Journal ArticleDOI
Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster
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In this article, the authors compared the effects of medium (Facebook vs. Twitter vs. online newspaper) and crisis type (intentional vs. victim) in an online experiment using the Fukushima Daiichi nuclear disaster as crisis scenario.About:
This article is published in Public Relations Review.The article was published on 2013-03-01. It has received 424 citations till now. The article focuses on the topics: Crisis communication.read more
Citations
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Journal ArticleDOI
Challenges of communication system during emergency disaster response in malaysia: a review
TL;DR: This review will further provide information for the policy makers, responsible personnel as well as researchers on the vulnerability of the communication systems during disaster and the future direction of effective communication system in Malaysia.
Book ChapterDOI
The Future Role of Social Media in International Crisis Communication
Chiara Valentini,Dean Kruckeberg +1 more
Journal Article
Organisational narratives shaping practitioners' use of social media
Journal ArticleDOI
Leveraging Social Computing for Personalized Crisis Communication using Social Media.
TL;DR: A conceptual framework for studying psychological aspects of crisis and risk communication using the social media through social computing and the availability of the computational techniques can improve communication with the public by a process of Hyper-Targeted Crisis Communication.
Proceedings Article
Secondary crisis communication on social media: the role of corporate response and social influence in product-harm crisis
Gongbing Bi,Bowen Zheng,Hefu Liu +2 more
TL;DR: The empirical results show that corporate crisis response could decrease customer secondary crisis communication, thus lessening the negative impact on customer purchase intention in the social media context, and further confirm the moderating role of customers’ perceived social influence in the above relationships.
References
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Journal ArticleDOI
The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites
TL;DR: Facebook usage was found to interact with measures of psychological well-being, suggesting that it might provide greater benefits for users experiencing low self-esteem and low life satisfaction.
Journal ArticleDOI
Organizing and the Process of Sensemaking
TL;DR: The position that the concept of sensemaking fills important gaps in organizational theory is taken, by pinpointing central features of sense making that have been assumed but not made explicit, some of which have changed in significance over time, and some ofWhich have been missing all along or have gone awry.
Journal ArticleDOI
Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory
TL;DR: Situational crisis communication theory (SCCT) as discussed by the authors offers a framework for understanding the dynamic dynamics of crisis communication and how people will react to the crisis response strategies used to manage the crisis.
Journal ArticleDOI
Facebook and Online Privacy: Attitudes, Behaviors, and Unintended Consequences
TL;DR: Investigating Facebook users' awareness of privacy issues and perceived benefits and risks of utilizing Facebook suggests that this lax attitude may be based on a combination of high gratification, usage patterns, and a psychological mechanism similar to third-person effect.
Journal ArticleDOI
Engaging stakeholders through social networking: How nonprofit organizations are using Facebook
TL;DR: In this article, a content analysis of 275 nonprofit organization profiles on Facebook was conducted to examine how these new social networking sites are being used by the organizations to advance their organization's mission and programs.