Journal ArticleDOI
Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster
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In this article, the authors compared the effects of medium (Facebook vs. Twitter vs. online newspaper) and crisis type (intentional vs. victim) in an online experiment using the Fukushima Daiichi nuclear disaster as crisis scenario.About:
This article is published in Public Relations Review.The article was published on 2013-03-01. It has received 424 citations till now. The article focuses on the topics: Crisis communication.read more
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How publics react to situational and renewing organizational responses across crises: Examining SCCT and DOR in social-mediated crises
Xinyan Zhao,Mengqi Zhan,Liang Ma +2 more
TL;DR: In this article, the authors examined how social media publics' sentiments were affected by situational and renewing organizational responses in various clusters of crises Twitter data of six crises representing three crisis clusters varying in the responsibility attribution (i, ambiguous, accidental, and preventable).
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Effects of local government social media use on citizen compliance during a crisis: Evidence from the COVID‐19 crisis in China
Hanchen Jiang,Xiao bo Tang +1 more
TL;DR: In this article , the authors provide empirical evidence for the positive effect that crisis-related social media posts published by local government agencies has on citizen compliance, and this effect is mediated by the topic of prevention measures in social media.
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Understanding tourists’ motivations to launch a boycott on social media: A case study of the #BoycottMurree campaign in Pakistan:
TL;DR: In this paper, the authors studied the domestic tourism destination boycott of Murree, the most popular tourist spot in Pakistan, a hill spot in the footsteps of the Himalayan mountain ranges.
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“Shared” Information in the Age of Big Data Exploring Sentiment Expression Related to Nuclear Energy on Twitter
TL;DR: Quantitative findings indicate that after the 2011 nuclear disaster at Fukushima Japan, the amount of nuclear energy–related tweets that were linked to outside information far outnumbered tweets containing no external link.
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Moving forward: The effectiveness of online apologies framed with hope on negative behavioural intentions in crises
TL;DR: For example, the authors found that a message framed with a higher level of hopefulness leads to fewer negative behavioural intentions than one framed with lower level of hope and that the effects are stronger post-crisis than in the midst of a crisis.
References
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The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites
TL;DR: Facebook usage was found to interact with measures of psychological well-being, suggesting that it might provide greater benefits for users experiencing low self-esteem and low life satisfaction.
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Organizing and the Process of Sensemaking
TL;DR: The position that the concept of sensemaking fills important gaps in organizational theory is taken, by pinpointing central features of sense making that have been assumed but not made explicit, some of which have changed in significance over time, and some ofWhich have been missing all along or have gone awry.
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Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory
TL;DR: Situational crisis communication theory (SCCT) as discussed by the authors offers a framework for understanding the dynamic dynamics of crisis communication and how people will react to the crisis response strategies used to manage the crisis.
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Facebook and Online Privacy: Attitudes, Behaviors, and Unintended Consequences
TL;DR: Investigating Facebook users' awareness of privacy issues and perceived benefits and risks of utilizing Facebook suggests that this lax attitude may be based on a combination of high gratification, usage patterns, and a psychological mechanism similar to third-person effect.
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Engaging stakeholders through social networking: How nonprofit organizations are using Facebook
TL;DR: In this article, a content analysis of 275 nonprofit organization profiles on Facebook was conducted to examine how these new social networking sites are being used by the organizations to advance their organization's mission and programs.