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Book ChapterDOI

Putting the balanced scorecard to work

Robert S. Kaplan, +1 more
- 01 Sep 1993 - 
- Vol. 71, Iss: 5, pp 134-142
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.
Abstract: 
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.  When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.

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Citations
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Performance Measurement System (PMS) Integration into New Product Innovation: A Literature Review and Conceptual Framework

Ana Isabel Jiménez-Zarco, +2 more
TL;DR: In this article, the authors propose an adaptation of the Balanced Scorecard (BSC) approach to a product innovation process, which allows us to measure quality and performance throughout the NPD process and detect those factors that condition the final and sustainable success of product innovation.
Journal ArticleDOI

Developing performance and impact indicators and targets in public and education libraries

Sharon Markless, +1 more
- 01 Apr 2001 - 
TL;DR: It is concluded that little attention has so far been given by librarians to service impact assessment and a process model for generating outcome/impact indicators and targets was developed in the course of research on the effectiveness of further education college libraries.
Journal ArticleDOI

Italian and Australian local governments: balanced scorecard practices. A research note

Federica Farneti, +1 more
- 04 Apr 2008 - 
TL;DR: In this article, the use of the balanced scorecard (BSC) has been used in both Italian and Australian local government organisations (LGO), focusing on implementation and practice.
Journal ArticleDOI

Structuring the Corporate Real Property Function for Greater “Bottom Line” Impact

Manning Christopher, +1 more
- 01 Jan 1996 - 
TL;DR: In this article, the authors review the tasks a corporate real estate function should undertake to create more opportunities for a company's real estate-related decisions to increase shareholder wealth, and propose a set of tasks that should be undertaken by a CRE function.
Journal ArticleDOI

Development and implementation of a balanced scorecard in an academic hospitalist group

Michael Hwa, +2 more
- 01 Mar 2013 - 
TL;DR: The balanced scorecard (BSC) as mentioned in this paper is a strategic management system that enables organizations to translate their mission and vision into specific objectives and metrics across multiple domains, such as quality improvement, patient safety, education, research, administration, and clinical care.