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Journal ArticleDOI

Building theories from case study research.

Kathleen M. Eisenhardt
- 01 Oct 1989 - 
- Vol. 14, Iss: 4, pp 532-550
TLDR
In this paper, the authors define a leadership event as a perceived segment of action whose meaning is created by the interactions of actors involved in producing it, and present a set of innovative methods for capturing and analyzing these contextually driven processes.
Abstract
�Traditional, hierarchical views of leadership are less and less useful given the complexities of our modern world. Leadership theory must transition to new perspectives that account for the complex adaptive needs of organizations. In this paper, we propose that leadership (as opposed to leaders) can be seen as a complex dynamic process that emerges in the interactive “spaces between” people and ideas. That is, leadership is a dynamic that transcends the capabilities of individuals alone; it is the product of interaction, tension, and exchange rules governing changes in perceptions and understanding. We label this a dynamic of adaptive leadership, and we show how this dynamic provides important insights about the nature of leadership and its outcomes in organizational fields. We define a leadership event as a perceived segment of action whose meaning is created by the interactions of actors involved in producing it, and we present a set of innovative methods for capturing and analyzing these contextually driven processes. We provide theoretical and practical implications of these ideas for organizational behavior and organization and management theory.

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Toward a theory of organizational culture and effectiveness.

TL;DR: In this paper, Daft et al. developed a model of organizational culture and effectiveness based on four traits of organizational cultures; involvement, consistency, adaptability, and mission, and found that these characteristics are positively related to perceptions of performance as well as to objective measures such as return on assets and sales growth.
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Open innovation in SMEs: Trends, motives and management challenges

TL;DR: In this paper, the authors investigate if open innovation practices are also applied by small and medium-sized enterprises (SMEs) and explore the incidence of and apparent trend towards open innovation.
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Is anybody out there?: antecedents of trust in global virtual teams

TL;DR: A research model for explaining trust in global virtual teams is advanced, and strategies that were used by the three highest trust teams, but were used infrequently or not at all by theThree lowest trust teams suggest the presence of "swift" trust.
Journal ArticleDOI

What passes as a rigorous case study

TL;DR: Investigating the methodological sophistication of case studies as a tool for generating and testing theory by analyzing case studies published during the period 1995-2000 in 10 influential management journals finds that case studies emphasized external validity at the expense of the more fundamental quality measures, internal and construct validity.
Journal ArticleDOI

A Strategic Framework for Customer Relationship Management

TL;DR: In this article, the authors developed a conceptual framework for customer relationship management (CRM) that helps broaden the understanding of CRM and its role in enhancing customer value and, as a result, shareholder value.
References
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Book

The Structure of Scientific Revolutions

TL;DR: The Structure of Scientific Revolutions as discussed by the authors is a seminal work in the history of science and philosophy of science, and it has been widely cited as a major source of inspiration for the present generation of scientists.
Book

The Constitution of Society. Outline of the Theory of Structuration

TL;DR: Giddens as discussed by the authors has been in the forefront of developments in social theory for the past decade and outlines the distinctive position he has evolved during that period and offers a full statement of a major new perspective in social thought, a synthesis and elaboration of ideas touched on in previous works but described here for the first time in an integrated and comprehensive form.
Book

Qualitative analysis for social scientists

TL;DR: This book presents a meta-coding pedagogical architecture grounded in awareness contexts that helps practitioners and students understand one another better and take responsibility for one another's learning.