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The article was published on 2012-01-01 and is currently open access. It has received 1072 citations till now.

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Analisis kebutuhan customer yellow truck dengan metode kano berdasarkan dimensi service quality

TL;DR: In this paper, a study was conducted by identifying the 20 attributes of the needs of Yellow Truck customers by using the Kano and SERVQUAL Model integration as an effort to improve the quality of Yellow truck service.
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Analisis kepercayaan dan kualitas pelayanan terhadap kepuasan pelanggan

TL;DR: Kunci et al. as mentioned in this paper proposed that penelitian ini dilakukan dari kuesioner dimana ying menjadi responden adalah untuk mengetahui adanya pengaruh Kepercayaan terhadap Kepuasan Pelanggan.

EFFORTS TO REALIZE STUDENTS’ DECISIONS IN CHOOSING TO STUDY AT PTS IN ORDER TO INCREASE STUDENTS’ SATISFACTION (Studies at PTS in Semarang City)

TL;DR: In this article, a study was conducted to find the factors that influence the students' decisions in choosing to attend lectures at private higher education (PTS) and the results indicated that there were 13 factors that affected students to choose to study at PTS.

Peran digital media planner dalam menangani brand chocolatos milk memalui aplikasi tiktok di dentsu x

TL;DR: In this article, aktivitas campaign digital Chocolatos Milk melalui platfrom Aplikasi TikTok terbukti efektif and karna mampu melampaui angka 100% yakni hasil dari rencana ying sudah ditentukan.

Pengaruh Perceived Quality Dan Store Environment Terhadap Keputusan Pembelian Ulang Melalui Experiential Marketing Sebagai Variabel Intervening (Studi Pada Pelanggan Pasaraya Sri Ratu Pemuda Kota Semarang)

TL;DR: In this paper, the influence of perceived quality and store environment against curtomer repurchase decisions through experiential marketing through non-probability sampling techniques using non probability sampling with the kind of purposive sampling.
References
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The impact of child empowerment through islamic character education by the smart beting community in regions with stigma and discrimination, west borneo

TL;DR: The Smart Beting Community strives to eliminate stigma, eliminate discrimination, and to prevent the regeneration of drug abuse among the people of Kampung Beting by empowering children through Islamic character education which is packaged in The Beting Loves Quran's Program and Beting Learning as mentioned in this paper.
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MODEL BUYING DECISION AND REPEAT PURCHASE: PRODUCT QUALITY ANALYSIS (Case Study of Bank Permata Syariah Jakarta KPR Financing Customers)

TL;DR: In this article, the effect of process and product quality on buying and repurchase decisions of Sharia mortgage financing at PT Bank Permata Syariah Business Unit has been investigated.
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The systematic risk of stocks: analysis of property and agriculture sector in indonesia

TL;DR: In this article, the effect of degree of economic leverage, degree of operating leverage, and degree of financial leverage on the property and agriculture sectors in Indonesia was analyzed using panel data regression analysis using E-views 9.
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The Profile and Behaviour of ‘Digital Tourists’ When Making Decisions Concerning Travelling Case Study: Generation Z in South Jakarta

TL;DR: Setiawan et al. as discussed by the authors found that Generation Z can be classified as "digital tourists" as they are highly dependent on and intensively use (six to 16 hours per day) technologies such as gadgets, social media, and the Internet.