Journal ArticleDOI
Measuring knowledge management performance using a competitive perspective
TLDR
The results prove the proposed method can act as a measurement tool for the entire KM of an organization and is generic in nature and applicable to benefit an organization.Abstract:
This paper proposes an approach of measuring a technology university's knowledge management (KM) performance from competitive perspective. The approach integrates analytical network process (ANP), which is a theory of multiple criteria decision-making and is good at dealing with tangible and intangible information, with balanced scorecard (BSC) that contains four perspectives, including customer perspective, internal business perspective, innovation and learning perspective, and financial perspective, being adopted as the indicators of KM performance measurement (KMPM). This paper makes three important contributions: (1) it propose a methodology of comparing an organization's knowledge management performance with its major rivals to offer effective information for improving KM, increasing decision-making quality, and obtaining clear effort direction of attaining competitive advantage; (2) it explores the case involving a lot of findings that present the positions of the case organization against it major rivals and imply that the technology university has to reinforce knowledge creation and accumulation to catch up with its competitive rivals; and (3) it is generic in nature and applicable to benefit an organization. The results prove the proposed method can act as a measurement tool for the entire KM of an organization.read more
Citations
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Journal ArticleDOI
Knowledge management and measurement: a critical review
Mohamed Ragab,Amr Arisha +1 more
TL;DR: A literature review and categorised analysis of the rapidly growing number of KM publications is provided to offer a comprehensive reference for new-comers embarking on research in the field with a particular focus on the area of knowledge measurement.
Journal ArticleDOI
The impact of knowledge management on organisational performance
TL;DR: In this paper, the impact of knowledge management practices on performance was empirically tested through structural equation modelling. And the results show that knowledge management constructs (i.e., information technology, organisation and knowledge) positively affect organisational performance.
Journal ArticleDOI
The Role of Knowledge Management in Enhancing Organizational Performance
TL;DR: An understanding of factors that involved in implementing knowledge management concept to enhance organizational performance is provided and an assessment tool that helps organizations to assess their knowledge management capabilities and identify the possible existing gaps in theirknowledge management systems is provided.
Journal ArticleDOI
Exploring the challenges, trends and issues for knowledge sharing: A study on employees in public sector universities
TL;DR: In this article, the challenges to knowledge sharing in the context of public sector universities in developing countries were explored and why knowledge hoarding behaviour is flourishing even when employees are encouraged to share their knowledge in organisations and are rewarded for doing so.
References
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Journal ArticleDOI
An investigation of the effect of Balanced Scorecard implementation on financial performance
Stan Davis,Thomas L. Albright +1 more
TL;DR: In this paper, the authors investigate whether bank branches implementing the Balanced Scorecard (BSC) outperform bank branches within the same banking organization on key financial measures and find evidence of superior financial performance for branches implementing BSC when compared to non-BSC implementing branches.
Journal ArticleDOI
The balanced scorecard: a foundation for the strategic management of information systems
TL;DR: A balanced scorecard for information systems that measures and evaluates IS activities from the following perspectives: business value, user orientation, internal process, and future readiness is developed.
Journal ArticleDOI
KMPI: measuring knowledge management performance
TL;DR: A new metric, knowledge management performance index (KMPI), for assessing the performance of a firm in its knowledge management (KM) at a point in time is provided.
Journal ArticleDOI
Analyzing organizational project alternatives for agile manufacturing processes: An analytical network approach
Laura Meade,Joseph Sarkis +1 more
TL;DR: In this article, a decision methodology and structure for manufacturing (and organizational) agility improvement is introduced, which allows for the evaluation of alternatives (e.g. projects) to help organizations become more agile, with a specific objective of improving the manufacturing business processes.
Journal ArticleDOI
Social practices and the management of knowledge in project environments
TL;DR: In this paper, the importance of social aspects of knowledge retention and transfer has been emphasised in the literature on managing knowledge, with the recognition that knowledge is often tacit and situated and embedded within particular social groups and situations.
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