Journal ArticleDOI
Measuring knowledge management performance using a competitive perspective
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TLDR
The results prove the proposed method can act as a measurement tool for the entire KM of an organization and is generic in nature and applicable to benefit an organization.Abstract:
This paper proposes an approach of measuring a technology university's knowledge management (KM) performance from competitive perspective. The approach integrates analytical network process (ANP), which is a theory of multiple criteria decision-making and is good at dealing with tangible and intangible information, with balanced scorecard (BSC) that contains four perspectives, including customer perspective, internal business perspective, innovation and learning perspective, and financial perspective, being adopted as the indicators of KM performance measurement (KMPM). This paper makes three important contributions: (1) it propose a methodology of comparing an organization's knowledge management performance with its major rivals to offer effective information for improving KM, increasing decision-making quality, and obtaining clear effort direction of attaining competitive advantage; (2) it explores the case involving a lot of findings that present the positions of the case organization against it major rivals and imply that the technology university has to reinforce knowledge creation and accumulation to catch up with its competitive rivals; and (3) it is generic in nature and applicable to benefit an organization. The results prove the proposed method can act as a measurement tool for the entire KM of an organization.read more
Citations
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Book ChapterDOI
Fuzzy-Monte Carlo simulation for cost benefit analysis of knowledge management system investment
TL;DR: Chen et al. as discussed by the authors proposed a costbenefit analysis of knowledge management system (KMS) investment, which is necessary in order to evaluate its attractiveness, and showed that most benefits associated with EIS like KMS are mostly intangible, which makes the use of traditional quantitative financial models heavily biased towards tangible costs and benefits.
Proceedings ArticleDOI
Research on the Evaluation Method for Enterprise Knowledge Management Performance Based on Triangular Fuzzy Number
Xing-Yan Zhu,Ying-liang Wu +1 more
TL;DR: In order to realize quantitative calculation for qualitative index, a fuzzy calculation method, that is triangular fuzzy number (TFN) evaluation method is proposed, and the method’s theory and steps are discussed.
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Knowledge Management in Software Development Based on the Leavitt s Model Traditional versus Agile Methods
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Knowledge Synthesis Using Multichannel of Media in the Case Study of Integrated Circuit Industry
V. Hirunyasiri,Suthep Butdee +1 more
TL;DR: In this paper, a knowledge synthesis model for employees in integrated circuit industry to convert tacit knowledge into explicit knowledge is developed, where multichannel of media is provided alternatives not only for knowledge worker but also user to gain the advantages of synthesized knowledge.
Journal ArticleDOI
Accounting Education, Knowledge Management and Working Capital Management Performance: Evidence from China
Lei Ruan,Chunyan Li +1 more
TL;DR: Based on the theory of accounting education and knowledge management, the authors investigates the influence of internal control on the performance of working capital management from the perspective of internal controller acquisition, direct learning and indirect learning.
References
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Book
The Knowledge Creating Company
TL;DR: The Japanese companies, masters of manufacturing, have also been leaders in the creation, management, and use of knowledge-especially the tacit and often subjective insights, intuitions, and ideas of employees as discussed by the authors.
Book
The balanced scorecard : measures that drive performance
Robert S. Kaplan,David P. Norton +1 more
TL;DR: A "balanced scorecard" is developed, a new performance measurement system that gives top managers a fast but comprehensive view of the business and complements those financial measures with three sets of operational measures having to do with customer satisfaction, internal processes, and the organization's ability to learn and improve.
Journal ArticleDOI
Review: Knowledge management and knowledge management systems: conceptual foundations and research issues
Maryam Alavi,Dorothy E. Leidner +1 more
TL;DR: The objective of KMS is to support creation, transfer, and application of knowledge in organizations by promoting a class of information systems, referred to as knowledge management systems.
Journal Article
Using the balanced scorecard as a strategic management system
Robert S. Kaplan,David P. Norton +1 more
TL;DR: The concept of balanced scorecard was introduced by Robert S. Kaplan and David P. Norton as mentioned in this paper to measure performance from three additional perspectives: customers, internal business processes, and learning and growth.
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Review: Knowledge management and knowledge management systems: conceptual foundations and research issues
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