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A Social Influence Model of Consumer Participation in Network- and Small-Group-Based Virtual Communities
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In this article, the authors investigate two key group-level determinants of virtual community participation -group norms and social identity -and consider their motivational antecedents and mediators.Abstract:
We investigate two key group-level determinants of virtual community participation - group norms and social identity - and consider their motivational antecedents and mediators. We also introduce a marketing-relevant typology to conceptualize virtual communities, based on the distinction between network-based, and small-group-based virtual communities. Our survey-based study, which was conducted across a broad range of virtual communities, supports the proposed model, and finds further that virtual community type moderates consumers' reasons for participating, as well as the strengths of their impact on group norms and social identity. We conclude with a consideration of managerial and research implications of the findings.read more
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Identification processes in online groups: Identity motives in the virtual realm of MMORPGs
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Book ChapterDOI
The Role of Social Media for Luxury Brands—Motives for Consumer Engagement and Opportunities for Business
TL;DR: In this paper, the authors discuss the potential of social media for luxury brands and show the effect of brand pages on loyalty and what motivates users to participate on brand pages, and show that brand pages can affect loyalty and engagement.
Journal ArticleDOI
Explaining Viral CSR Message Propagation in Social Media: The Role of Normative Influences
TL;DR: Zhang et al. as discussed by the authors found that social media peers' endorsement of a CSR message in terms of number of shares, likes and positive replies contributes to an individual's intention to share it on the social network and thereby participate in message propagation, and this process can be explained by normative influences exerted by the social media community through the activation of injunctive and descriptive norms, as well as social identity motives.
The Marketing Effectiveness of Hotel Facebook Pages: From Perspectives of Customers and Messages.
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New insights from practice: Exploring online channel management strategies and the use of social media as a market research tool
TL;DR: In this article, a typology of online channel management strategies of retail banking services is proposed, based upon a thorough and rigorous data analysis process, and the typology differentiates existing practices into initiators, reformers and consolidators.
References
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
Journal ArticleDOI
Alternative Ways of Assessing Model Fit
Michael W. Browne,Robert Cudeck +1 more
TL;DR: In this paper, two types of error involved in fitting a model are considered, error of approximation and error of fit, where the first involves the fit of the model, and the second involves the model's shape.
Journal ArticleDOI
Comparative fit indexes in structural models
TL;DR: A new coefficient is proposed to summarize the relative reduction in the noncentrality parameters of two nested models and two estimators of the coefficient yield new normed (CFI) and nonnormed (FI) fit indexes.
Journal ArticleDOI
On the evaluation of structural equation models
Richard P. Bagozzi,Youjae Yi +1 more
TL;DR: In this article, structural equation models with latent variables are defined, critiqued, and illustrated, and an overall program for model evaluation is proposed based upon an interpretation of converging and diverging evidence.
Book
Handbook of social psychology
TL;DR: In this paper, Neuberg and Heine discuss the notion of belonging, acceptance, belonging, and belonging in the social world, and discuss the relationship between friendship, membership, status, power, and subordination.
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