Showing papers in "Journal of Operations Management in 2008"

TL;DR: In this paper, the authors investigate the antecedents and performance outcomes of inter-organizational communication and empirically test a number of hypothesized relationships based on a sample of over 200 United States firms.

TL;DR: In this article, the authors examined the relationship between power, relationship commitment and the integration between manufacturers and their customers and found that different types of customer power impact manufacturers' relationship commitment in different ways.

TL;DR: In order to increase the understanding of patterns of use of operations management practices, OM scholars need to study in more depth the process of selection of OM best practices by organizations, and put forward a framework to underpin such research integrating contingency theory and other theoretical perspectives.

TL;DR: In this paper, the authors use the grounded theory approach and the scant literature available to propose an initial definition and theory of Six Sigma, and argue that although the tools and techniques in Six Sigma are strikingly similar to prior approaches to quality management, it provides an organizational structure not previously seen.

TL;DR: Three new practices that are critical for implementing Six Sigma's concept and method in an organization are identified and are referred to as: Six Sigma role structure, Six Sigma structured improvement procedure, and Six Sigma focus on metrics.

TL;DR: In this paper, the authors examined the perspectives of eight organizations through interviews with 10 high-ranking supply management executives and found that fixed costs of establishing the relationship dominate the variable costs of day-to-day transactions, and that organizations will not offshore areas where there is high perceived degree of unmanageable risk.

TL;DR: In this article, the authors investigate how these two supply chain management-related quality practices lead to improved performance and examine the practices that precede and mediate those relationships and replicate and extend the relationships among the QM practices and their effects on firm performance suggested in Kaynak [Kaynak, H., 2003.

TL;DR: A new model in which the “bottleneck” or constraining factor among the MOA variables determines the degree of knowledge sharing that occurs is introduced and empirically test a theoretical metamodel that explains knowledge-sharing behavior among employees.

TL;DR: In this paper, the authors investigated the impact of employee satisfaction on operational performance in high-contact service industries based on an empirical study of 206 service shops in Hong Kong, examined the hypothesized relationships among employee satisfaction, service quality, customer satisfaction, and firm profitability using structural equations modeling, and found that employee satisfaction is significantly related to service quality and to customer satisfaction.

TL;DR: In this article, the authors identify improvement and innovation as two critical plant level capabilities, each consisting of a bundle of interrelated yet distinct routines and empirically measure the two capabilities as second-order latent variables and estimate their effects on a set of operational performance measures.

TL;DR: In this paper, the authors developed a model linking positive relational capital, and its antecedents, supplier integration and supplier closeness, to buyer performance improvements and hypothesize that structural capital, as reflected in managerial communication and technical exchanges, is also positively related to buyer's performance improvements.

TL;DR: In this paper, a conceptual model of antecedents and new product performance outcomes of supplier involvement in the development of radical innovation by new ventures is built and tested, and a set of hypotheses relating supplier involvement to radical innovation performance are developed.

TL;DR: Singhal et al. as mentioned in this paper argued that although all four methods mentioned by Boyer and Swink have been used in empirical research in OSCM, the majority of empirical papers use survey-based methodologies.

TL;DR: In this article, a model that relates the pattern of supplier use of IT to specific types of supply chain coordination activities and a comprehensive set of organizational benefits is proposed, and the authors evaluate how two patterns of IT use by suppliers (exploitation and exploration) relate to two specific type of coordination activities with their buyers (operational and strategic coordination).

TL;DR: In this article, the authors use longitudinal panel data on ISO 9000 practices for firms in the auto supplier industry to study two new issues related to the adoption of process management practices and find that firms with a very narrow or very broad technological focus have fewer opportunities for complementary interactions and thus benefit less than those with limited breadth in technologically related activities.

TL;DR: In this article, the authors combine existing service operations theory with insights from the literature on communications and culture to present a new conceptual framework, organized around interaction intensity and interaction distance, for offshoring service work.

TL;DR: In this paper, the authors define supply chain quality management (SCQM) to operationalize and understand the effect of increased emphasis on supply chain management on the practice of quality management.

TL;DR: In this paper, the organizational impacts of strategic supply management (SSM) and the contexts of company size, process type, ISO 9000 certification, and quality management (QM) implementation are examined.

TL;DR: In this article, the authors investigated the links among organizational structure (formalization and integration), supply chain process variability, and performance as moderated by environmental uncertainty, and found that in a predictable demand environment, only formal control affects SPC variability, leading to improved financial results.

TL;DR: AST, a theory prominent in the social sciences, provides novel insights to supply-chain research at the firm level, particularly with respect to the difficulties in using IT systems to drive systemic change.

TL;DR: In this paper, a theoretically based five-dimensional model of organizational context, project team design, project leader, project process, and project outcome factors was constructed and tested by using 56 newly completed capital projects executed by 15 Fortune 500 companies in the process industries.

TL;DR: This research is one of the first studies to integrate insights from the knowledge-based view of the firm and mass customization, and provides empirical evidence supporting the proposed model of the effect of internal and external learning on mass customization capability, fully mediated by effective process implementation.

TL;DR: Assuming that knowledge accumulation may lead to competitive advantage, a model of manufacturing strategy process from a resource-based view perspective is proposed and results indicate that cross-functional activities integrate manufacturing knowledge and contribute to the creation of valuable and rare product characteristics.

TL;DR: Business units in six Fortune 500 companies were studied to develop better understanding regarding drivers of product portfolio complexity and the means to manage them, providing the basis for a model describing the impact of complexity and complexity management on business unit profitability.

TL;DR: In this article, the authors compare different amounts of quality standard integration and quality assurance in the supply chain of firms with ISO 9000:2000 registration, while positing several research propositions.

TL;DR: In this paper, the authors examine the importance to operations managers of understanding the order fulfillment needs and expectations of their retail customers and establish the value-added role that operations management plays in developing retailer loyalty.

TL;DR: In this article, the authors examined the relationship among the motive to acquire tacit knowledge from outsourcing partners, formal and social control mechanisms, and innovation outcomes among Sino-foreign as well as local alliances.

TL;DR: In this article, the authors use cognitive dissonance theory to build a series of propositions that link safety perceptions to quality outcomes in the supply chain and provide empirical evidence that safety does indeed contribute to quality outcome.

TL;DR: A conceptual framework of external technology integration based on organizational information processing theory and technology management literature is developed, with results indicating strongSupport for the fit hypothesis and general support for the contextual hypotheses.

TL;DR: The offshoring of knowledge services has become the stuff of newspaper headlines and U.S. presidential debates as discussed by the authors, and the antecedents of the current state of affairs can be traced back to the early 1980s.