Journal ArticleDOI
Measuring knowledge management performance using a competitive perspective
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TLDR
The results prove the proposed method can act as a measurement tool for the entire KM of an organization and is generic in nature and applicable to benefit an organization.Abstract:
This paper proposes an approach of measuring a technology university's knowledge management (KM) performance from competitive perspective. The approach integrates analytical network process (ANP), which is a theory of multiple criteria decision-making and is good at dealing with tangible and intangible information, with balanced scorecard (BSC) that contains four perspectives, including customer perspective, internal business perspective, innovation and learning perspective, and financial perspective, being adopted as the indicators of KM performance measurement (KMPM). This paper makes three important contributions: (1) it propose a methodology of comparing an organization's knowledge management performance with its major rivals to offer effective information for improving KM, increasing decision-making quality, and obtaining clear effort direction of attaining competitive advantage; (2) it explores the case involving a lot of findings that present the positions of the case organization against it major rivals and imply that the technology university has to reinforce knowledge creation and accumulation to catch up with its competitive rivals; and (3) it is generic in nature and applicable to benefit an organization. The results prove the proposed method can act as a measurement tool for the entire KM of an organization.read more
Citations
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Journal ArticleDOI
Addressing the knowledge management “nightmare” for construction companies
Paulo Vaz-Serra,Peter Edwards +1 more
TL;DR: In this article, the authors proposed and tested a KMS solution that can help to facilitate the capture and application of important knowledge without introducing unnecessary changes in internal procedures for the organisation, and demonstrated that its use can raise the levels of confidence in decision-making, and retaining knowledge; and that it serves to add value to the company.
Journal Article
Métricas de Gestão do Conhecimento: Análise em Artigos Publicados em Periódicos Científicos de 2001 a 2011
Eduardo Teixeira,Mírian Oliveira +1 more
TL;DR: The authors verifica o panorama das literaturas nacional e internacional sobre metricas e sobre formas de avaliar o conhecimento.
Journal ArticleDOI
Knowledge Management System and Financial Performance: how this relation has been measured?
Fabiana Dutra de Campos Souza,Djan Magalhães Castro,Fabricio Ziviani,Fernando Silva Parreiras +3 more
TL;DR: In this paper, the authors present the latest knowledge management studies that had financial performance correlated in the last years, shows main financial indicators used and provides insights and rich context to deepen evaluation, and highlighted the most used methods to evaluate impact of KM in FP, evaluation of number of Publications per year and evaluation of Authors, Publishers.
Journal ArticleDOI
University Students Entrepreneurial Intention: Perception of Commerce Students at Tehran Region☆
TL;DR: In this article, the authors examined the attitudes of students about impediment and stimulation of entrepreneurial activities in one hand and their perceptions about the component of an appropriate university entrepreneurial curriculum and importance of sources for their future job selection.
Book ChapterDOI
Online Knowledge Community Evaluation Model: A Balanced Scorecard Based Approach
TL;DR: In this paper, an integrated framework based on BSC (Balanced Score Card) -OKCBSC is proposed to evaluate the performance of online knowledge community in four dimensions: customer, internal process, learning and growth, and performance.
References
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Book
The Knowledge Creating Company
TL;DR: The Japanese companies, masters of manufacturing, have also been leaders in the creation, management, and use of knowledge-especially the tacit and often subjective insights, intuitions, and ideas of employees as discussed by the authors.
Book
The balanced scorecard : measures that drive performance
Robert S. Kaplan,David P. Norton +1 more
TL;DR: A "balanced scorecard" is developed, a new performance measurement system that gives top managers a fast but comprehensive view of the business and complements those financial measures with three sets of operational measures having to do with customer satisfaction, internal processes, and the organization's ability to learn and improve.
Journal ArticleDOI
Review: Knowledge management and knowledge management systems: conceptual foundations and research issues
Maryam Alavi,Dorothy E. Leidner +1 more
TL;DR: The objective of KMS is to support creation, transfer, and application of knowledge in organizations by promoting a class of information systems, referred to as knowledge management systems.
Journal Article
Using the balanced scorecard as a strategic management system
Robert S. Kaplan,David P. Norton +1 more
TL;DR: The concept of balanced scorecard was introduced by Robert S. Kaplan and David P. Norton as mentioned in this paper to measure performance from three additional perspectives: customers, internal business processes, and learning and growth.
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Review: Knowledge management and knowledge management systems: conceptual foundations and research issues
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