organizations, as successful knowledge sharing can result in shared intellectual capital, an increasingly important resource. In this paper, we study the influence of organizational commitment and the use of computermediated communication (CMC) on knowledge sharing. In knowledge sharing, an important distinction is made between knowledge donating and knowledge collecting. Based on relevant literature, we hypothesize that commitment and CMC use are both positively related to both knowledge donating and knowledge collecting. We also hypothesize that CMC use positively influences commitment. On the basis of two case studies our conclusion is that CMC use is an antecedent of organizational commitment, and that such commitment, in turn, influences the willingness to both donate and collect knowledge. Further analyses lead to the conclusion that it is important to distinguish different processes of knowledge sharing (donating and collecting), different levels of commitment and knowledge sharing (organizational and departmental), and different modes of CMC use in order to get a full grasp of the relationship between commitment, knowledge sharing and CMC use. Copyright # 2004 John Wiley & Sons, Ltd.