Journal ArticleDOI
Measuring knowledge management performance using a competitive perspective
TLDR
The results prove the proposed method can act as a measurement tool for the entire KM of an organization and is generic in nature and applicable to benefit an organization.Abstract:
This paper proposes an approach of measuring a technology university's knowledge management (KM) performance from competitive perspective. The approach integrates analytical network process (ANP), which is a theory of multiple criteria decision-making and is good at dealing with tangible and intangible information, with balanced scorecard (BSC) that contains four perspectives, including customer perspective, internal business perspective, innovation and learning perspective, and financial perspective, being adopted as the indicators of KM performance measurement (KMPM). This paper makes three important contributions: (1) it propose a methodology of comparing an organization's knowledge management performance with its major rivals to offer effective information for improving KM, increasing decision-making quality, and obtaining clear effort direction of attaining competitive advantage; (2) it explores the case involving a lot of findings that present the positions of the case organization against it major rivals and imply that the technology university has to reinforce knowledge creation and accumulation to catch up with its competitive rivals; and (3) it is generic in nature and applicable to benefit an organization. The results prove the proposed method can act as a measurement tool for the entire KM of an organization.read more
Citations
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Journal Article
Assessing the effectiveness of knowledge management using Analytic Network Process
D. Darvishi,H. Darvishi +1 more
TL;DR: The study has used integrated approach in the form of analytic network process techniques to calculate the level of the effectiveness of knowledge management and comparing the universities.
Journal ArticleDOI
Innovaciones Tecnológicas y Desempeño en Maquiladoras
TL;DR: In this paper , a trabajo focused on conocer la naturaleza estructural de la asociación entre capacidad de innovación tecnológica and desempeño resultante, in relación with estrategias de calidad, capacitación laboral, and conocimiento of un grupo de organizaciones manufactureras.
Journal ArticleDOI
Influence of Knowledge Management on Green Supply Chain Performance in Petrochemical Industry (Case Study: Jam Petrochemical Company)
Journal ArticleDOI
Evaluation Model of the Integrational Relationship between Knowledge Management Processes and Business Processes
TL;DR: In this article, the authors present an integrative evaluation model of the relationship between knowledge management processes and business processes, which is characterised by its wide organizational applicability and allows measuring the value created by knowledge management process in a real business environment.
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6. measure of octapace culture on junior leaders in the army: a statistical perspective
Chandra Sekhar,Gurmeet Kaur,A. V. Nageswara Rao,Hemant R. Dudhe,Sanjaykumar M. Gaikwad,Anil Kumar Kothari,Nidhi Pandey,T. Peddanna,S. V. Satyanarayana,Asha Nagendra,Brigadier M Srinivasan,D. Kalpana,R. Chandrasekaran,Madhumita Dhar Sarkar,Bibhabasu Misra +14 more
References
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Book
The Knowledge Creating Company
TL;DR: The Japanese companies, masters of manufacturing, have also been leaders in the creation, management, and use of knowledge-especially the tacit and often subjective insights, intuitions, and ideas of employees as discussed by the authors.
Book
The balanced scorecard : measures that drive performance
Robert S. Kaplan,David P. Norton +1 more
TL;DR: A "balanced scorecard" is developed, a new performance measurement system that gives top managers a fast but comprehensive view of the business and complements those financial measures with three sets of operational measures having to do with customer satisfaction, internal processes, and the organization's ability to learn and improve.
Journal ArticleDOI
Review: Knowledge management and knowledge management systems: conceptual foundations and research issues
Maryam Alavi,Dorothy E. Leidner +1 more
TL;DR: The objective of KMS is to support creation, transfer, and application of knowledge in organizations by promoting a class of information systems, referred to as knowledge management systems.
Journal Article
Using the balanced scorecard as a strategic management system
Robert S. Kaplan,David P. Norton +1 more
TL;DR: The concept of balanced scorecard was introduced by Robert S. Kaplan and David P. Norton as mentioned in this paper to measure performance from three additional perspectives: customers, internal business processes, and learning and growth.
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Review: Knowledge management and knowledge management systems: conceptual foundations and research issues
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