Journal ArticleDOI
A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior
TLDR
A quantitative review of 55 studies supports the conclusion that job attitudes are robust predictors of organizational citizenship behavior (OCB) as discussed by the authors, and the relationship between job satisfaction and OCB is stronger than that between satisfaction and in-role performance, at least among nonmanagerial and nonprofessional groups.Abstract:
A quantitative review of 55 studies supports the conclusion that job attitudes are robust predictors of organizational citizenship behavior (OCB). The relationship between job satisfaction and OCB is stronger than that between satisfaction and in-role performance, at least among nonmanagerial and nonprofessional groups. Other attitudinal measures (perceived fairness, organizational commitment, leader supportiveness) correlate with OCB at roughly the same level as satisfaction. Dispositional measures do not correlate nearly as well with OCB (with the exception of conscientiousness). The most notable moderator of these correlations appears to be the use of self- versus other-rating of OCB; self-ratings are associated with higher correlations, suggesting spurious inflation due to common method variance, and much greater variance in correlation. Differences in subject groups and work settings do not account for much variance in the relationships. Implications are noted for theory, practice, and strategies for future research on OCB.read more
Citations
More filters
Journal ArticleDOI
Does the employee-customer satisfaction link hold for all employee groups?
TL;DR: In this paper, the authors analyzed dyadic data from 53,645 customers and 1659 employees across 99 outlets of a large German Do-It-Youself (DIY)-retailer and found that employee job satisfaction affects customer satisfaction even for employee groups that are not in direct interaction with customers.
Journal ArticleDOI
Job involvement, organizational commitment, professional commitment, and team commitment
Ajay Singh,Bindu Gupta +1 more
TL;DR: In this article, the authors examined the relationship among job involvement, organizational commitment, team commitment and professional commitment and explored generational differences for these variables and found that professional commitment is negatively related with job involvement and affective organizational commitment.
Journal ArticleDOI
When moral identity symbolization motivates prosocial behavior: the role of recognition and moral identity internalization.
TL;DR: In this paper, the role of moral identity symbolization in motivating prosocial behaviors was examined and a 3-way interaction of symbolization, internalization, and recognition was proposed to predict prosocial behavior.
Journal ArticleDOI
Employee attitude surveys: examining the attitudes of noncompliant employees.
TL;DR: Noncompliants, in comparison with those individuals who would comply with the survey request, possessed greater intentions to quit, less organizational commitment, and less satisfaction toward supervisors and their own jobs.
Journal ArticleDOI
A Meta-Analytic Investigation of the Relationship Between State Affect, Discrete Emotions, and Job Performance
TL;DR: This article examined the relationship between affect and job performance by meta-analytically examining the association between state dimensional affect and discrete emotions and three dimensions of job performance, task performance, organizational citizenship behavior, and counterproductive work behavior.
References
More filters
Journal ArticleDOI
Development and validation of brief measures of positive and negative affect: The PANAS scales.
TL;DR: Two 10-item mood scales that comprise the Positive and Negative Affect Schedule (PANAS) are developed and are shown to be highly internally consistent, largely uncorrelated, and stable at appropriate levels over a 2-month time period.
Journal ArticleDOI
The big five personality dimensions and job performance: a meta-analysis
TL;DR: In this article, the authors investigated the relation of the Big Five personality dimensions (extraversion, emotional stability, Agreeableness, Conscientiousness, and Openness to Experience) to three job performance criteria (job proficiency, training proficiency, and personnel data) for five occupational groups (professionals, police, managers, sales, and skilled/semi-skilled).
Journal ArticleDOI
A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment
John E. Mathieu,Dennis M. Zajac +1 more
TL;DR: In this paper, the authors summarize previous empirical studies that examined antecedents, correlates, and/or consequences of organizational commitment using meta-analysis, including 26 variables classified as antecedent, 8 as consequences, and 14 as correlates.
Journal ArticleDOI
Validation of the five-factor model of personality across instruments and observers.
Robert R. McCrae,Paul T. Costa +1 more
TL;DR: Two data sources--self-reports and peer ratings--and two instruments--adjective factors and questionnaire scales--were used to assess the five-factor model of personality, showing substantial cross-observer agreement on all five adjective factors.
Journal ArticleDOI
Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors:
TL;DR: In this paper, a factor analysis of survey data from 127 employees' supervisors supported the distinction between in-role behaviors and two forms of OCBs, and hierarchical regression analysis found two job cognitions variables (intrinsic and extrinsic) to be differentially related to the two types OCB.