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The article was published on 2012-01-01 and is currently open access. It has received 1072 citations till now.read more
Citations
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Analysis of customer loyalty through the fast restaurant customer satisfaction factor
TL;DR: In this article, the authors used correlation analysis techniques and structural equation model (SEM) analysis techniques to determine the relationship between variables, while SEM analysis techniques were used to determine how much influence the independent variable has on the dependent variable.
Performance of healthcare workforce related to nhs patient satisfaction
TL;DR: Patients more likely satisfaction to outpatient services when heath care workforce had more good performance, and training, workshop, and rewards should be applied to achieve high level performance of hospital workforce.
Journal ArticleDOI
The Role of Customer Satisfaction in Increasing Customer Loyalty
TL;DR: In this paper, the authors determine the direct and indirect influence of brand personality, brand reputation and price fairness toward customer loyalty through customer satisfaction as an intervening variable, and the results show that brand personality has a positive and significant effect on customer loyalty.
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The effect of salesperson’s expertise and salesperson’s likeability through trust mediation (Case study of PT. Bank Negara Indonesia (Persero) Tbk. Brawijaya Malang)
TL;DR: In this article, the role of salesperson in increasing repurchase intention through trust that formed between salesperson and customers was investigated, the purpose of this study is to determine the effect of sales person's expertise and salesperson's likeability on trust and purchase intention.
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Marketing Mix Effect and Quality Product Purchase Decision on Rice Pandaraman in South Tapanuli Region
TL;DR: A combination of marketing mix and product quality simultaneously powerful and significant influence on purchasing decisions Pandaraman rice employees in South Tapanuli region. as discussed by the authors reported that marketing mix variables most dominant in improving employee purchasing decisions.
References
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The impact of child empowerment through islamic character education by the smart beting community in regions with stigma and discrimination, west borneo
TL;DR: The Smart Beting Community strives to eliminate stigma, eliminate discrimination, and to prevent the regeneration of drug abuse among the people of Kampung Beting by empowering children through Islamic character education which is packaged in The Beting Loves Quran's Program and Beting Learning as mentioned in this paper.
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MODEL BUYING DECISION AND REPEAT PURCHASE: PRODUCT QUALITY ANALYSIS (Case Study of Bank Permata Syariah Jakarta KPR Financing Customers)
TL;DR: In this article, the effect of process and product quality on buying and repurchase decisions of Sharia mortgage financing at PT Bank Permata Syariah Business Unit has been investigated.
Journal ArticleDOI
The systematic risk of stocks: analysis of property and agriculture sector in indonesia
TL;DR: In this article, the effect of degree of economic leverage, degree of operating leverage, and degree of financial leverage on the property and agriculture sectors in Indonesia was analyzed using panel data regression analysis using E-views 9.
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The Profile and Behaviour of ‘Digital Tourists’ When Making Decisions Concerning Travelling Case Study: Generation Z in South Jakarta
Budi Setiawan,Ni Luh Putu Trisdyani,Putu Pramania Adnyana,I Nyoman Adnyana,Kadek Wiweka,Hesti Retno Wulandani +5 more
TL;DR: Setiawan et al. as discussed by the authors found that Generation Z can be classified as "digital tourists" as they are highly dependent on and intensively use (six to 16 hours per day) technologies such as gadgets, social media, and the Internet.