Journal ArticleDOI
Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster
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In this article, the authors compared the effects of medium (Facebook vs. Twitter vs. online newspaper) and crisis type (intentional vs. victim) in an online experiment using the Fukushima Daiichi nuclear disaster as crisis scenario.About:
This article is published in Public Relations Review.The article was published on 2013-03-01. It has received 424 citations till now. The article focuses on the topics: Crisis communication.read more
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Multiple voices and multiple media: Co-constructing BP's crisis response
TL;DR: The authors deconstructs the crisis response to the British Petroleum (BP) Oil Spill from organizational, media, and stakeholder perspectives using semantic network analysis, linguistic maps of news articles, press releases, BP Facebook posts and stakeholders Facebook posts were created to detect the core messages of each group and to determine the roles that source and media play in creating crisis response.
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Turn it around in crisis communication: An ABM approach
TL;DR: This paper used agent-based modeling to simulate collective emotion online sharing induced by tourism-related human-induced preventable crises, and its interplay with destination management organization (DMO) responses in a Chinese social media context.
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Crisis Information Seeking and Sharing (CISS): Scale Development for Measuring Publics’ Communicative Behavior in Social-Mediated Public Health Crises
Yen-I Lee,Yan Jin +1 more
TL;DR: In this paper, the conceptual framework of publics' communicative behavior in social mediated health crises is refined and two multiple-item scales for measuring publics’ health crisis information seeking and sharing are developed and tested by employing online survey data sets from a random national sample of 279 adults and 280 adults in the United States, respectively.
Journal ArticleDOI
A state of emergency in crisis communication: An intercultural crisis communication research agenda
TL;DR: In this paper, the authors provide an evidence-based set of recommendations for the development of an intercultural crisis communication research agenda with three goals: to provide an advancement in our understanding of the state of crisis communication in general, to offer a grounded introduction to crisis communication for intercultural scholars who may not be as familiar with the field, and to identify three broad evidence based areas for developing inter-cultural crisis communications research -representing different cultural perspectives in crisis communication, placing American crisis research in a global context, and developing cross-cultural comparisons.
Dissertation
Corporate blogging and microblogging : an analysis of dialogue, interactivity and engagement in organisation-public communication through social media
TL;DR: The authors investigated whether there is dialogic interaction on social media between organisations and publics, and explored the factors that influence dialogic engagement, finding that two thirds of social media managers are using two-way dialogic channels in a one-way transmissional way.
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The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites
TL;DR: Facebook usage was found to interact with measures of psychological well-being, suggesting that it might provide greater benefits for users experiencing low self-esteem and low life satisfaction.
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Organizing and the Process of Sensemaking
TL;DR: The position that the concept of sensemaking fills important gaps in organizational theory is taken, by pinpointing central features of sense making that have been assumed but not made explicit, some of which have changed in significance over time, and some ofWhich have been missing all along or have gone awry.
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Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory
TL;DR: Situational crisis communication theory (SCCT) as discussed by the authors offers a framework for understanding the dynamic dynamics of crisis communication and how people will react to the crisis response strategies used to manage the crisis.
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Facebook and Online Privacy: Attitudes, Behaviors, and Unintended Consequences
TL;DR: Investigating Facebook users' awareness of privacy issues and perceived benefits and risks of utilizing Facebook suggests that this lax attitude may be based on a combination of high gratification, usage patterns, and a psychological mechanism similar to third-person effect.
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Engaging stakeholders through social networking: How nonprofit organizations are using Facebook
TL;DR: In this article, a content analysis of 275 nonprofit organization profiles on Facebook was conducted to examine how these new social networking sites are being used by the organizations to advance their organization's mission and programs.