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Journal ArticleDOI

Dynamics of a stressful encounter: Cognitive appraisal, coping, and encounter outcomes.

TLDR
In this paper, an intraindividual analysis of the interrelations among primary appraisal (what was at stake in the encounter), secondary appraisal (coping options), eight forms of problem-and emotion-focused coping, and encounter outcomes in a sample of community-residing adults was performed.
Abstract
Despite the importance that is attributed to coping as a factor in psychological and somatic health outcomes, little is known about actual coping processes, the variables that influence them, and their relation to the outcomes of the stressful encounters people experience in their day-to-day lives. This study uses an intraindividual analysis of the interrelations among primary appraisal (what was at stake in the encounter), secondary appraisal (coping options), eight forms of problem- and emotion-focused coping, and encounter outcomes in a sample of community-residing adults. Coping was strongly related to cognitive appraisal; the forms of coping that were used varied depending on what was at stake and the options for coping. Coping was also differentially related to satisfactory and unsatisfactory encounter outcomes. The findings clarify the functional relations among appraisal and coping variables and the outcomes of stressful encounters.

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Coping with job stress: A conceptual evaluation framework for coping measures.

TL;DR: In this article, a conceptual evaluation framework is provided to evaluate the extent to which coping measures are comprehensive (focus and method of coping) and specific (coping behaviors versus coping effectiveness, coping style, or coping resources; and stress management applications).
Journal ArticleDOI

Predictors of Distress in Parents of Children With Cancer: A Prospective Study

TL;DR: Investigation of levels of psychological distress in parents of children with cancer and relationships between distress and measures of illness variables, appraisal, psychosocial resources and coping strategies points to the importance of identification of those at risk at an early stage and provision of ongoing support.
Journal ArticleDOI

Acculturative Stress among Documented and Undocumented Latino Immigrants in the United States.

TL;DR: Results indicated that although undocumented immigrants reported higher levels of the immigration challenges of separation from family, traditionality, and language difficulties than documented immigrants, both groups reported similar levels of fear of deportation.
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Exploring Customer Loyalty Following Service Recovery: The Mediating Effects of Trust and Emotions

TL;DR: In this paper, a cognitive appraisal model that portrays trust and emotions as key mediators in the relationship between perceived justice and customer loyalty is proposed. But the model is limited to positive and negative emotions.
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Exploring Customer Loyalty Following Service Recovery: The Mediating Effects of Trust and Emotions

TL;DR: In this paper, a cognitive appraisal model that portrays trust and emotions as key mediators in the relationship between perceived justice and customer loyalty is proposed. But the model is limited to positive and negative emotions.
References
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Stress, appraisal, and coping

TL;DR: In this paper, the authors present a detailed theory of psychological stress, building on the concepts of cognitive appraisal and coping, which have become major themes of theory and investigation in psychology.
Journal ArticleDOI

The structure of coping.

TL;DR: Results indicate that individuals' coping interventions are most effective when dealing with problems within the close interpersonal role areas of marriage and child-rearing and least effective when deals with the more impersonal problems found in occupation.
Journal ArticleDOI

An analysis of coping in a middle-aged community sample

TL;DR: In this article, the authors analyzed the ways 100 community-residing men and women aged 45 to 64 coped with the stressful events of daily living during one year and found that coping conceptualized in either defensive or problem-solving terms is incomplete.
Journal ArticleDOI

If it changes it must be a process: Study of emotion and coping during three stages of a college examination.

TL;DR: This natural experiment provides substantial evidence for the following major themes, which are based on a cognitively oriented, process-centered theory of stress and coping: First, a stressful encounter should be viewed as a dynamic, unfolding process, not as a static, unitary event.
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