Journal ArticleDOI
Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster
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In this article, the authors compared the effects of medium (Facebook vs. Twitter vs. online newspaper) and crisis type (intentional vs. victim) in an online experiment using the Fukushima Daiichi nuclear disaster as crisis scenario.About:
This article is published in Public Relations Review.The article was published on 2013-03-01. It has received 424 citations till now. The article focuses on the topics: Crisis communication.read more
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Crises and Crisis Management: Integration, Interpretation, and Research Development:
TL;DR: This article propose an integrative framework of crisis and crisis management that draws from research in strategy, organizational theory, and organizational behavior as well as from research on public relations and corporate communication.
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Social media and disasters: a functional framework for social media use in disaster planning, response, and research
J. Brian Houston,Joshua Hawthorne,Mildred F. Perreault,Eun Hae Park,Marlo Goldstein Hode,Michael R. Halliwell,Sarah E. Turner McGowen,Rachel Davis,Shivani Vaid,Jonathan A. McElderry,Stanford A. Griffith +10 more
TL;DR: A comprehensive review of online, official, and scientific literature was carried out in 2012-13 to develop a framework of disaster social media, illustrating that a variety of entities may utilise and produce disaster social social media content.
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Communicating on Twitter during a disaster
TL;DR: In this paper, a typology of Twitter use before, during, and after Typhoon Haiyan was tested and the results showed that different stakeholders used social media mostly for dissemination of second-hand information, in coordinating relief efforts, and in memorializing those affected.
Communicating on Twitter During a Disaster: An Analysis of Tweets During Typhoon Haiyan
TL;DR: Twitter use during and after Typhoon Haiyan pummeled the Philippines showed that different stakeholders used social media mostly for dissemination of second-hand information, in coordinating relief efforts, and in memorializing those affected.
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The role of social media in local government crisis communications
TL;DR: In this article, the authors examined the adoption and use of social media tools for crisis communication and social media's part in managing a crisis in local government, using survey data collected from more than 300 local government officials from municipalities across the United States.
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Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication
TL;DR: The authors compared the value of an apology to other less victim-centered/accommodative responses and found that people react similarly to any victim-centric/accomplative strategy meaning that apology is not the best strategy.
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Examining the Role of Social Media in Effective Crisis Management: The Effects of Crisis Origin, Information Form, and Source on Publics’ Crisis Responses
TL;DR: The findings indicate the key role of crisis origin in affecting publics’ preferred information form and source influences how publics anticipate an organization should respond to a crisis and what crisis emotions they are likely to feel when exposed to crisis information.
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“Never eat in that restaurant, I did!”: Exploring why people engage in negative word‐of‐mouth communication
TL;DR: In this article, the authors explore the question of what consumers want to achieve when they engage in negative word-of-mouth communication and reveal that consumers pursue specific goals when engaging in N-WOM and that these goals systematically differ between the specific negative emotions that are experienced.
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Show me your friends and I will tell you what type of person you are: How one's profile, number of friends, and type of friends influence impression formation on social network sites
TL;DR: In line with the expectations, other-generated information had only weak impact on the popularity judgments and communal orientation, and only other- generated information had an impact on perceived social attraction.
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How publics respond to crisis communication strategies: The interplay of information form and source
TL;DR: In this article, the authors evaluated the effect of crisis information form and source on publics' acceptance of crisis response strategies and publics's crisis emotions, and found that crisis information forms and sources affect publics attribution independent and dependent emotions.