University of New South Wales

About: University of New South Wales is a education organization based out in Sydney, New South Wales, Australia. It is known for research contribution in the topics: Population & Poison control. The organization has 51197 authors who have published 153634 publications receiving 4880608 citations. The organization is also known as: UNSW & UNSW Australia.

Customer reactions to emotional labor: the roles of employee acting strategies and customer detection accuracy

Abstract: In this research, we extend emotional labor theories to the customer domain by developing and testing a theoretical model of the effects of employee emotional labor on customer outcomes. Dyadic survey data from 285 service interactions between employees and customers show that employees’ emotional labor strategies of deep and surface acting differentially influence customers’ service evaluations and that customers’ accuracy in detecting employees’ strategies can intensify this impact. We also investigate the potential moderating effects of service type on the relationship between emotional labor and customer outcomes but find no support for such an effect.

Modelling vehicle interactions in microscopic simulation of merging and weaving

Abstract: This paper presents data, collected from video-recording, on the microscopic details of merging and weaving manoeuvres under congested traffic conditions. Based on these observations, a classification of the manoeuvres into free, forced and cooperative lane changes is proposed. A new lane change model is developed, incorporating explicit modelling of vehicle interactions using intelligent agent concepts. The model was implemented in the ARTEMiS traffic simulator, and several hypothetical test studies were conducted to demonstrate the capabilities of the new model. The results show that the model is able to reproduce the observed behaviour of individual vehicles in terms of speed, gap acceptance and conflict-resolution in all three types of lane change manoeuvres, and hence, it is able to simulate highly congested flow conditions in a realistic manner. The macroscopic results in terms of speed-flow relationship are close to the typical expected results. The model can simulate both freeways and signalised urban arterial networks.

Cannabis use and earlier onset of psychosis: a systematic meta-analysis.

Abstract: CONTEXT: A number of studies have found that the use of cannabis and other psychoactive substances is associated with an earlier onset of psychotic illness. OBJECTIVE: To establish the extent to which use of cannabis, alcohol, and other psychoactive substances affects the age at onset of psychosis by meta-analysis. DATA SOURCES: Peer-reviewed publications in English reporting age at onset of psychotic illness in substance-using and non-substance-using groups were located using searches of CINAHL, EMBASE, MEDLINE, PsycINFO, and ISI Web of Science. STUDY SELECTION: Studies in English comparing the age at onset of psychosis in cohorts of patients who use substances with age at onset of psychosis in non-substance-using patients. The searches yielded 443 articles, from which 83 studies met the inclusion criteria. DATA EXTRACTION: Information on study design, study population, and effect size were extracted independently by 2 of us. DATA SYNTHESIS: Meta-analysis found that the age at onset of psychosis for cannabis users was 2.70 years younger (standardized mean difference = -0.414) than for nonusers; for those with broadly defined substance use, the age at onset of psychosis was 2.00 years younger (standardized mean difference = -0.315) than for nonusers. Alcohol use was not associated with a significantly earlier age at onset of psychosis. Differences in the proportion of cannabis users in the substance-using group made a significant contribution to the heterogeneity in the effect sizes between studies, confirming an association between cannabis use and earlier mean age at onset of psychotic illness. CONCLUSIONS: The results of meta-analysis provide evidence for a relationship between cannabis use and earlier onset of psychotic illness, and they support the hypothesis that cannabis use plays a causal role in the development of psychosis in some patients. The results suggest the need for renewed warnings about the potentially harmful effects of cannabis.

Fire As an Engineering Tool of Early Modern Humans

Abstract: The controlled use of fire was a breakthrough adaptation in human evolution. It first provided heat and light and later allowed the physical properties of materials to be manipulated for the production of ceramics and metals. The analysis of tools at multiple sites shows that the source stone materials were systematically manipulated with fire to improve their flaking properties. Heat treatment predominates among silcrete tools at ~72 thousand years ago (ka) and appears as early as 164 ka at Pinnacle Point, on the south coast of South Africa. Heat treatment demands a sophisticated knowledge of fire and an elevated cognitive ability and appears at roughly the same time as widespread evidence for symbolic behavior.