Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance
TLDR
In this paper, the authors analyzed the value creation and value appropriation processes of 44 national subsidiaries of a global manufacturing firm turned product-service provider, in the 2001-2007 period, and found that the firm under study is able to successfully transcend the inherent substitution of products by services and to enact complementary sales dynamics between the two activities.About:
This article is published in Journal of Operations Management.The article was published on 2013-05-01 and is currently open access. It has received 584 citations till now. The article focuses on the topics: Service (business) & Profitability index.read more
Figures
Table 3. Results from Hypotheses Testing 
Figure 1. Relationship between service scale and subsidiary profit margin* 
Table 1.a Overview of the variables and their use 
Table 1.a Overview of the variables and their use 
Table 2. Summary statistics and correlation coefficient No Variable Obs Mean SD Min Max 1 2 3 4 5 6 7 8 9 10 11 12 13 14
Citations
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Journal ArticleDOI
Exploring antecedents of service innovation performance in manufacturing SMEs
TL;DR: In this article, various factors enable manufacturing firms to attain a competitive advantage based on service innovation, that is, to achieve service innovation performance starting from a dynamic capabilities p. The authors discuss the following factors:
Journal ArticleDOI
Adding services to product-based portfolios
TL;DR: In this article, the authors explore the implications for the sales function of the infusion of services by formerly product-based firms, in particular, identifying the factors that affect the performance of these infusion processes.
Journal ArticleDOI
Organizing for Servitization: Examining Front- and Back-end Design Configurations
TL;DR: In this article, a large-scale exploratory case study was conducted, consisting of embedded cases in three divisions of a UK-based, global manufacturing firm, and the findings suggest that front-end / back-end configurations differ according to the offering and can exist concurrently within the same organization, challenging the assumption that different configurations within an organization are not possible.
Journal ArticleDOI
Servitization through outcome-based contract – A systems perspective from the defence industry
TL;DR: In this article, a viable systems perspective of an outcome-based service initiative involving major manufacturers in the defence industry is provided, where interventions in the customer system reduce variability in the provider system as well as in the service system as a whole.
Journal ArticleDOI
Organisational change towards servitization: a theoretical framework
TL;DR: Results indicate that there are two somewhat macro opportunities for the Servitization community, namely, stronger infusion of generic theory into theServitization debate and exploringservitization in action through the lens of the theoretical framework.
References
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Book ChapterDOI
Firm Resources and Sustained Competitive Advantage
TL;DR: In this article, the authors examined the link between firm resources and sustained competitive advantage and analyzed the potential of several firm resources for generating sustained competitive advantages, including value, rareness, imitability, and substitutability.
Book
Econometric Analysis of Cross Section and Panel Data
TL;DR: This is the essential companion to Jeffrey Wooldridge's widely-used graduate text Econometric Analysis of Cross Section and Panel Data (MIT Press, 2001).
Journal ArticleDOI
Dynamic capabilities and strategic management
TL;DR: The dynamic capabilities framework as mentioned in this paper analyzes the sources and methods of wealth creation and capture by private enterprise firms operating in environments of rapid technological change, and suggests that private wealth creation in regimes of rapid technology change depends in large measure on honing intemal technological, organizational, and managerial processes inside the firm.
Journal ArticleDOI
Some Tests of Specification for Panel Data: Monte Carlo Evidence and an Application to Employment Equations.
Manuel Arellano,Stephen Bond +1 more
TL;DR: In this article, the generalized method of moments (GMM) estimator optimally exploits all the linear moment restrictions that follow from the assumption of no serial correlation in the errors, in an equation which contains individual effects, lagged dependent variables and no strictly exogenous variables.
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