Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance
TLDR
In this paper, the authors analyzed the value creation and value appropriation processes of 44 national subsidiaries of a global manufacturing firm turned product-service provider, in the 2001-2007 period, and found that the firm under study is able to successfully transcend the inherent substitution of products by services and to enact complementary sales dynamics between the two activities.About:
This article is published in Journal of Operations Management.The article was published on 2013-05-01 and is currently open access. It has received 584 citations till now. The article focuses on the topics: Service (business) & Profitability index.read more
Figures
Table 3. Results from Hypotheses Testing 
Figure 1. Relationship between service scale and subsidiary profit margin* 
Table 1.a Overview of the variables and their use 
Table 1.a Overview of the variables and their use 
Table 2. Summary statistics and correlation coefficient No Variable Obs Mean SD Min Max 1 2 3 4 5 6 7 8 9 10 11 12 13 14
Citations
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Journal ArticleDOI
Deconstructing B2B, co-creation and service deployment in East Asia: evidence from Taiwan and PRC manufacturers
Chih-An Lin,Homin Chen +1 more
TL;DR: In this paper, the authors advocate service deployment as an upgrading strategy for manufacturers for some time now, and existing research findings show that customer co-creation may be a key factor for service deployment.
Journal ArticleDOI
The Relationship between Servitization Improvements and Business Performance of Manufacturing Companies : A Strategic Fit Perspective
TL;DR: In this article, Li et al. investigated the relationship between servitization and business performance and found that the strategic fit of service extension, service skill improvement and product design modification significantly influenced the business performance.
Book ChapterDOI
Lean After Sales Service – An Opportunity for OEMs to Ensure Profits
TL;DR: A methodical approach to transfer lean production system (LPS) principles to customer service as well as a qualitative applicability of the principles will be described.
Journal ArticleDOI
Conceptual Framework for Product Service Systems
Amir Pirayesh,Guy Doumeingts,Marco Seregni,Sergio Gusmeroli,Ingo Westphal,Lara Gonzalez,Carl Hans,María José Núñez Ariño,Alessandro Canepa Eugenio,Andoni Laskurain +9 more
TL;DR: The notion of symbiotic PSS where product systems and service systems, and their stakeholders, interoperate seamlessly based on a win-win approach is highlighted and a PSS Conceptual Framework (PSS-CF) is proposed, which can be applied in the early stages of Servitization to increase the understating of PSS dimensions and to facilitate the prioritization of the servitization investments.
References
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Book ChapterDOI
Firm Resources and Sustained Competitive Advantage
TL;DR: In this article, the authors examined the link between firm resources and sustained competitive advantage and analyzed the potential of several firm resources for generating sustained competitive advantages, including value, rareness, imitability, and substitutability.
Book
Econometric Analysis of Cross Section and Panel Data
TL;DR: This is the essential companion to Jeffrey Wooldridge's widely-used graduate text Econometric Analysis of Cross Section and Panel Data (MIT Press, 2001).
Journal ArticleDOI
Dynamic capabilities and strategic management
TL;DR: The dynamic capabilities framework as mentioned in this paper analyzes the sources and methods of wealth creation and capture by private enterprise firms operating in environments of rapid technological change, and suggests that private wealth creation in regimes of rapid technology change depends in large measure on honing intemal technological, organizational, and managerial processes inside the firm.
Journal ArticleDOI
Some Tests of Specification for Panel Data: Monte Carlo Evidence and an Application to Employment Equations.
Manuel Arellano,Stephen Bond +1 more
TL;DR: In this article, the generalized method of moments (GMM) estimator optimally exploits all the linear moment restrictions that follow from the assumption of no serial correlation in the errors, in an equation which contains individual effects, lagged dependent variables and no strictly exogenous variables.
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