Journal ArticleDOI
Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster
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In this article, the authors compared the effects of medium (Facebook vs. Twitter vs. online newspaper) and crisis type (intentional vs. victim) in an online experiment using the Fukushima Daiichi nuclear disaster as crisis scenario.About:
This article is published in Public Relations Review.The article was published on 2013-03-01. It has received 424 citations till now. The article focuses on the topics: Crisis communication.read more
Citations
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How College Students Assess the Threat of Infectious Diseases: Implications for University Leaders and Health Communicators
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Trust and Public Health Emergency Events: A Mixed-Methods Systematic Review
Pradeep Sopory,Julie M. Novak,Ashleigh M Day,Stine Eckert,Lee Wilkins,Donyale R. Griffin Padgett,Jane Noyes,Tomas Allen,Nyka Alexander,Marsha L. Vanderford,Gaya Gamhewage +10 more
TL;DR: In this article, a systematic review examined the phenomenon of trust during public health emergency events and identified a set of activities for enhancing trust and showed that it is a multi-faceted and dynamic concept.
Dissertation
Employer Brand in Crisis: Effects of a Values-related Crisis on Employer Brand Trust, Image and Attractiveness
TL;DR: In this article, the authors investigated the degree to which the values-related crisis type (environmental vs privacy issues), the pre-crisis reputation (favourable vs. unfavourable), and the crisis timing strategy (proactive vs. reactive) have an effect on an employer brand.
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Preparing for, withstanding, and learning from sales crises: Implications and a future research agenda
Riley Dugan,Nawar Naim Chaker,Edward Nowlin,Dawn R. Deeter-Schmelz,Deva Rangarajan,R.K.Singh Aniket Agnihotri,Omar S. Itani +6 more
TL;DR: In this paper , the authors argue that sales crises can originate internally and externally to an organization and can impact the entire sales organization, the sales manager, and/or individual salespeople.
Analyzing emotions on Twitter during the 2014 Purdue University shooting crisis
TL;DR: In this paper, MollaAllameh et al. analyzed how different types of users emotionally reacted to the incident during the critical one and a half hours following the shooting and gave some suggestions for providing effective emotional support using social media in times of crisis.
References
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The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites
TL;DR: Facebook usage was found to interact with measures of psychological well-being, suggesting that it might provide greater benefits for users experiencing low self-esteem and low life satisfaction.
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Organizing and the Process of Sensemaking
TL;DR: The position that the concept of sensemaking fills important gaps in organizational theory is taken, by pinpointing central features of sense making that have been assumed but not made explicit, some of which have changed in significance over time, and some ofWhich have been missing all along or have gone awry.
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Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory
TL;DR: Situational crisis communication theory (SCCT) as discussed by the authors offers a framework for understanding the dynamic dynamics of crisis communication and how people will react to the crisis response strategies used to manage the crisis.
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Facebook and Online Privacy: Attitudes, Behaviors, and Unintended Consequences
TL;DR: Investigating Facebook users' awareness of privacy issues and perceived benefits and risks of utilizing Facebook suggests that this lax attitude may be based on a combination of high gratification, usage patterns, and a psychological mechanism similar to third-person effect.
Journal ArticleDOI
Engaging stakeholders through social networking: How nonprofit organizations are using Facebook
TL;DR: In this article, a content analysis of 275 nonprofit organization profiles on Facebook was conducted to examine how these new social networking sites are being used by the organizations to advance their organization's mission and programs.