Journal ArticleDOI
Consumer variety-seeking among goods and services: An integrative review
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TLDR
In this article, a conceptual, integrating framework for understanding the reasons why consumers seek variety is presented, and the implications of this research for retail and service management are discussed as well as a review of the measurement tools and predictive models of variety seeking that have been proposed in the last decade.About:
This article is published in Journal of Retailing and Consumer Services.The article was published on 1995-07-01. It has received 510 citations till now. The article focuses on the topics: Consumer choice & Goods and services.read more
Citations
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What Moderates the Too-Much-Choice Effect?
TL;DR: The authors investigated the effect of choice set sizes, search behavior, domain-specific expertise, and participants' tendency to maximize on the extent of the too-much-choice effect and found that only choice justification proved to be an effective moderator.
Journal ArticleDOI
Moderating Role of Personal Characteristics in Forming Restaurant Customers' Behavioral Intentions: An Upscale Restaurant Setting
Heesup Han,Kisang Ryu +1 more
TL;DR: In this paper, the authors investigated the relationship among overall service quality (OSQ), customer satisfaction (CS), and behavioral intentions (BI), such as repeat visit intention (RVI) and word-of-mouth intention (WOMI) by considering the moderating role of personal characteristics (gender and age).
Journal ArticleDOI
Experience value: antecedents and consequences
TL;DR: In this paper, a holistic model of tourist experience is presented, which includes the effects of the antecedents and consequences of the perceived value of an on-site trip experience.
Journal ArticleDOI
Freedom from ownership: An exploration of access-based consumption
TL;DR: In this paper, a multi-method approach examines the perceived motivations that impact consumers' willingness to access products through socially networked short-term rentals and reveals four distinct groups of consumers with varying dispositions toward access-based consumption: Fickle Floaters, Premium Keepers, Conscious Materialists and Change Seekers.
Posted Content
Agents to the Rescue
Patricia M. West,Dan Ariely,Steven Bellman,Eric T. Bradlow,Joel Huber,Eric Johnson,Barbara E. Kahn,Barbara E. Kahn,John D. C. Little,David Schkade +9 more
TL;DR: In this paper, an examination of the various roles agents perform is presented as a framework for thinking about the design of electronic agents, and a set of goals are established that include both outcome-based measures, such as improving decision quality, as well as process measures like increasing satisfaction and developing trust.
References
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Journal ArticleDOI
A mathematical theory of communication
TL;DR: This final installment of the paper considers the case where the signals or the messages or both are continuously variable, in contrast with the discrete nature assumed until now.
Book ChapterDOI
Prospect theory: an analysis of decision under risk
Daniel Kahneman,Amos Tversky +1 more
TL;DR: In this paper, the authors present a critique of expected utility theory as a descriptive model of decision making under risk, and develop an alternative model, called prospect theory, in which value is assigned to gains and losses rather than to final assets and in which probabilities are replaced by decision weights.
Journal ArticleDOI
Prospect theory: analysis of decision under risk
Daniel Kahneman,Amos Tversky +1 more