Journal ArticleDOI
Measuring knowledge management performance using a competitive perspective
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TLDR
The results prove the proposed method can act as a measurement tool for the entire KM of an organization and is generic in nature and applicable to benefit an organization.Abstract:
This paper proposes an approach of measuring a technology university's knowledge management (KM) performance from competitive perspective. The approach integrates analytical network process (ANP), which is a theory of multiple criteria decision-making and is good at dealing with tangible and intangible information, with balanced scorecard (BSC) that contains four perspectives, including customer perspective, internal business perspective, innovation and learning perspective, and financial perspective, being adopted as the indicators of KM performance measurement (KMPM). This paper makes three important contributions: (1) it propose a methodology of comparing an organization's knowledge management performance with its major rivals to offer effective information for improving KM, increasing decision-making quality, and obtaining clear effort direction of attaining competitive advantage; (2) it explores the case involving a lot of findings that present the positions of the case organization against it major rivals and imply that the technology university has to reinforce knowledge creation and accumulation to catch up with its competitive rivals; and (3) it is generic in nature and applicable to benefit an organization. The results prove the proposed method can act as a measurement tool for the entire KM of an organization.read more
Citations
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Journal ArticleDOI
Knowledge management and measurement: a critical review
Mohamed Ragab,Amr Arisha +1 more
TL;DR: A literature review and categorised analysis of the rapidly growing number of KM publications is provided to offer a comprehensive reference for new-comers embarking on research in the field with a particular focus on the area of knowledge measurement.
Journal ArticleDOI
The impact of knowledge management on organisational performance
TL;DR: In this paper, the impact of knowledge management practices on performance was empirically tested through structural equation modelling. And the results show that knowledge management constructs (i.e., information technology, organisation and knowledge) positively affect organisational performance.
Journal ArticleDOI
The Role of Knowledge Management in Enhancing Organizational Performance
TL;DR: An understanding of factors that involved in implementing knowledge management concept to enhance organizational performance is provided and an assessment tool that helps organizations to assess their knowledge management capabilities and identify the possible existing gaps in theirknowledge management systems is provided.
Journal ArticleDOI
Exploring the challenges, trends and issues for knowledge sharing: A study on employees in public sector universities
TL;DR: In this article, the challenges to knowledge sharing in the context of public sector universities in developing countries were explored and why knowledge hoarding behaviour is flourishing even when employees are encouraged to share their knowledge in organisations and are rewarded for doing so.
References
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Book
Decision making with dependence and feedback : the analytic network process
TL;DR: The Analytic Network Process is particularly useful to project the future of a group or company considering all the influences and risks: economic, social, political, technological, environmental, and others.
Book
Intangibles: Management, Measurement, and Reporting
TL;DR: The economics of intangibles, the record, and the road ahead are discussed in this paper, where the authors focus on the dark side of the Intangibles in the dark.
Journal ArticleDOI
Decision making for leaders
TL;DR: Decision Making for Leaders is an introduction to Saaty's analytic hierarchy process (AHP) aimed at an audience of leaders in business, industry, and government.
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