Journal ArticleDOI
A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior
TLDR
A quantitative review of 55 studies supports the conclusion that job attitudes are robust predictors of organizational citizenship behavior (OCB) as discussed by the authors, and the relationship between job satisfaction and OCB is stronger than that between satisfaction and in-role performance, at least among nonmanagerial and nonprofessional groups.Abstract:
A quantitative review of 55 studies supports the conclusion that job attitudes are robust predictors of organizational citizenship behavior (OCB). The relationship between job satisfaction and OCB is stronger than that between satisfaction and in-role performance, at least among nonmanagerial and nonprofessional groups. Other attitudinal measures (perceived fairness, organizational commitment, leader supportiveness) correlate with OCB at roughly the same level as satisfaction. Dispositional measures do not correlate nearly as well with OCB (with the exception of conscientiousness). The most notable moderator of these correlations appears to be the use of self- versus other-rating of OCB; self-ratings are associated with higher correlations, suggesting spurious inflation due to common method variance, and much greater variance in correlation. Differences in subject groups and work settings do not account for much variance in the relationships. Implications are noted for theory, practice, and strategies for future research on OCB.read more
Citations
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Journal ArticleDOI
The effect of unexpected features on app users' continuance intention
TL;DR: This study contributes to traditional expectancy theories by highlighting the importance of unexpectedness in the forming of continuance intention, and by illustrating the relatively critical role that components of each stage play in subsequent stages.
Journal ArticleDOI
The linkage between profit sharing and organizational citizenship behaviour
Su-Fen Chiu,Wei-Chi Tsai +1 more
TL;DR: The authors investigated the effects of profit sharing (cash-based, stock-based and combined-total profit sharing) on organizational citizenship behavior (OCB) and examined the mediating role of organizational commitment on the relationship between profit sharing and OCB Data were collected from 426 employees of 35 information electronics companies in Taiwan.
Journal ArticleDOI
System justification in organizational contexts: How a Motivated preference for the status quo can affect organizational attitudes and behaviors
Devon Proudfoot,Aaron C. Kay +1 more
TL;DR: The authors argue that people's motivated tendency to justify and defend their external systems has important, and largely unexplored, implications for the field of organizational behavior, including organizational change, employee citizenship behaviors, and integration of a diverse workforce.
Journal ArticleDOI
The role of prosocial and proactive personality in customer citizenship behaviors
Laee Choi,Jiyoung Hwang +1 more
TL;DR: In this article, the authors explore customer personality-related antecedents of customer citizenship behaviors (CCBs) that benefit service providers and investigate two-step consequences of CCBs: customer satisfaction and intention to continue the relationship.
Journal Article
Cultural Fit and Job Satisfaction in a Global Service Environment
TL;DR: In this article, the authors investigated the extent to which "fit" between national and organizational culture impacts job satisfaction in a global service environment and found that cultural congruence has a positive effect on job satisfaction at the employee level, but not at the managerial level.
References
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A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment
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TL;DR: In this paper, the authors summarize previous empirical studies that examined antecedents, correlates, and/or consequences of organizational commitment using meta-analysis, including 26 variables classified as antecedent, 8 as consequences, and 14 as correlates.
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Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors:
TL;DR: In this paper, a factor analysis of survey data from 127 employees' supervisors supported the distinction between in-role behaviors and two forms of OCBs, and hierarchical regression analysis found two job cognitions variables (intrinsic and extrinsic) to be differentially related to the two types OCB.