Journal ArticleDOI
Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster
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In this article, the authors compared the effects of medium (Facebook vs. Twitter vs. online newspaper) and crisis type (intentional vs. victim) in an online experiment using the Fukushima Daiichi nuclear disaster as crisis scenario.About:
This article is published in Public Relations Review.The article was published on 2013-03-01. It has received 424 citations till now. The article focuses on the topics: Crisis communication.read more
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The logic of public organizations’ social media use: Toward a theory of ‘social mediatization’:
Eva-Karin Olsson,Mats Eriksson +1 more
TL;DR: In this article, the authors explore government agencies' social media use and find traces of a corresponding emerging social media logic, inspired by the notion of mediatization, in order to understand the relationship between government agencies and social media.
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United Airlines crisis from the stakeholder perspective: Exploring customers’ ethical judgment, trust and distrust, and behavioral intentions
Yang Cheng,Hongmei Shen +1 more
TL;DR: In this article, the authors investigated the relationships among customers' ethical judgment, trust and distrust toward United Airlines, and post-crisis behavioral intentions, and found that negative ethical judgment was positively associated with the level of trust and negatively predicted their distrust toward the corporation.
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Computational Social Science of Disasters: Opportunities and Challenges
TL;DR: The term computational social science of disasters (CSSD) is introduced, which can be formally defined as the systematic study of the social behavioral dynamics of disasters utilizing computational methods.
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Freedom from the Press?: How anonymous gatekeepers on Reddit covered the Boston Marathon bombing
Melissa Suran,Danielle K. Kilgo +1 more
TL;DR: This paper analyzed varying characteristics of content posted on Reddit in order to determine whether the website, as it claims, has "freedom from the press, or if it follows gatekeeping practices that are similar to those implemented by traditional media outlets".
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Crisis communication in the rhetorical arena
TL;DR: In this paper, the authors apply and extend the rhetorical arena theory (RAT) of crisis communication with a network analysis, taking the Volkswagen emission crisis as a case in point, the media discourse in two German and two US-based newspapers was analyzed.
References
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The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites
TL;DR: Facebook usage was found to interact with measures of psychological well-being, suggesting that it might provide greater benefits for users experiencing low self-esteem and low life satisfaction.
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Organizing and the Process of Sensemaking
TL;DR: The position that the concept of sensemaking fills important gaps in organizational theory is taken, by pinpointing central features of sense making that have been assumed but not made explicit, some of which have changed in significance over time, and some ofWhich have been missing all along or have gone awry.
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Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory
TL;DR: Situational crisis communication theory (SCCT) as discussed by the authors offers a framework for understanding the dynamic dynamics of crisis communication and how people will react to the crisis response strategies used to manage the crisis.
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Facebook and Online Privacy: Attitudes, Behaviors, and Unintended Consequences
TL;DR: Investigating Facebook users' awareness of privacy issues and perceived benefits and risks of utilizing Facebook suggests that this lax attitude may be based on a combination of high gratification, usage patterns, and a psychological mechanism similar to third-person effect.
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Engaging stakeholders through social networking: How nonprofit organizations are using Facebook
TL;DR: In this article, a content analysis of 275 nonprofit organization profiles on Facebook was conducted to examine how these new social networking sites are being used by the organizations to advance their organization's mission and programs.