Journal ArticleDOI
Measuring knowledge management performance using a competitive perspective
Reads0
Chats0
TLDR
The results prove the proposed method can act as a measurement tool for the entire KM of an organization and is generic in nature and applicable to benefit an organization.Abstract:
This paper proposes an approach of measuring a technology university's knowledge management (KM) performance from competitive perspective. The approach integrates analytical network process (ANP), which is a theory of multiple criteria decision-making and is good at dealing with tangible and intangible information, with balanced scorecard (BSC) that contains four perspectives, including customer perspective, internal business perspective, innovation and learning perspective, and financial perspective, being adopted as the indicators of KM performance measurement (KMPM). This paper makes three important contributions: (1) it propose a methodology of comparing an organization's knowledge management performance with its major rivals to offer effective information for improving KM, increasing decision-making quality, and obtaining clear effort direction of attaining competitive advantage; (2) it explores the case involving a lot of findings that present the positions of the case organization against it major rivals and imply that the technology university has to reinforce knowledge creation and accumulation to catch up with its competitive rivals; and (3) it is generic in nature and applicable to benefit an organization. The results prove the proposed method can act as a measurement tool for the entire KM of an organization.read more
Citations
More filters
Journal ArticleDOI
Identifying the success factors of Communities of Practice (CoPs)
TL;DR: In this paper, the authors identify the success factors of communities of practice (CoPs) that will improve knowledge creation (KC) in educational organizations and examine the impact of these success factors in KC.
Journal ArticleDOI
Fostering Czech firms? innovation performance through efficient cooperation
TL;DR: In this article, the authors examined the influence of national and European subsidies on innovation performance in manufacturing firms in the Czech Republic and the impacts of knowledge and cooperation-based resources on innovation activities in Czech manufacturing.
Journal ArticleDOI
Knowledge centricity and organizational performance: an empirical study of the performing arts
TL;DR: A conceptual framework of knowledge centricity is developed and a knowledge-centric organization is defined, which provides critical insights into management practices and approaches that can be instituted to drive improved organizational performance.
Journal ArticleDOI
Assessing the performance of Taiwanese tour guides
TL;DR: In this article, the authors combine analytic network process (ANP) with TOPSIS (technique for order preference by similarity to ideal solution) to assess the performance of Taiwanese tour guides.
Journal ArticleDOI
Measuring Performance in Knowledge-intensive Processes
Bedilia Estrada-Torres,Pedro H. Piccoli Richetti,Adela del-Río-Ortega,Fernanda Araujo Baião,Manuel Resinas,Flávia Maria Santoro,Antonio Ruiz-Cortés +6 more
TL;DR: An ontology that allows for process performance indicators (PPIs) in the context of KIPs to be defined and a methodology that builds on the ontology and the concepts of lead and lag indicators to provide process participants with actionable guidelines that help them conduct the KIP in a way that fulfills a set of performance goals are presented.
References
More filters
Book
The Knowledge Creating Company
TL;DR: The Japanese companies, masters of manufacturing, have also been leaders in the creation, management, and use of knowledge-especially the tacit and often subjective insights, intuitions, and ideas of employees as discussed by the authors.
Book
The balanced scorecard : measures that drive performance
Robert S. Kaplan,David P. Norton +1 more
TL;DR: A "balanced scorecard" is developed, a new performance measurement system that gives top managers a fast but comprehensive view of the business and complements those financial measures with three sets of operational measures having to do with customer satisfaction, internal processes, and the organization's ability to learn and improve.
Journal ArticleDOI
Review: Knowledge management and knowledge management systems: conceptual foundations and research issues
Maryam Alavi,Dorothy E. Leidner +1 more
TL;DR: The objective of KMS is to support creation, transfer, and application of knowledge in organizations by promoting a class of information systems, referred to as knowledge management systems.
Journal Article
Using the balanced scorecard as a strategic management system
Robert S. Kaplan,David P. Norton +1 more
TL;DR: The concept of balanced scorecard was introduced by Robert S. Kaplan and David P. Norton as mentioned in this paper to measure performance from three additional perspectives: customers, internal business processes, and learning and growth.
Related Papers (5)
Review: Knowledge management and knowledge management systems: conceptual foundations and research issues
Maryam Alavi,Dorothy E. Leidner +1 more