Journal ArticleDOI
A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior
TLDR
A quantitative review of 55 studies supports the conclusion that job attitudes are robust predictors of organizational citizenship behavior (OCB) as discussed by the authors, and the relationship between job satisfaction and OCB is stronger than that between satisfaction and in-role performance, at least among nonmanagerial and nonprofessional groups.Abstract:
A quantitative review of 55 studies supports the conclusion that job attitudes are robust predictors of organizational citizenship behavior (OCB). The relationship between job satisfaction and OCB is stronger than that between satisfaction and in-role performance, at least among nonmanagerial and nonprofessional groups. Other attitudinal measures (perceived fairness, organizational commitment, leader supportiveness) correlate with OCB at roughly the same level as satisfaction. Dispositional measures do not correlate nearly as well with OCB (with the exception of conscientiousness). The most notable moderator of these correlations appears to be the use of self- versus other-rating of OCB; self-ratings are associated with higher correlations, suggesting spurious inflation due to common method variance, and much greater variance in correlation. Differences in subject groups and work settings do not account for much variance in the relationships. Implications are noted for theory, practice, and strategies for future research on OCB.read more
Citations
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Book ChapterDOI
Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern
TL;DR: In this article, it was shown that 72% der deutschen Kunden aufgrund von unfreundlichem Personal and mangelnder Hilfsbereitschaft unzufrieden with der Dienstleistung (o.V. 1994, S. 69) bezieht, wird durch empirische Untersuchungen immer wieder bestatigt.
Journal ArticleDOI
Using job strain and organizational justice models to predict multiple forms of employee performance behaviours among Australian policing personnel
TL;DR: In this article, the authors examined the relationship between stress-related working conditions and three forms of employee performance behaviours: in-role behaviours, citizenship behaviours directed at other individuals and citizenship behaviors directed at the organization, and found that a significant proportion of the explained variance in all three outcome measures was attributed to the additive effects of demand, control and support.
Journal ArticleDOI
Estimation of sampling variance of correlations in meta‐analysis
TL;DR: In this article, Monte Carlo simulations were conducted to compare the performance of the traditional (Fisher, 1954) and mean (Hunter & Schmidt, 1990) estimators of the sampling variance of correlations in meta-analysis.
Posted Content
Determinants of Organizational Citizenship Behaviour: A Review of Literature
Shweta Jha,Srirang Jha +1 more
TL;DR: In this paper, the authors present a comprehensive framework for delineating the determinants of OCB for the benefit of practicing managers as well as discerning academics and researchers, and there is an urgent need to develop a composite view on the determining factors while formulating any holistic policy to augment citizenship behavior among the employees.
Journal ArticleDOI
Changes of work values in changing economy: perspectives of men and women
Moshe Sharabi,Itzhak Harpaz +1 more
TL;DR: In this paper, the authors examined the changes of life domains centrality (work, family, leisure, community and religion) and of work goals preferences (interest, good pay, interpersonal relations, job security, etc.) in Israel according to gender, between 1981 and 2006.
References
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Journal ArticleDOI
Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors:
TL;DR: In this paper, a factor analysis of survey data from 127 employees' supervisors supported the distinction between in-role behaviors and two forms of OCBs, and hierarchical regression analysis found two job cognitions variables (intrinsic and extrinsic) to be differentially related to the two types OCB.