Journal ArticleDOI
Qualitative data analysis: a sourcebook of new methods
TLDR
In this paper, the authors focus on focusing and bounding the collection of data, focusing on within-site and cross-site analysis, and drawing and verifying conclusions of the results.Abstract:
Part One: Introduction Part Two: Focusing and Bounding the Collection of Data Part Three: Analysis During Data Collection Part Four: Within-Site Analysis Part Five: Cross-Site Analysis Part Six: Matrix Displays: Some General Suggestions Part Seven: Drawing and Verifying Conclusions Part Eight: Concluding Remarksread more
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Journal ArticleDOI
How Big Data Analytics Enables Service Innovation: Materiality, Affordance, and the Individualization of Service
TL;DR: An exploratory, multisite case study of four organizations that implemented big data analytics (BDA) technologies to provide individualized service to their customers highlights how BDA technologies are generative digital technologies that provide a key organizational resource for service innovation.
Journal ArticleDOI
Practicing Engineers Talk about the Importance of Talk: A Report on the Role of Oral Communication in the Workplace
Ann L. Darling,Deanna P. Dannels +1 more
TL;DR: This article found that engineering practice takes place in an intensely oral culture and while formal presentations are important to practicing engineers, daily work is characterized more by interpersonal and small group experiences, and they reported the results of practicing engineers' descriptions of the importance of oral communication.
Journal ArticleDOI
Identifying barriers to and outcomes of interdisciplinarity in the engineering classroom
TL;DR: In this paper, a review of the literature with a case study of students in a sustainable engineering program to identify the key challenges to success in interdisciplinary contexts is presented. But, the authors still lack rigorous research about learning barriers, outcomes, and concrete interventions to support this interdisciplinary development.
Journal ArticleDOI
Complaining in Cyberspace: The Motives and Forms of Hotel Guests' Complaints Online
TL;DR: In this article, the authors conducted a qualitative study of a key travel site to ascertain the forms and motives of complaints made online about hotels and resorts and analyzed 200 web-based consumer complaints were analyzed using NVivo 8.
Journal ArticleDOI
An iconic approach for representing climate change
Saffron O'Neill,Mike Hulme +1 more
TL;DR: In this article, an iconic approach to climate change is presented, tested in the UK context, which allows individuals to approach climate change through their own personal values and experiences, harnessing the emotive and visual power of climate icons with a rigorous scientific analysis of climate impacts under a different climate future.
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