Journal ArticleDOI
A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior
TLDR
A quantitative review of 55 studies supports the conclusion that job attitudes are robust predictors of organizational citizenship behavior (OCB) as discussed by the authors, and the relationship between job satisfaction and OCB is stronger than that between satisfaction and in-role performance, at least among nonmanagerial and nonprofessional groups.Abstract:
A quantitative review of 55 studies supports the conclusion that job attitudes are robust predictors of organizational citizenship behavior (OCB). The relationship between job satisfaction and OCB is stronger than that between satisfaction and in-role performance, at least among nonmanagerial and nonprofessional groups. Other attitudinal measures (perceived fairness, organizational commitment, leader supportiveness) correlate with OCB at roughly the same level as satisfaction. Dispositional measures do not correlate nearly as well with OCB (with the exception of conscientiousness). The most notable moderator of these correlations appears to be the use of self- versus other-rating of OCB; self-ratings are associated with higher correlations, suggesting spurious inflation due to common method variance, and much greater variance in correlation. Differences in subject groups and work settings do not account for much variance in the relationships. Implications are noted for theory, practice, and strategies for future research on OCB.read more
Citations
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Journal ArticleDOI
The Relationship Between Work and Workplace Attitudes and Perceived External Prestige
Abraham Carmeli,Anat Freund +1 more
TL;DR: In this article, the authors explored the relationship between work and workplace attitudes and perceived external prestige among both employees and employers of law firms in Israel and found that PEP was predicted by a.ective commitment, organizational citizenship behavior-compliance and job satisfaction.
Journal ArticleDOI
Job insecurity and organizational citizenship behavior: Exploring curvilinear and moderated relationships
TL;DR: Support for a U-shaped relationship between job insecurity and OCB is found and an explanation for employees' reactions to job insecurity is developed and tested based on their conceptualization of their social exchange relationship with the organization at different levels of job insecurity.
Journal ArticleDOI
Perceived procedural justice and employee responses to an organizational merger
TL;DR: In this paper, the authors investigated the effects of procedural justice perceptions on employee responses to an organizational merger and found that perceived justice of the merger implementation is positively related to post-merger organizational identification and perceptions of common ingroup identity.
Journal ArticleDOI
How Can Stressed Employees Deliver Better Customer Service? The Underlying Self-Regulation Depletion Mechanism
Kimmy Wa Chan,Echo Wen Wan +1 more
TL;DR: In this paper, the authors examine whether work stress causes a depletion effect, such that high work stress undermines service employees' performance on tasks requiring self-regulation (e.g., customer complaint handling performance) versus tasks requiring limited selfregulation, and whether the depletion effect can be overcome by supervisory support or employees' engagement in perspective taking.
Journal ArticleDOI
Voice Matters: Buffering the Impact of a Negative Climate for Women in Science:
TL;DR: In this article, the authors examined whether women scientists' perceptions of voice moderate the impact of poor workplace climates on job satisfaction and whether effective leadership and mentoring promote women's voice, and found that women who perceived that they had more voice in departmental matters showed higher levels of job satisfaction than those who perceived having less voice.
References
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A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment
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TL;DR: In this paper, the authors summarize previous empirical studies that examined antecedents, correlates, and/or consequences of organizational commitment using meta-analysis, including 26 variables classified as antecedent, 8 as consequences, and 14 as correlates.
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Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors:
TL;DR: In this paper, a factor analysis of survey data from 127 employees' supervisors supported the distinction between in-role behaviors and two forms of OCBs, and hierarchical regression analysis found two job cognitions variables (intrinsic and extrinsic) to be differentially related to the two types OCB.