Book ChapterDOI
Putting the balanced scorecard to work
Robert S. Kaplan,David P. Norton +1 more
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.Abstract:
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other. When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.read more
Citations
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Journal ArticleDOI
Ground handling services at European hub airports: Development of a performance measurement system for benchmarking
TL;DR: In this article, the authors developed a holistic performance measurement system (PMS) for ramp services, which is based on a process-based perspective and reflects the supply chain of airport logistics.
Journal ArticleDOI
Subcontractor Evaluation and Management Framework for Strategic Partnering
Creed S. J. Eom,Creed S. J. Eom,Creed S. J. Eom,Seok H Yun,Seok H Yun,Seok H Yun,Joon H. Paek,Joon H. Paek,Joon H. Paek +8 more
TL;DR: In this article, a framework for subcontractor evaluation and management is presented to help main contractors develop more strategic and productive relationships with their subcontract partners, which can be used as a guideline of subcontractor management for long-term partnering.
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The Integrated Scorecard in support of corporate sustainability strategies.
TL;DR: This study provides a conceptual approach to the Integrated Scorecard and illustrates the ability of this framework to support the corporate sustainability strategy by identifying the core sustainability objectives that organizations should achieve when creating value, allowing the monitoring and measurement of the strategy's level of achievement, and creating synergy between sustainability performance management and reporting.
Journal ArticleDOI
Enterprise decision support using intranet technology
TL;DR: A knowledge-based enterprise modeling framework that automatically builds and executes task-specific models in response to user queries is presented, aimed at providing fast cycle responses to decrease organizational error and support strategic decision-making.
Journal ArticleDOI
Measuring Success in Family Businesses: The Concept of Configurational Fit
TL;DR: In this article, the authors compare various measures of success, explore the differences in their outcomes, and analyze whether a model of success measurement using configurational fit can be used to overcome subjective biases.
Related Papers (5)
Using the balanced scorecard as a strategic management system
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