Journal ArticleDOI
A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior
TLDR
A quantitative review of 55 studies supports the conclusion that job attitudes are robust predictors of organizational citizenship behavior (OCB) as discussed by the authors, and the relationship between job satisfaction and OCB is stronger than that between satisfaction and in-role performance, at least among nonmanagerial and nonprofessional groups.Abstract:
A quantitative review of 55 studies supports the conclusion that job attitudes are robust predictors of organizational citizenship behavior (OCB). The relationship between job satisfaction and OCB is stronger than that between satisfaction and in-role performance, at least among nonmanagerial and nonprofessional groups. Other attitudinal measures (perceived fairness, organizational commitment, leader supportiveness) correlate with OCB at roughly the same level as satisfaction. Dispositional measures do not correlate nearly as well with OCB (with the exception of conscientiousness). The most notable moderator of these correlations appears to be the use of self- versus other-rating of OCB; self-ratings are associated with higher correlations, suggesting spurious inflation due to common method variance, and much greater variance in correlation. Differences in subject groups and work settings do not account for much variance in the relationships. Implications are noted for theory, practice, and strategies for future research on OCB.read more
Citations
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Examination of situational and attitudinal moderators of the hesitation and performance relation
TL;DR: In this paper, the authors examined the relation between hesitation and supervisor ratings of work behaviors (overall job performance and self-management performance) in two different samples and found that job characteristics (autonomy and routineness) and job attitudes (satisfaction and involvement) were examined as moderators of the relation of the hesitation dimension of action-state orientation to the behavioral capacity to start action on tasks.
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Kerr and Jermier's substitutes for leadership model: Background, empirical assessment, and suggestions for future research
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Role Expectations as Antecedents of Citizenship and the Moderating Effects of Work Context
TL;DR: The authors examined how facets of work context affect the relationship between employees' role expectations and supervisor ratings of their citizenship, and found that aspects of both the social and task context moderate the relationship of role expectations for prosocial role requirements and citizenship.
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Affective commitment and citizenship behaviors across multiple foci
Alexandre J. S. Morin,Christian Vandenberghe,Jean-Sébastien Boudrias,Isabelle Madore,Julien Morizot,Michel Tremblay +5 more
TL;DR: In this paper, the authors examined the relationships between affective commitment and organizational citizenship behaviors (OCBs) across four foci: organizations, supervisors, coworkers, and customers, and found that commitments to coworkers, customers and supervisors displayed positive relationships with OCBs directed at parallel foci.
Journal ArticleDOI
“Paper or Plastic?”: How We Pay Influences Post-Transaction Connection
TL;DR: For example, this paper found that individuals who pay with a relatively more painful form of payment (e.g., cash or check) increase their emotional attachment to a product, decrease their commitment to non-chosen alternatives, and are more likely to make a repeat transaction.
References
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The big five personality dimensions and job performance: a meta-analysis
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A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment
John E. Mathieu,Dennis M. Zajac +1 more
TL;DR: In this paper, the authors summarize previous empirical studies that examined antecedents, correlates, and/or consequences of organizational commitment using meta-analysis, including 26 variables classified as antecedent, 8 as consequences, and 14 as correlates.
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Validation of the five-factor model of personality across instruments and observers.
Robert R. McCrae,Paul T. Costa +1 more
TL;DR: Two data sources--self-reports and peer ratings--and two instruments--adjective factors and questionnaire scales--were used to assess the five-factor model of personality, showing substantial cross-observer agreement on all five adjective factors.
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Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors:
TL;DR: In this paper, a factor analysis of survey data from 127 employees' supervisors supported the distinction between in-role behaviors and two forms of OCBs, and hierarchical regression analysis found two job cognitions variables (intrinsic and extrinsic) to be differentially related to the two types OCB.