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Open AccessJournal ArticleDOI

Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance

TLDR
In this paper, the authors analyzed the value creation and value appropriation processes of 44 national subsidiaries of a global manufacturing firm turned product-service provider, in the 2001-2007 period, and found that the firm under study is able to successfully transcend the inherent substitution of products by services and to enact complementary sales dynamics between the two activities.
About
This article is published in Journal of Operations Management.The article was published on 2013-05-01 and is currently open access. It has received 584 citations till now. The article focuses on the topics: Service (business) & Profitability index.

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Fifteen years of research on business model innovation : how far have we come, and where should we go?

TL;DR: In this paper, the emerging business model innovation literature addresses an importa-tation of business models to management research and among practitioners, and the emerging BMI literature addresses the importa...
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Service Research Priorities in a Rapidly Changing Context

TL;DR: In this article, the authors engaged in an international and interdisciplinary research effort to identify research priorities that have the potential to advance the service field and benefit customers, organizations, and society.
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Fortune favors the prepared: How SMEs approach business model innovations in Industry 4.0

TL;DR: In this article, the authors analyze how Industry 4.0 triggers changes in the business models of manufacturing SMEs (small and medium-sized enterprises), by conducting a qualitative research with a sample of 68 German SMEs from three industries (automotive suppliers, mechanical and plant engineering, as well as electrical engineering and ICT).
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Servitization and Industry 4.0 convergence in the digital transformation of product firms: A business model innovation perspective

TL;DR: This work develops a conceptual framework that connects Servitization and Industry 4.0 concepts from a business model innovation (BMI) perspective and discusses different levels of complexity for the implementation of these configurations.
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Servitization: revisiting the state-of-the-art and research priorities

TL;DR: In this article, the authors consolidate the servitization knowledge base from an organizational change perspective, identifying developed, developing and undeveloped topics to provide a platform that directs future research.
References
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Journal ArticleDOI

Warranty Signalling and Reputation

TL;DR: In a product market where a new entrant competes with an established product, it is shown that signalling behavior leads to an outcome where the less reliable product may carry the longer warranty.
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Complementary Product Integration by High-Technology New Ventures: The Role of Initial Technology Strategy

TL;DR: It is argued that the adoption of proactive initial technology strategy critically determines the ability of a high-technology new venture to rapidly and efficiently integrate its product with new and emerging complementary products.
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Complementarity Among Vertical Integration Decisions: Evidence from Automobile Product Development

TL;DR: In this paper, the authors examined complementarity among vertical integration decisions in automobile product development and found that effective coordination may depend on the level of (noncontractible) effort on the part of each agent.
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Physical distribution service performance and Internet retailer margins: The drop-shipping context

TL;DR: In this article, the relationship between Internet retailer margins and retailer promises regarding product distribution service is investigated and the results show that product margins and the margins on shipping and handling are inversely proportional.
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A flexible extended warranty and related optimal strategies

TL;DR: An EW that offers more flexibility is discussed and optimal pricing strategies for the EW provider and optimal maintenance and replacement Strategies for the consumer are investigated.
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